購買的天國：拯救無法正常下載安裝, page 1 - Forum

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堂島菜々子

New User

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Registered: Jul 2018

From Taiwan

Posted December 18, 2018

1

前幾天購買的天國：拯救，下載到100%的時候顯示安裝失敗，之後下載進度退回到70%左右，按繼續下載之後雖然下載速度顯示是滿速但進度不會繼續增長，只得刪除下載檔案重新下載，但是在昨晚下載途中電腦休眠之後斷網，今天啟動電腦繼續下載，再次出現滿速度但進度不會前進的情況。

請問有沒有客服能夠協助我解決這個問題？我該如何將我的系統情況傳給你們？

This question / problem has been solved by Ashleee

ysbird Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... User since {{ user.formattedDateUserJoined }} Friends since {{ user.formattedDateUserFriended }} Unblock chat User blocked This user's wishlist is not public. You can't chat with this user due to their or your privacy settings. You can't chat with this user because you have blocked him. You can't invite this user because you have blocked him.

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ysbird

addicted to thinking...

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Registered: Jul 2017

From Taiwan

Posted December 20, 2018

2

EmperorAlex: 前幾天購買的天國：拯救，下載到100%的時候顯示安裝失敗，之後下載進度退回到70%左右，按繼續下載之後雖然下載速度顯示是滿速但進度不會繼續增長，只得刪除下載檔案重新下載，但是在昨晚下載途中電腦休眠之後斷網，今天啟動電腦繼續下載，再次出現滿速度但進度不會前進的情況。

請問有沒有客服能夠協助我解決這個問題？我該如何將我的系統情況傳給你們？

你要的是這個嗎？

客服頁面：
https://support.gog.com/hc/zh-cn/requests/new?form=technical
或
https://support.gog.com/hc/zh-cn/requests/new?form=downloads

堂島菜々子

New User

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Registered: Jul 2018

From Taiwan

Posted December 20, 2018

3

EmperorAlex: 前幾天購買的天國：拯救，下載到100%的時候顯示安裝失敗，之後下載進度退回到70%左右，按繼續下載之後雖然下載速度顯示是滿速但進度不會繼續增長，只得刪除下載檔案重新下載，但是在昨晚下載途中電腦休眠之後斷網，今天啟動電腦繼續下載，再次出現滿速度但進度不會前進的情況。

請問有沒有客服能夠協助我解決這個問題？我該如何將我的系統情況傳給你們？

ysbird: 你要的是這個嗎？

客服頁面：
https://support.gog.com/hc/zh-cn/requests/new?form=technical
或
https://support.gog.com/hc/zh-cn/requests/new?form=downloads

謝謝你的回復。不過我知道客服頁面，只是不知道如何將我出現問題的具體參數情況彙報給客服。

Ashleee Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... User since {{ user.formattedDateUserJoined }} Friends since {{ user.formattedDateUserFriended }} Unblock chat User blocked This user's wishlist is not public. You can't chat with this user due to their or your privacy settings. You can't chat with this user because you have blocked him. You can't invite this user because you have blocked him.

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Ashleee

Little Potato

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GOG.com Team

Registered: Jun 2017

From Poland

Posted December 29, 2018

4

ysbird: 你要的是這個嗎？

客服頁面：
https://support.gog.com/hc/zh-cn/requests/new?form=technical
或
https://support.gog.com/hc/zh-cn/requests/new?form=downloads

EmperorAlex: 謝謝你的回復。不過我知道客服頁面，只是不知道如何將我出現問題的具體參數情況彙報給客服。

您可以在提交表格時利用截圖描述問題。

另外，如果您是使用客戶端安裝遊戲的話，請把Galaxy Logs整個壓縮發給我們:

預設位置是：
C:\ProgramData\GOG.com\Galaxy\logs

*請把「隠藏檔案及文件夾」切換成可見，要如何設定請參考：
https://support.microsoft.com/zh-cn/help/14201/windows-show-hidden-files

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