Einkauf derzeit scheibar gestört, page 1 - Forum

kultpcgames

Stolzer Träger des 8. Dan in Gamewondo

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Registered: Aug 2012

From Germany

Posted August 01, 2022

1

Zur Info:

Ich habe gerade drei Mal versucht zwei Spiele zu kaufen und immer eine Fehlermeldung erhalten. Nach ein paar Minuten wurde mir der Geldbetrag allerdings drei mal von PayPal abgezogen und die Spiele habe ich immer noch nicht in der Bibliothek. Ich habe bei jeder Fehlermeldung meine Bibliothek extra überprüft und die Spiele waren dort nicht vorhanden, anderenfalls hätte ich es nicht mehrfach versucht.

Den Supoport habe ich darüber informiert.

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Hustlefan

Player 1

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Registered: May 2017

From Germany

Posted August 01, 2022

2

kultpcgames: Zur Info:

Ich habe gerade drei Mal versucht zwei Spiele zu kaufen und immer eine Fehlermeldung erhalten. Nach ein paar Minuten wurde mir der Geldbetrag allerdings drei mal von PayPal abgezogen und die Spiele habe ich immer noch nicht in der Bibliothek. Ich habe bei jeder Fehlermeldung meine Bibliothek extra überprüft und die Spiele waren dort nicht vorhanden, anderenfalls hätte ich es nicht mehrfach versucht.

Den Supoport habe ich darüber informiert.

Jup, das Problem hab ich auch. Allerdings ging mein Einkauf beim zweiten Versuch durch. Doppelt bezahlt hab ich aber leider auch. Support Ticket hab ich natürlich bereits erstellt.

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PaterAlf

Cookie Monster

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Registered: Apr 2012

From Christmas Island

Posted August 01, 2022

3

Bei mir lief gerade alles glatt.

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mk47at

There's only one Phil Taylor…

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Registered: Jan 2011

From Germany

Posted August 01, 2022

4

Geht anscheinend vielen so https://www.gog.com/forum/general/been_charged_twice_and_still_dont_have_my_games

oder hier: https://www.gog.com/forum/general/contact_options

Post edited August 01, 2022 by mk47at

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mk47at

There's only one Phil Taylor…

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Registered: Jan 2011

From Germany

Posted August 01, 2022

5

Nachtrag 2: Das Problem soll nun behoben worden sein.

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kultpcgames

Stolzer Träger des 8. Dan in Gamewondo

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Registered: Aug 2012

From Germany

Posted August 02, 2022

6

Heute Morgen wurden die Spiele meiner Bibliothek hinzugefügt.

Die beiden Mehrfachzahlungen wurden jedoch noch nicht zurückerstattet, noch habe ich eine Antwort auf das Ticket erhalten.

Ich vermute der Support hat einiges zu tun... :-)

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kultpcgames

Stolzer Träger des 8. Dan in Gamewondo

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Registered: Aug 2012

From Germany

Posted August 04, 2022

7

Heute Nachmittag wurden meine beiden Abbuchungen zurückerstattet.

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