It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
Myst seriesMyst 2021 removed from account & Complete Collection?(13 posts)(13 posts)
(13 posts)
Pages:
1
This is my favourite topic
Posted October 29, 2022
Does anyone else who bought the Complete Collection bundle still have 2021 in their library? My copy has disappeared, and I'm noticing that the complete collection page now redirects to the 25th anniversary bundle page, which doesn't have 2021.
Posted October 30, 2022
avatar
Worgit: My copy has disappeared [...]
I suggest you to contact support and report the issue.
This is not the first time of games being unfairly removed from the account and there even is a dedicated thread about the problem, however there is no report about Myst.
Posted March 03, 2023
Something alike happened to me too. I bought the collection and 2021 was missing, but according galaxy should be present. I even sent a ticket to the support to understand what is happening. I am starting to think that the game was removed from the collection some time ago, and some forgot to update the page on galaxy while on site is correct.
Posted March 03, 2023
avatar
Worgit: Does anyone else who bought the Complete Collection bundle still have 2021 in their library? My copy has disappeared, and I'm noticing that the complete collection page now redirects to the 25th anniversary bundle page, which doesn't have 2021.
Update: Confirmed @Cyan - Myst (2021) was not included in the "Complete Collection." That collection mirrors the 2018 Kickstarter game collection: https://www.gog.com/en/game/myst_complete_collection

Myst (2021) is in the "Myst Through The Ages" set, the only collection it's been included in so far: https://www.gog.com/en/game/myst_through_the_ages

If you have a receipt for the purchase that shows a different collection that does contain Myst (2021), please email support@cyan.com for help with this.
Post edited March 03, 2023 by Stone_Hardgod
Posted July 22, 2023
I know it might be late, but it's relevant for owners of Complete Collection. There is a Cyan post on twitter advertising the Myst Complete Collection on GOG (description begins with Myst (2021)):
https://twitter.com/cyanworlds/status/1471913649413378048?s=20
Post edited July 22, 2023 by NexMorke
Posted July 24, 2023
avatar
NexMorke: I know it might be late, but it's relevant for owners of Complete Collection. There is a Cyan post on twitter advertising the Myst Complete Collection on GOG (description begins with Myst (2021)):
https://twitter.com/cyanworlds/status/1471913649413378048?s=20
That tweet is from December 17th, 2021.
Posted July 27, 2023
avatar
NexMorke: I know it might be late, but it's relevant for owners of Complete Collection. There is a Cyan post on twitter advertising the Myst Complete Collection on GOG (description begins with Myst (2021)):
https://twitter.com/cyanworlds/status/1471913649413378048?s=20
avatar
Stone_Hardgod: That tweet is from December 17th, 2021.
Sorry, but I don't get this answer. Do you mean many time has passed from that tweet? Well, we really don't know when Myst (2021) was removed from our accounts, you know....

I send an e-mail to Cyan support for clarification and asking for Myst (2021) being restored to my account. I don't know if this a Cyan or GOG fault.

I bought the Myst Complete Collection on August 26th, 2021 and it included Myst (2021), but after that, as I realized thanks to this post, it was removed from my account. By that time, August 2021, Myst (2021) and Myst Complete Collection were released on GOG (you know, even that tweet is from December 2021...)

The Myst Complete Collection included Myst (2021). You can check it on WaybackMachine: https://web.archive.org/web/20210828092206mp_/www.gog.com/game/myst_complete_collection

PS.: You have to copy&paste the web address above in order to see it properly from the wayback machine. If you just click on it, you will go to the current Myst 25th Annyversay collection (that I never bought)
Post edited July 28, 2023 by Cananas
Posted July 27, 2023
avatar
Stone_Hardgod: That tweet is from December 17th, 2021.
avatar
Cananas: Sorry, but I don't get this answer. Do you mean many time has passed from that tweet? Well, we really don't know when Myst (2021) was removed from our accounts, you know....

I send an e-mail to Cyan support for clarification and asking for Myst (2021) being restored to my account. I don't know if this a Cyan or GOG fault.

I bought the Myst Complete Collection on August 26th, 2021 and it included Myst (2021), but after that, as I realized thanks to this post, it was removed from my account. By that time, August 2021, Myst (2021) and Myst Complete Collection were released on GOG (you know, even that tweet is from December 2021...)

The Myst Complete Collection included Myst (2021). You can check it on WaybackMachine: https://web.archive.org/web/20210828092206mp_/https://www.gog.com/game/myst_complete_collection

PS.: You have to copy&paste the web address above in order to see it properly from the wayback machine. If you just click on it, you will go to the current Myst 25th Annyversay collection (that I never bought)
GOG Support can investigate why the game you purchased on your GOG account is not appearing anymore.

Cyan cannot access your GOG account to solve this missing game issue.

Be sure to provide GOG your proof of purchase for that bundle, and they will be the ones who can investigate and resolve this for you.
Posted July 28, 2023
avatar
Cananas: The Myst Complete Collection included Myst (2021). You can check it on WaybackMachine: https://web.archive.org/web/20210828092206mp_/https://www.gog.com/game/myst_complete_collection

PS.: You have to copy&paste the web address above in order to see it properly from the wayback machine. If you just click on it, you will go to the current Myst 25th Annyversay collection (that I never bought)
If you omit the second "https://" in your wayback machine link, it will be clickable.
Posted July 28, 2023
avatar
Cananas: Sorry, but I don't get this answer. Do you mean many time has passed from that tweet? Well, we really don't know when Myst (2021) was removed from our accounts, you know....

I send an e-mail to Cyan support for clarification and asking for Myst (2021) being restored to my account. I don't know if this a Cyan or GOG fault.

I bought the Myst Complete Collection on August 26th, 2021 and it included Myst (2021), but after that, as I realized thanks to this post, it was removed from my account. By that time, August 2021, Myst (2021) and Myst Complete Collection were released on GOG (you know, even that tweet is from December 2021...)

The Myst Complete Collection included Myst (2021). You can check it on WaybackMachine: https://web.archive.org/web/20210828092206mp_/https://www.gog.com/game/myst_complete_collection

PS.: You have to copy&paste the web address above in order to see it properly from the wayback machine. If you just click on it, you will go to the current Myst 25th Annyversay collection (that I never bought)
avatar
Stone_Hardgod: GOG Support can investigate why the game you purchased on your GOG account is not appearing anymore.

Cyan cannot access your GOG account to solve this missing game issue.

Be sure to provide GOG your proof of purchase for that bundle, and they will be the ones who can investigate and resolve this for you.
I opened a ticket on GOG Support.
I only was following your instructions: "If you have a receipt for the purchase that shows a different collection that does contain Myst (2021), please email support@cyan.com for help with this."

Either GOG o CYAN, I only want my MYST (2021) I paid for, in my account.
Posted July 28, 2023
avatar
Cananas: I opened a ticket on GOG Support.
Excellent. They can help you with this.

avatar
Cananas: I only was following your instructions: "If you have a receipt for the purchase that shows a different collection that does contain Myst (2021), please email support@cyan.com for help with this."
Understood. When that suggestion was made, it was not known whether Cyan Support could help you with this.
As you (and I) now know. the help has to come from GOG Support.

Good luck.
Posted August 01, 2023
Just to note, if that helps to others with the same issue, that GOG Support restored Myst (2021) to my account after provided my proof of purchase and the Wayback Machine link, as @Stone_Hardgod suggested.

Thanks to all involved.
Post edited August 01, 2023 by Cananas
Posted August 01, 2023
avatar
Cananas: Just to note, if that helps to others with the same issue, that GOG Support restored Myst (2021) to my account after provided my proof of purchase and the Wayback Machine link, as @Stone_Hardgod suggested.

Thanks to all involved.
Glad to see GOG Support was able to resolve your issue!
Pages:
1
This is my favourite topic
Community
Myst seriesMyst 2021 removed from account & Complete Collection?(13 posts)(13 posts)
(13 posts)