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Ion FuryIon Fury v1.1 Patch (and changelog)(30 posts)(30 posts)
(30 posts)
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This is my favourite topic
Posted September 11, 2020
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Linko64: Honestly, a quick post from a gog staff member in here would at least ensure, and show, that they are aware and working on the issue.
Keep dreaming Linko. Keep dreaming.
Posted September 12, 2020
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Linko64: Honestly, a quick post from a gog staff member in here would at least ensure, and show, that they are aware and working on the issue. The silence is not going to help anything, only cause more frustration.
The good news is that there isn't really any need to be frustrated as there are download links at the top of this thread for obtaining the patch. It's just a pity that GOG has failed to make the patch, which they've had in their possession for nearly a month now, available to their customers.
Posted September 14, 2020
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Linko64: Honestly, a quick post from a gog staff member in here would at least ensure, and show, that they are aware and working on the issue. The silence is not going to help anything, only cause more frustration.
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dwtietz: The good news is that there isn't really any need to be frustrated as there are download links at the top of this thread for obtaining the patch. It's just a pity that GOG has failed to make the patch, which they've had in their possession for nearly a month now, available to their customers.
Hey everyone, just wanted to let you know that we are in contact with the developer and are working on this issue.

I also feel like I should clarify one thing - it's not up to GOG to prepare the patch/build, we are not the rights holder and we shouldn't be applying changes to existing builds without developer's permission.

Of course whenever resources are tight on developer's end we are willing to help with deploying the updated files.
Posted September 14, 2020
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inox: I also feel like I should clarify one thing - it's not up to GOG to prepare the patch/build, we are not the rights holder and we shouldn't be applying changes to existing builds without developer's permission.
Let me clarify something too: according to the devs GOG recieved the 1.1 patch files weeks ago so YOU HAD PERMISSION to apply changes to the game. Why this has not happened even more than a month after the patch was officially released is absolutely incomprehensible.

Side note: This whole situation showed once more that contacting the GOG support is a waste of time. Those people are not willing to give you any helpful answers these days.
Post edited September 14, 2020 by Berzerk2002
Posted September 14, 2020
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inox: I also feel like I should clarify one thing - it's not up to GOG to prepare the patch/build, we are not the rights holder and we shouldn't be applying changes to existing builds without developer's permission.
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Berzerk2002: Let me clarify something too: according to the devs GOG recieved the 1.1 patch files weeks ago so YOU HAD PERMISSION to apply changes to the game. Why this has not happened even more than a month after the patch was officially released is absolutely incomprehensible.

Side note: This whole situation showed once more that contacting the GOG support is a waste of time. Those people are not willing to give you any helpful answers these days.
I'd have to agree with this statement at this time. In the past, when updates such as this had been submitted to GOG, there would typically be about a two day period before the update was available - That's not bad and isn't a problem, but a month??? and only receiving non-answers from GOG customer support? That really isn't very acceptable.

I do hope to see some improvement in the quality of service. It was OK in the past, so whatever was being done then should still be done now.
Posted September 14, 2020
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inox: I also feel like I should clarify one thing - it's not up to GOG to prepare the patch/build, we are not the rights holder and we shouldn't be applying changes to existing builds without developer's permission.
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Berzerk2002: Let me clarify something too: according to the devs GOG recieved the 1.1 patch files weeks ago so YOU HAD PERMISSION to apply changes to the game. Why this has not happened even more than a month after the patch was officially released is absolutely incomprehensible.

Side note: This whole situation showed once more that contacting the GOG support is a waste of time. Those people are not willing to give you any helpful answers these days.
We received the files alongside the green-light to update the build today. I'm not sure what happened those weeks ago, most probably miscommunication - we are humans after all.

As for the GOG support remark - I truly believe that there are many gamers who they helped, and without them we wouldn't be able to address this issue.

ps. there's no need to 'yell' at me with caps, I'm here to help :)
Posted September 14, 2020
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inox: We received the files alongside the green-light to update the build today.
Why was "We don't have the files yet" not the answer right away Instead of "Unfortunately, we mustn't comment on the progress of this update..." when people contacted the GOG support?

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inox: As for the GOG support remark - I truly believe that there are many gamers who they helped, and without them we wouldn't be able to address this issue.
Back in the past maybe but right now you can see the answers you'll get in some of the earlier posts.

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inox: ps. there's no need to 'yell' at me with caps, I'm here to help :)
I'm not yelling at you specificly. I'm yelling because this whole fucked up situation could have been easily settled weeks ago if there was some faster and also more honest communication between the GOG support and their customers. Next time just tell people the devs have not send the files and everybody will understand what's going on. I don't see a problem in doing this. If this is for whatever a problem then the current gaming industry clearly has some big issues that need to be eliminated.
Post edited September 15, 2020 by Berzerk2002
Posted September 14, 2020
Looks like v1.1 has gone live here at GOG.
Posted September 15, 2020
Well whatever happened, I'm glad the update is live now.
Posted September 15, 2020
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inox: We received the files alongside the green-light to update the build today.
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Berzerk2002: Why was "We don't have the files yet" not the answer right away Instead of "Unfortunately, we mustn't comment on the progress of this update..." when people contacted the GOG support?

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inox: As for the GOG support remark - I truly believe that there are many gamers who they helped, and without them we wouldn't be able to address this issue.
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Berzerk2002: Back in the past maybe but right now you can see the answers you'll get in some of the earlier posts.

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inox: ps. there's no need to 'yell' at me with caps, I'm here to help :)
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Berzerk2002: I'm not yelling at you specificly. I'm yelling because this whole fucked up situation could have been easily settled weeks ago if there was some faster and also more honest communication between the GOG support and their customers. Next time just tell people the devs have not send the files and everybody will understand what's going on. I don't see a problem in doing this. If this is for whatever a problem then the current gaming industry clearly has some big issues that need to be eliminated.
I can understand your frustration but, as inox has mentioned, this situation was most likely caused by miscommunication and, as inconvenient as it can be, these things can happen sometimes.
The first ticket that you quoted in this thread has bad choice of words I'll admit – English is often not our native language, which sometimes may result in such tickets, sorry about that.
That aside, it's worth pointing out that GOG Support is oftentimes not at liberty to comment on various topics. In such cases Support Rep's replies may come off as rather vague. We'll do our best to make sure similar situations to the one in question won't happen in the future, and that our Support's replies are worded better.
Posted September 15, 2020
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chandra: That aside, it's worth pointing out that GOG Support is oftentimes not at liberty to comment on various topics.
When it comes to upcoming new game releases etc. I can totally understand that you can't tell us any bigger details but when we're talking about a missing patch for a game that has already been released on Steam and other places weeks ago the same "we still have to keep our mouth shut" behavior makes zero sense. When the devs have not send the files, let us know so we could contact them via E-Mail or Discord etc. so that the update process would speed up a little.

Oh one more thing: please give every developer access to GOG Galaxy by default so they are all able to update their games on their own.
Posted September 16, 2020
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Berzerk2002: ... When the devs have not send the files, let us know so we could contact them via E-Mail or Discord etc...
The files were submitted to GOG in mid-August. I've seen multiple confirmations of this in both the Steam forums and the Discord customer support forums, so this does not appear to be a case of "the devs didn't provide the files"; not based on the information that I've seen elsewhere anyway.
Posted September 16, 2020
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dwtietz: The files were submitted to GOG in mid-August. I've seen multiple confirmations of this in both the Steam forums and the Discord customer support forums, so this does not appear to be a case of "the devs didn't provide the files"; not based on the information that I've seen elsewhere anyway.
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inox: We received the files alongside the green-light to update the build today.
This answer from 2 days ago is telling a completely different story.
Posted September 16, 2020
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inox: We received the files alongside the green-light to update the build today.
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Berzerk2002: This answer from 2 days ago is telling a completely different story.
Only, it doesn't say when they received the files - it just says that they've received them. I'm not totally buying it the way that it might sound in that statement.
Posted September 16, 2020
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dwtietz: Only, it doesn't say when they received the files
Sure it does. It says "recieved the files TODAY" and I believe that since the game was updated shortly after this was posted.
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Ion FuryIon Fury v1.1 Patch (and changelog)(30 posts)(30 posts)
(30 posts)