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Kuzco1981: I keep checking back every few days hoping for an update from GoG, but so far nothing :(

I wonder how many people are having problems running the game like this. Surely there must be SOMETHING they can do to fix it?
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polyploidy: Me too. So far nothing I've tried has made any difference, and GOG support seems to be out of ideas. The last response I got finished off by offering a refund, but I declined based on the hope that something can be worked out by them or someone on the forums.
This was exactly the response I had to GOG support too. I pointed them at this thread and asked that the topic be forwarded to the engineering staff, so with any luck we'll see SOME sort of movement or at least comment on the topic.

Just to be clear, I'm having the issue where none of the videos appear (black boxes instead) and then the game freezes. There are two issues mentioned in this thread and the one I'm describing has (to my knowledge) no fixes at all.
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syntheticpathos: There are two issues mentioned in this thread and the one I'm describing has (to my knowledge) no fixes at all.
Unfortunately this is true. Its definitely an incompatibility with the system and the used video codec but all I can suggest is to try different cinepak codecs to see if one is working. So far all codecs I posted here did not resolve the issue so I am out of options at the moment. Sonce I don't experience the issue myself I cannot test it myself further. I wonder if GOG was able to reproduce this issue at all.
Just checking in to say I'm having the same problem.

Initially, game starts up and I had the hanging/crashing upon trying to turn left/right. A bit of research and trying various codecs and changing the compatability settings has allowed me to turn towards the computer without a crash.

However, whilst I get the mouse pointer that shows I can interact with both the TV and the computer, clicking on it does nothing. I don't even get the pop-out black screen, clicking the computer doesn't open the CD tray, etc.

I've emailed support but nothing useful yet. Hopefully they will sort this soon, this game foxed me as a 9 year old and I want to finally beat it!
At this point I'd be happy to even get aboard the ship! :(
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Kuzco1981: At this point I'd be happy to even get aboard the ship! :(
It's a shame that support did not even bother to answer. GOG takes proud in their "it just works" policy but this one simply does not so they should fix it. I am somehow glad that I am able to run it with the wrapper but still this is not the way it is intended and I still want them to fix this bug, I guess I will have to contact support again.
I think the best thing to do is just keep contacting support and keep updating this thread as time goes by. I still really want to play this game and clearly a bunch of people are having the same sort of problems so I have to assume GOG will look into it. I hope.
I had a few additional mail contacts with German support and after trying the things she said (motst simple things like starting as admin, stopping other programs, reinstalling directX ect.) she said that she cannot help and offered me a refund. Sionce I am able to play the game with help from the wrapper I kept the game but it seems that GOG cannot fix it.
Hi guys, I had a problem to get the game started even (in Win Vista), but after ticking the following boxes in the icon properties - "Run in 640x480", "Disable visual themes", "Disable desktop composition" and "Disable display scaling" - and choosing to run the game in compatibility mode for Win2000, the game started and is working properly. I hope this may help some of you. Cheers.
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musteriuz: Hi guys, I had a problem to get the game started even (in Win Vista), but after ticking the following boxes in the icon properties - "Run in 640x480", "Disable visual themes", "Disable desktop composition" and "Disable display scaling" - and choosing to run the game in compatibility mode for Win2000, the game started and is working properly. I hope this may help some of you. Cheers.
Thanks for sharing bit I am pretty sure that everybody else already tried this.
It might be a long shot, but I keep getting offers to do a free upgrade to Windows 10. Do you think a newer operating system might help?
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Kuzco1981: It might be a long shot, but I keep getting offers to do a free upgrade to Windows 10. Do you think a newer operating system might help?
It COULD help because mostly the different OS's handle graphics different and it could also be a different graphic driver you'll have to use. However there were several games reported having problems with Win10 so I would think twice before updating to it.
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polyploidy: I've received a second response from GOG support with one more suggestion that has not been mentioned in this thread. I have not had a chance to try it yet, but posting it in case it helps any of you.

"Please try to force V-Sync for this game. In order to do this you need to open your Catalyst Control Center (right-click on empty desktop space and select it). In Catalyst Control Center, go to Graphics -> 3D -> All, once in there scroll down the list and select - 'Wait for vertical refresh' and and set it "Quality - Always on" option on far right on the slider.
Once that is done hit the "save profile" button. It will ask you which .exe file you want to apply it to. Go find the game installation folder (default: C:\GOG Games\game-title\) find game executable file, and choose it. Apply settings.
If my instructions here aren't exactly right, you should still be able to figure it out from that screen in the Catalyst Control Center. It can't be little different, because AMD changed layout for some menu options."

I guess it might be worth a try for any of you with NVIDIA cards to change v-sync in the equivalent NVIDIA settings too.
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MarkoH01: Oh boy, forcing VSync? Who do they think we are? That's one of the first thing we all probably may have tried already. I thought they were professionals but this is 101 of simple support. Anyway at least for me I FOUND a possible fix (it works for me). It is a workaround but no mouse flicker and all videos are still working. Cannot guarantee the game may not crash at a time but it seems to work. Here is how I fixed it for me:

Since the problem obviously have to do something with how the screen is drawn I suspected directdraw to be the thing I'd have to deal with. I managed to get some old DDraw games to work using a free and open source DirectX Wrapper. The problem with it is that it has many many checkboxes and options and it's hard to find out which one you'll have to check. I experimented about half an hour and found a setting which worked for me.

-First download the wrapper here: http://sourceforge.net/projects/dxwnd/files/latest/download
-Extract it anywhere and start dxwnd.exe
-Click edit and chose add in the menu
-In "Name" you can enter whatever you want ("Starship Titanic" would be a good name I'd guess ;))
-In path chose the executable of the game (st.exe) NOT only the path itself
-In the register "Main" uncheck "Hook all DLLs" and check "No banner" (splashscreen), "Keep aspect ratio" and chose "Desktop" instead of X,Y coordinates
-In the register "Video" check "Lock sys colors", "Lock reserved palette enties", "Forces 16BPP desktop" - also chose SVGA modes in screen resolution and limit it to 640x480
-In the register "Compat" check and chose "Windows 95"
-Click OK
-Double click on the green lit entry Starship Titanic (or whatever name you chose)

Hopefully I haven't forgotten any checkbox you have to change. I will test it again to make sure and will edit my post if I have forgotten something. Hopefully this helps others. It helped me getting mousepointer back on nvidia GTX960 Win7/64 Dx11.

Edit: Checked it again with a new profile - if you only change what I have listed above it should work.
Nice one! Worked perfectly
Cheers
It's probably a longshot, particularly given support's lack of responses to some of you, but if they had access to the original source, there are those of us in the ScummVM group (ie. me) who'd love to reimplement clean support for the game on modern systems. Just saying moderators. :)
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dreammaster: It's probably a longshot, particularly given support's lack of responses to some of you, but if they had access to the original source, there are those of us in the ScummVM group (ie. me) who'd love to reimplement clean support for the game on modern systems. Just saying moderators. :)
Question is if GOG really HAS access to the source code and even if would they also be allowed to give access to others? Would be great to see this in a "normal" way though. My "solution" is merely a workaround and nothing else and support has already given up (they told me so and just offered me a refund which I did not take only because of my workaround). Maybe you should contact Judas or support directlly - don't know who would be responsible here.
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polyploidy: I've received a second response from GOG support with one more suggestion that has not been mentioned in this thread. I have not had a chance to try it yet, but posting it in case it helps any of you.

"Please try to force V-Sync for this game. In order to do this you need to open your Catalyst Control Center (right-click on empty desktop space and select it). In Catalyst Control Center, go to Graphics -> 3D -> All, once in there scroll down the list and select - 'Wait for vertical refresh' and and set it "Quality - Always on" option on far right on the slider.
Once that is done hit the "save profile" button. It will ask you which .exe file you want to apply it to. Go find the game installation folder (default: C:\GOG Games\game-title\) find game executable file, and choose it. Apply settings.
If my instructions here aren't exactly right, you should still be able to figure it out from that screen in the Catalyst Control Center. It can't be little different, because AMD changed layout for some menu options."

I guess it might be worth a try for any of you with NVIDIA cards to change v-sync in the equivalent NVIDIA settings too.
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MarkoH01: Oh boy, forcing VSync? Who do they think we are? That's one of the first thing we all probably may have tried already. I thought they were professionals but this is 101 of simple support. Anyway at least for me I FOUND a possible fix (it works for me). It is a workaround but no mouse flicker and all videos are still working. Cannot guarantee the game may not crash at a time but it seems to work. Here is how I fixed it for me:

Since the problem obviously have to do something with how the screen is drawn I suspected directdraw to be the thing I'd have to deal with. I managed to get some old DDraw games to work using a free and open source DirectX Wrapper. The problem with it is that it has many many checkboxes and options and it's hard to find out which one you'll have to check. I experimented about half an hour and found a setting which worked for me.

-First download the wrapper here: http://sourceforge.net/projects/dxwnd/files/latest/download
-Extract it anywhere and start dxwnd.exe
-Click edit and chose add in the menu
-In "Name" you can enter whatever you want ("Starship Titanic" would be a good name I'd guess ;))
-In path chose the executable of the game (st.exe) NOT only the path itself
-In the register "Main" uncheck "Hook all DLLs" and check "No banner" (splashscreen), "Keep aspect ratio" and chose "Desktop" instead of X,Y coordinates
-In the register "Video" check "Lock sys colors", "Lock reserved palette enties", "Forces 16BPP desktop" - also chose SVGA modes in screen resolution and limit it to 640x480
-In the register "Compat" check and chose "Windows 95"
-Click OK
-Double click on the green lit entry Starship Titanic (or whatever name you chose)

Hopefully I haven't forgotten any checkbox you have to change. I will test it again to make sure and will edit my post if I have forgotten something. Hopefully this helps others. It helped me getting mousepointer back on nvidia GTX960 Win7/64 Dx11.

Edit: Checked it again with a new profile - if you only change what I have listed above it should work.
Works wonders, thanks! ;D
I wonder: couldn't presenting this workaround to the support team help them find a solution? It seems to be working for a number of people.