Hi everybody,

Thanks for taking a moment to peek at this thread. I'm not at home right now so I can't post any specs for my PC, but if necessary, I'll do so when I return. I will say, however, that I have a modern machine that is capable of running far more graphically sophisticated games with little issue.

I purchased this game because it looks very interesting, and I'd like to play it to completion, but upon installing and launching it, I could tell right away that it was choppy. I started a new game and throughout the opening sequence? It would go at its normal pace and then get choppy at certain points. When I got to the actual gameplay, there are brief moments where the gameplay is incredibly smooth, but as I walk around, it stutters and sometimes screeches to a roaring halt altogether at certain parts.

I'd just like to have a smooth gameplay experience, without lag issues. I don't think that it is a hardware issue or anything of that nature. Any advice or pointers on how to make this thing run properly? Is anybody experiencing any similar issues?

If further information is needed, I will provide.

Thanks in advance.

Thanks for your reply and apologies for the slow response. I tried playing with the winsetup.exe, but it didn't end up helping. Great suggestion though, it may help others.

I'll contact the publisher and see if they can't help and I'll report back here with the solution, if I find one.

Here is some other suggestion about graphical problems - you can try this as well.
I'm just guessing - the game runs pretty smoothly on my not-so-great machine... Hope the dev \ publisher can help you!

Same problem. Game has no business running as god-awful chunky as it does on this computer. Email was sent to support on day 2 of release when I got it, still no solution. And apparently we're the only two people having this problem since I've still not found a solution posted anywhere yet. So hopeful bump.

I sent a message to screen7.co.uk ten days ago, almost two weeks. Still no response from the team.

I'm not going to be terribly happy if I have to wait much longer for a response. That's pretty horrendous. I'd hate to be one of those guys, but I did pay for this game and all.

Sorry to hear you're having similar issues, Tesschu. All we can do is wait and hope for a solution I suppose, or seek other methods if the support team doesn't give us a response.

I'll let you know if any solution is brought to me. Please do the same for me? :)

If I recall correctly, they had some problem with their e-mail account and lost some data, including reported technical issues. I let them know there are some technical issues, hope they'll step in and give some suggestions.

Hi there and sorry for the delay in a response here and by email. Thanks for pointing me in this direction Julius.Horst

I've looked into it a little further. I've got a feeling this is a Vsync issue.

"Vsync needs to be enabled when the graphics engine is initalised for D3D"

in response to: "eliminate the tearing in my high resolution game (which is tearing quite badly)."

This could also have an adverse effect on the speed of the game, as the engine and graphics engine inside it battle to do things with all the sprites and animation. The motions can be a little stuttered in places and that's perfectly normal, high res games made with AGS (Adventure Game Studio) are still in their infancy. But slowing right down to a halt is a little different. And that could be related to an apparent Vsync issue.

The engine (AGS) does not set this automatically (it should, I think it's just a code oversight). Someone created a module that would run Vsync under D3D when the game is loaded but, unbeknownst to us, I don't think it was included in the game (version 1.2). Edit: Yes, just checked with the developer - it was not used, so Vsync is never properly loaded for D3D in the current version. If it was, it might improve speed issues and tearing.

This issue is a bit of a grey area for us and the developers, in the sense that it's not one we had much foresight on (as it was little discussed at the developer forums that this was an issue) and not much knowledge of until now (still a low number of released AGS high-res games and no real user data in this area). So I'm sorry you experienced this issue, but these seem to be the logical reasons to your issue at present. You've given us a new thing to properly look into and fix, and it's clear there is a likely solution to this that lies on our end - but for now we have no immediate fix. Unless there's something lurkling on the internet that can over-ride and enable Vsync for D3D.

But: I'm sure you'll find on another PC it works okay, and we certainly have no problem with you transferring it to other computers you own.

For now: We do have an update planned, and it IS being worked on, and should be before long. It'll be a new version with some fixes and a few default sub-titled translations. We know NOW to include the module that turns Vsync on at the start of the game. We'll do all we can to make sure the sites distributing the game (like this one), can get that version out to people who've already bought it.

Hope that helps a little. An unfortunate set of events really and I'm sorry this wasn't apparent to us prior to this. I'll be sure to drop by here when the update is available and how that's being distributed.

ML

Just to be clear, I'm that Julius.Horst. Every time I think about a login for myself I come up with something stupid. What makes me think about using my real name... but my name is almost impossible to pronounce for English speaking people. My Irish friend pronounces it as "Magic" - which is funny but totally not how it's supposed to be pronounced.

Gotcha. I've been referring to you as "massey-ej". ;) I honestly can't pronounce your first or your last name...!

Almost good : )
It's a hebrew name, polish equivalent of Mathias.
You must have a real hell trying to pronounce Rem's full name :)