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STASIS SeriesVisionaire player for stasis not responding(10 posts)(10 posts)
(10 posts)
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This is my favourite topic
Posted December 18, 2020
have windows 10 64 bit,4 gb ram,2.3 ghz processor. amd radeon video card(low end system but meets the specs i believe).i get the not responding error at the brotherhood title screen.it was working before but all of sudden it hangs there now.ive tried the compatibility options,drivers are all updated,etc. plus the other things i mostly saw on the steam boards but nothing works.tried to email the company but havent heard back in a week.i dont use galaxy either.cant understand why it worked fine before now it doesnt.any help would be appreciated.thanks in advance.
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Posted December 19, 2020
Do you use GOG Galaxy to launch the game? If yes, try launching it directly from the game's executable file.

Anyway, considering that the game used to work, I think that something might have gone wrong with the installation and/or the configuration files, hence I suggest you to try:
- Deleting the directory %LOCALAPPDATA%\The Brotherhood\Stasis\ where configuration files are stored;
- Completely uninstalling the game and then reinstalling it again.
Posted December 19, 2020
avatar
dr.schliemann: Do you use GOG Galaxy to launch the game? If yes, try launching it directly from the game's executable file.

Anyway, considering that the game used to work, I think that something might have gone wrong with the installation and/or the configuration files, hence I suggest you to try:
- Deleting the directory %LOCALAPPDATA%\The Brotherhood\Stasis\ where configuration files are stored;
- Completely uninstalling the game and then reinstalling it again.
yeah,the first thing i did was uninstall and download and re install.i deleted the appdata/brotherhood folder(which was hidden for some reason) and still the same result.

looked for some kind of log file to copy here but cant find one.

im thinking maybe something happened when windows updated.heard it could affect a game already installed.
I even fiddled around with video card settings(like vsync,etc.)

no,i have never used galaxy.

btw,the only thing in the brotherhood/stasis folder from appdata was a notepad document titled "messages" it was blank

i have the dxdiag file on my desktop if it will help.couldnt attach it.says wrong format(its a .txt file) i can copy and paste it need be.
Post edited December 19, 2020 by rhuryn
Posted December 23, 2020
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rhuryn: have windows 10 64 bit,4 gb ram,2.3 ghz processor. amd radeon video card(low end system but meets the specs i believe).i get the not responding error at the brotherhood title screen.it was working before but all of sudden it hangs there now.ive tried the compatibility options,drivers are all updated,etc. plus the other things i mostly saw on the steam boards but nothing works.tried to email the company but havent heard back in a week.i dont use galaxy either.cant understand why it worked fine before now it doesnt.any help would be appreciated.thanks in advance.
Really sorry for the late reply. I had to force the page to refresh to see your post!

What email address did you use? I am always on top of support so make sure it is studio @ thebrotherhoodgames.com (no spaces) - or use any contact form on our site? https://www.thebrotherhoodgames.com/studio/contact/

Are you a Steam player?

I will get back to you shortly.

UPDATE:

Can you check if any Antivirus is blocking stasis.exe? Could be An AV issue if it happens suddenly.
Post edited December 23, 2020 by THEBROTHERHOOD
Posted December 23, 2020
avatar
rhuryn: have windows 10 64 bit,4 gb ram,2.3 ghz processor. amd radeon video card(low end system but meets the specs i believe).i get the not responding error at the brotherhood title screen.it was working before but all of sudden it hangs there now.ive tried the compatibility options,drivers are all updated,etc. plus the other things i mostly saw on the steam boards but nothing works.tried to email the company but havent heard back in a week.i dont use galaxy either.cant understand why it worked fine before now it doesnt.any help would be appreciated.thanks in advance.
avatar
THEBROTHERHOOD: Really sorry for the late reply. I had to force the page to refresh to see your post!

What email address did you use? I am always on top of support so make sure it is studio @ thebrotherhoodgames.com (no spaces) - or use any contact form on our site? https://www.thebrotherhoodgames.com/studio/contact/

Are you a Steam player?

I will get back to you shortly.

UPDATE:

Can you check if any Antivirus is blocking stasis.exe? Could be An AV issue if it happens suddenly.
yeah i used the contact form.i sent it again just now. maybe something happened on my end.anyway,no im not a steam player and i have no anti-virus installed.
Posted December 23, 2020
avatar
THEBROTHERHOOD: Really sorry for the late reply. I had to force the page to refresh to see your post!

What email address did you use? I am always on top of support so make sure it is studio @ thebrotherhoodgames.com (no spaces) - or use any contact form on our site? https://www.thebrotherhoodgames.com/studio/contact/

Are you a Steam player?

I will get back to you shortly.

UPDATE:

Can you check if any Antivirus is blocking stasis.exe? Could be An AV issue if it happens suddenly.
avatar
rhuryn: yeah i used the contact form.i sent it again just now. maybe something happened on my end.anyway,no im not a steam player and i have no anti-virus installed.
Oddly, I am not getting the contact email - ill check it out tomorrow,'

_________

This one is hard to diagnose without more info.

- Can you try:

Delete config.ini in:
C:\Users\YOURUSERNAME\AppData\Local\The Brotherhood\Stasis\
(REPLACE USERNAME WITH YOUR WINDOWS USERNAME, YOU CAN GET IT BY TYPING %APPDATA% INTO EXPLORER)


1) compatibility mode (Select Windows XP sp3)

2) Run as Administrator

3) Delete config.ini

4) Run Game (as Admin)

--
Posted December 23, 2020
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rhuryn: yeah i used the contact form.i sent it again just now. maybe something happened on my end.anyway,no im not a steam player and i have no anti-virus installed.
avatar
THEBROTHERHOOD: Oddly, I am not getting the contact email - ill check it out tomorrow,'

_________

This one is hard to diagnose without more info.

- Can you try:

Delete config.ini in:
C:\Users\YOURUSERNAME\AppData\Local\The Brotherhood\Stasis\
(REPLACE USERNAME WITH YOUR WINDOWS USERNAME, YOU CAN GET IT BY TYPING %APPDATA% INTO EXPLORER)

1) compatibility mode (Select Windows XP sp3)

2) Run as Administrator

3) Delete config.ini

4) Run Game (as Admin)

--
there is no config file in that folder.just an empty notepad document titled "messages"

i did all the other compatiblity/system admin options and ran the configuration program inside the stasis folder,no luck.
Post edited December 23, 2020 by rhuryn
Posted December 24, 2020
avatar
THEBROTHERHOOD: Oddly, I am not getting the contact email - ill check it out tomorrow,'

_________

This one is hard to diagnose without more info.

- Can you try:

Delete config.ini in:
C:\Users\YOURUSERNAME\AppData\Local\The Brotherhood\Stasis\
(REPLACE USERNAME WITH YOUR WINDOWS USERNAME, YOU CAN GET IT BY TYPING %APPDATA% INTO EXPLORER)

1) compatibility mode (Select Windows XP sp3)

2) Run as Administrator

3) Delete config.ini

4) Run Game (as Admin)

--
avatar
rhuryn: there is no config file in that folder.just an empty notepad document titled "messages"

i did all the other compatiblity/system admin options and ran the configuration program inside the stasis folder,no luck.
Can you redownload and install it to a different folder, maybe something on the desktop?
Is your root C: ?
Posted January 23, 2021
yeah i ended up uninstalling AMD adrenaline software and the drivers and redownloading and installing it.everything works fine now.its weird because its the same software.maybe it was corrupted or something.anyway,cool game.glad i could get it to work again
Posted January 25, 2021
avatar
rhuryn: yeah i ended up uninstalling AMD adrenaline software and the drivers and redownloading and installing it.everything works fine now.its weird because its the same software.maybe it was corrupted or something.anyway,cool game.glad i could get it to work again
I really appreciate the update and thanks for the kind words Rhuryn.
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STASIS SeriesVisionaire player for stasis not responding(10 posts)(10 posts)
(10 posts)