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Pillars of Eternity SeriesDo they offer refunds?(24 posts)(24 posts)
(24 posts)
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Posted July 19, 2015
I'm not saying its a bad game at all, however the more I started to play, I just feel like its too complicated for me, I was expected something more like fallout 1 and 2, I've played 38 minutes, not even an hour, I see there policy covers if the game does not work on pc, Can I get a refund if the game isnt what I thought it would be?
Posted July 19, 2015
You can try, but GOG usually doesn't offer refunds on games you have already downloaded and which have no technical issues :-/ Let's hope Steam's policy changes their minds. It sucks, but you're stuck with it. At any rate, the least we can do is to help you play the game, it's quite great after all - so if you just tell us what troubles you about the game and elaborate on "complicated", we might be able to assist
Posted July 19, 2015
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soundwave145: I'm not saying its a bad game at all, however the more I started to play, I just feel like its too complicated for me, I was expected something more like fallout 1 and 2, I've played 38 minutes, not even an hour, I see there policy covers if the game does not work on pc, Can I get a refund if the game isnt what I thought it would be?
To be honest, this game is rather like Fallout in that it's a fantasy world, and even if it's not turn based, the fact that you can stop and continue to give commands during combat makes it remarkably similar. Sorry that you didn't take to it, but it's sort of like going to a new restaurant, ordering and then partially eating something you never had before and then finding that you're not liking it. You still have to pay for the meal if there was otherwise nothing wrong (like finding a bug in it or something along those lines).

My suggestion would be to give it a bit more than 38 minutes. It's such a great game that it'll probably grow on you if you're the kind that liked FO and FO2 (as I did too).

Good luck.
Post edited July 19, 2015 by ralphrepo
Posted July 20, 2015
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soundwave145: I'm not saying its a bad game at all, however the more I started to play, I just feel like its too complicated for me, I was expected something more like fallout 1 and 2, I've played 38 minutes, not even an hour, I see there policy covers if the game does not work on pc, Can I get a refund if the game isnt what I thought it would be?
Being honest, for me Fallout 1 was more hard to master (worst if you keyboard is not US-english), though I had experience from the infinite games, so maybe that was a factor.

If you are a lover of turn-based games, there are options for making the game one (look for the auto-pause).
Posted July 20, 2015
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soundwave145: I'm not saying its a bad game at all, however the more I started to play, I just feel like its too complicated for me, I was expected something more like fallout 1 and 2, I've played 38 minutes, not even an hour, I see there policy covers if the game does not work on pc, Can I get a refund if the game isnt what I thought it would be?
38 minutes is nothing...;) Perhaps you've never played an RPG before...? If so, you should definitely keep this game, read reviews (which should have been done before you bought it--I don't know of any review anywhere that compares PoE to Fallout 1/2), and there are walk-throughs aplenty if you need them. If you'd expand your horizons a bit you might be very pleasantly surprised...Hang in there...
Posted July 21, 2015
As others have said, give it more time. RPG's like this take some getting into - if you liked Fallout 1 & 2 then I don't see a reason you won't end up liking PoE (from what I have seen anyway on YT and such).

GoG has no way, unlike Steam, to verify how long you have played a game (part of the whole no DRM thing - as far as I know, the time played in the galaxy client is local only) so you could say you played X minutes and really put in XX hours; Steam can look at your account and see exactly how long you have played (well, when their time tracking is working properly at least - I know a few games I have in Steam whose hours are either not high enough or are far higher than I actually put in [one shows I have over 300 hours when I barely put 3 into it]).
Posted July 22, 2015
also I want to say I sent a support ticket and it's been 4 days and nothing from gog. :/
Posted July 23, 2015
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soundwave145: also I want to say I sent a support ticket and it's been 4 days and nothing from gog. :/
I sent a support ticket in the past, maybe one year ago, and I got a reply soon enough. I guess they'll reply to you eventually. Anyway, I wouldn't count on getting a refund in your case. GOG's policy says this explicitly.
Posted July 23, 2015
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Fenixp: You can try, but GOG usually doesn't offer refunds on games you have already downloaded and which have no technical issues :-/ Let's hope Steam's policy changes their minds. It sucks, but you're stuck with it. At any rate, the least we can do is to help you play the game, it's quite great after all - so if you just tell us what troubles you about the game and elaborate on "complicated", we might be able to assist
I don't think GOG will change their policy. Steam's policy on refunds is different because they sell products under DRM. If GOG continues selling DRM-free software (which I really hope; I hate DRM!) there is no logical way they can make a more flexible refund policy.

The reason is simple: when you buy, let's say, a pair of trousers, you can get a refund (or exchange them) if you give the trousers back to the shop, unused; you'd find no shop that gives you a refund for the trousers if you keep them. In the same way, Steam is able to give you a refund if you return the game, and returning a digital product is possible because of DRM. But with GOG, there is no way you can give back the game you bought, because you already downloaded it and it comes without any protection to prevent its use. That's why they cannot give you a refund (unless in case of technical malfunction, of course).
Posted July 23, 2015
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indibilis: ...
I agree, just... All right, for the sake of argument, let us establish that there are DRM-free games on Steam, okay?
Let's say that your opinion on this particular matter is irrelevant here (no offence intended) and let's just define DRM-free games on Steam as those which require Steam for download and install, but not to be played to make following words easier to explain.

Now, to the issue at hand - vast majority of DRM-free games on Steam, and there's quite a few and probably a ton more, can be copied around your various computers and they will work, regardless of authenticasion. Games which actually do have DRM can be cracked extremely easily. If someone was hellbent on scamming Steam, they could do it and it wouldn't be particularily difficult, as Steam's refund system is even automated. But... That has not turned out to be the case thus far. I honestly believe that if GOG introduced refund policy based on, I dunno, 'game was purchased within 48 hours before asking for refund', scams would not really be much of an issue - but it would be very pleasant consumer experience. IIRC that's how Origin does it, actually.
Posted July 23, 2015
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indibilis: ...
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Fenixp: I agree, just... All right, for the sake of argument, let us establish that there are DRM-free games on Steam, okay?
Let's say that your opinion on this particular matter is irrelevant here (no offence intended) and let's just define DRM-free games on Steam as those which require Steam for download and install, but not to be played to make following words easier to explain.

Now, to the issue at hand - vast majority of DRM-free games on Steam, and there's quite a few and probably a ton more, can be copied around your various computers and they will work, regardless of authenticasion. Games which actually do have DRM can be cracked extremely easily. If someone was hellbent on scamming Steam, they could do it and it wouldn't be particularily difficult, as Steam's refund system is even automated. But... That has not turned out to be the case thus far. I honestly believe that if GOG introduced refund policy based on, I dunno, 'game was purchased within 48 hours before asking for refund', scams would not really be much of an issue - but it would be very pleasant consumer experience. IIRC that's how Origin does it, actually.
I agree, offering refunds would probably not affect much the sells. After all, anyone can illegally get the game for free with a simple, quick google search. Steam is still a platorm that sells DRM-protected content, though, even if not all their content is.

Anyway, I agree with the fact that my opinion on the matter is irrelevant (as is yours and that of many). But normally you don't say "no offence intended" unless you are going to say something that can be offensive... therefore in that situation it is better not to say your thing, or at least to say it in another way. Anyway, I agree this argument is off-topic, so let's stay out of trouble and just see if the OP needs help with the game.
Posted July 23, 2015
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indibilis: But normally you don't say "no offence intended" unless you are going to say something that can be offensive... therefore in that situation it is better not to say your thing, or at least to say it in another way.
You misunderstand, I meant your opinion on whether Steam is or is not DRM is not relevant to discussion on whether GOG can or can not implement refund system. A lot of people would start arguing with me on that instead of what I actually wanted to talk about.
Posted July 24, 2015
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soundwave145: I'm not saying its a bad game at all, however the more I started to play, I just feel like its too complicated for me, I was expected something more like fallout 1 and 2, I've played 38 minutes, not even an hour, I see there policy covers if the game does not work on pc, Can I get a refund if the game isnt what I thought it would be?
Good luck on that one. GOG - SUCKS on refunds altogether, even if it is a legitimate reason. I had a game I couldn't even play due to funked up controls that would not work properly on a modern joypad. All I got from GOG support is an email with a link for some crap software mapper to try. When I insisted on a refund because the game was virtually unplayable, they said "We don't give refunds because your controller doesn't work". It wasn't me, it was the game! I use the controller for everything else, problem free.

Moral of this story? Know what you're buying 100% before you buy it from GOG because after the sale, they could give two sh!ts about you.
Post edited July 24, 2015 by Doppelganger
Posted July 25, 2015
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soundwave145: I'm not saying its a bad game at all, however the more I started to play, I just feel like its too complicated for me, I was expected something more like fallout 1 and 2, I've played 38 minutes, not even an hour, I see there policy covers if the game does not work on pc, Can I get a refund if the game isnt what I thought it would be?
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Doppelganger: Good luck on that one. GOG - SUCKS on refunds altogether, even if it is a legitimate reason. I had a game I couldn't even play due to funked up controls that would not work properly on a modern joypad. All I got from GOG support is an email with a link for some crap software mapper to try. When I insisted on a refund because the game was virtually unplayable, they said "We don't give refunds because your controller doesn't work". It wasn't me, it was the game! I use the controller for everything else, problem free.

Moral of this story? Know what you're buying 100% before you buy it from GOG because after the sale, they could give two sh!ts about you.
Really? Back when I bought Strike Suit Zero and I couldn't play it support troubleshot with me and the next day gave me a refund.
Why would GOG give you a refund for peripheral issues? They give refunds for absolute technical issues with the games. The controller is not the game, nor did it come with the game from a GOG bundle or something.
Posted July 27, 2015
Since when does Steam offer refunds if you don't like a game? Is that new?

Anyway, GoG does a refund, but only:

a) You didn't download the game yet.
b) You downloaded the game and it doesn't run for you and they didn't manage to help you through troublshooting.

People often refuse to try to the solutions that GoG offers them for troubleshooting, so GoG ends up not offering a refund.

@Doppelganger
Did you try the gamepad key mapper? Did that not work? Is the game not playable with keyboard & mouse?
Post edited July 27, 2015 by RyaReisender
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Pillars of Eternity SeriesDo they offer refunds?(24 posts)(24 posts)
(24 posts)