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Since about a week ago whenever I start GOG galaxy on my Mac, it displays an error popup

GOG galaxy - Error
Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.

All I can do is press OK, then the client will load and shut down.
The same error is present when I start offline (without active network connection).
I also deleted the folder under /Users/Shared/GOG.com and reinstalled, but the same error persists.

Please note, this an M1 Macbook Pro, on Ventura 13.4 - however, the client worked fine a few weeks ago.

I think this is the relevant log entry. I would attach more, but you only allow images.

2023-06-15 22:02:39.378 [Information][ (0)] [TID 0x203263280][galaxy_client]: Scheduling problem report 'Reconnecting-To-Communication-Service-Failed': {"Arguments":{"applicationType":"GOG Galaxy","clientVersion":"2.0.67.2","detectedOsVersion":"macOS Ventura","os":"osx","osIdentification":"osx: Darwin 22.5.0","updateChannel":"master"},"ProblemReport":"Reconnecting-To-Communication-Service-Failed"}
2023-06-15 22:02:39.378 [Information][ (0)] [TID 0x203263280][galaxy_client]: Scheduling problem report reconnecting_to_communication_service_failed (type client_initialization_failed).
2023-06-15 22:02:39.384 [Fatal][ (0)] [TID 0x203263280][galaxy_client]: Error Message: Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.
Root Exception: Error Message: Failed to reconnect to Communication Service after 10 attempts with reconnect interval 1500ms.
Stack Trace
2 GOG Galaxy 0x0000000100e356ee _ZN6galaxy27service_message_interchange9internals21CommServiceConnection25reconnectWithManyAttemptsEhNSt3__16c hrono8durationIxNS3_5ratioILl1ELl1000EEEEE + 718
3 GOG Galaxy 0x0000000100e3fff5 _ZN4Poco6Thread15FunctorRunnableIZN6galaxy27service_message_interchange9internals21CommServiceConnection20star tReconnectThreadEvE4$_14E3runEv + 37
4 libPocoFoundation.92.dylib 0x000000010ebc15d3 _ZN4Poco10ThreadImpl13runnableEntryEPv + 179
5 libsystem_pthread.dylib 0x00007ff80d8931d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x00007ff80d88ebd3 thread_start + 15
-----
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madeingermany: Since about a week ago whenever I start GOG galaxy on my Mac, it displays an error popup

GOG galaxy - Error
Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.

All I can do is press OK, then the client will load and shut down.
The same error is present when I start offline (without active network connection).
I also deleted the folder under /Users/Shared/GOG.com and reinstalled, but the same error persists.

Please note, this an M1 Macbook Pro, on Ventura 13.4 - however, the client worked fine a few weeks ago.

I think this is the relevant log entry. I would attach more, but you only allow images.

2023-06-15 22:02:39.378 [Information][ (0)] [TID 0x203263280][galaxy_client]: Scheduling problem report 'Reconnecting-To-Communication-Service-Failed': {"Arguments":{"applicationType":"GOG Galaxy","clientVersion":"2.0.67.2","detectedOsVersion":"macOS Ventura","os":"osx","osIdentification":"osx: Darwin 22.5.0","updateChannel":"master"},"ProblemReport":"Reconnecting-To-Communication-Service-Failed"}
2023-06-15 22:02:39.378 [Information][ (0)] [TID 0x203263280][galaxy_client]: Scheduling problem report reconnecting_to_communication_service_failed (type client_initialization_failed).
2023-06-15 22:02:39.384 [Fatal][ (0)] [TID 0x203263280][galaxy_client]: Error Message: Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.
Root Exception: Error Message: Failed to reconnect to Communication Service after 10 attempts with reconnect interval 1500ms.
Stack Trace
2 GOG Galaxy 0x0000000100e356ee _ZN6galaxy27service_message_interchange9internals21CommServiceConnection25reconnectWithManyAttemptsEhNSt3__16c hrono8durationIxNS3_5ratioILl1ELl1000EEEEE + 718
3 GOG Galaxy 0x0000000100e3fff5 _ZN4Poco6Thread15FunctorRunnableIZN6galaxy27service_message_interchange9internals21CommServiceConnection20star tReconnectThreadEvE4$_14E3runEv + 37
4 libPocoFoundation.92.dylib 0x000000010ebc15d3 _ZN4Poco10ThreadImpl13runnableEntryEPv + 179
5 libsystem_pthread.dylib 0x00007ff80d8931d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x00007ff80d88ebd3 thread_start + 15
-----
I have the exact same issue on my new MacBook Air M2. Constant "GOG Galaxy - Error" and then shutting down just as you are.
avatar
madeingermany: Since about a week ago whenever I start GOG galaxy on my Mac, it displays an error popup

GOG galaxy - Error
Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.

All I can do is press OK, then the client will load and shut down.
The same error is present when I start offline (without active network connection).
I also deleted the folder under /Users/Shared/GOG.com and reinstalled, but the same error persists.

Please note, this an M1 Macbook Pro, on Ventura 13.4 - however, the client worked fine a few weeks ago.

I think this is the relevant log entry. I would attach more, but you only allow images.

2023-06-15 22:02:39.378 [Information][ (0)] [TID 0x203263280][galaxy_client]: Scheduling problem report 'Reconnecting-To-Communication-Service-Failed': {"Arguments":{"applicationType":"GOG Galaxy","clientVersion":"2.0.67.2","detectedOsVersion":"macOS Ventura","os":"osx","osIdentification":"osx: Darwin 22.5.0","updateChannel":"master"},"ProblemReport":"Reconnecting-To-Communication-Service-Failed"}
2023-06-15 22:02:39.378 [Information][ (0)] [TID 0x203263280][galaxy_client]: Scheduling problem report reconnecting_to_communication_service_failed (type client_initialization_failed).
2023-06-15 22:02:39.384 [Fatal][ (0)] [TID 0x203263280][galaxy_client]: Error Message: Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.
Root Exception: Error Message: Failed to reconnect to Communication Service after 10 attempts with reconnect interval 1500ms.
Stack Trace
2 GOG Galaxy 0x0000000100e356ee _ZN6galaxy27service_message_interchange9internals21CommServiceConnection25reconnectWithManyAttemptsEhNSt3__16c hrono8durationIxNS3_5ratioILl1ELl1000EEEEE + 718
3 GOG Galaxy 0x0000000100e3fff5 _ZN4Poco6Thread15FunctorRunnableIZN6galaxy27service_message_interchange9internals21CommServiceConnection20star tReconnectThreadEvE4$_14E3runEv + 37
4 libPocoFoundation.92.dylib 0x000000010ebc15d3 _ZN4Poco10ThreadImpl13runnableEntryEPv + 179
5 libsystem_pthread.dylib 0x00007ff80d8931d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x00007ff80d88ebd3 thread_start + 15
-----
I'm having the same problem. M2 MacBook Air. Runnings MacOS Sonoma.
Same thing happen on my mac mini m2. no idea why. I made a double check on my firewall and dns and nothing blocked.
Attachments:
untitled.png (62 Kb)
Do any of you have multiple macOS user accounts?
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cousta: Do any of you have multiple macOS user accounts?
I'm having the same issue on a Macbook Pro M2 and I do have multiple user accounts.
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cousta: Do any of you have multiple macOS user accounts?
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HYP3R_STYK3R: I'm having the same issue on a Macbook Pro M2 and I do have multiple user accounts.
Same probleme - Macbook Pro M2 on Ventura… :-(
This isn't just a macOS problem - i got it since months on Windows 10 too. Reinstalling GOG Galaxy didn't help.
Luckily i currently play 7 Days to Die which isn't on GOG anyways.
high rated
Here's what works for me on macOS:
1. make sure that any other system account is logged out
2. open a terminal and run /Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication
3. launch GOG Galaxy

GalaxyCommunication will immediately exit if any other account is still logged in. I assume it's a poorly thought-through attempt to prevent GOG account sharing.
same problem on iMac 2017 Mac OS Ventura
/Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication
terminal command solve problem for me
Post edited July 26, 2023 by joho11x
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joho11x: same problem on iMac 2017 Mac OS Ventura
/Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication
terminal command solve problem for me
if you have 2 users please logout from all users that not using your mac
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cousta: Here's what works for me on macOS:
1. make sure that any other system account is logged out
2. open a terminal and run /Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication
3. launch GOG Galaxy

GalaxyCommunication will immediately exit if any other account is still logged in. I assume it's a poorly thought-through attempt to prevent GOG account sharing.
this solved it for me. Just followed all the steps, I closed gog, open the terminal, pasted the string, above, opened gog again, it worked! not sure if I have to do it every time, but so far it works!
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cousta: Here's what works for me on macOS:
1. make sure that any other system account is logged out
2. open a terminal and run /Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication
3. launch GOG Galaxy

GalaxyCommunication will immediately exit if any other account is still logged in. I assume it's a poorly thought-through attempt to prevent GOG account sharing.
Thanks, that worked for me. Hopefuly they will fix the problem.
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cousta: Here's what works for me on macOS:
1. make sure that any other system account is logged out
2. open a terminal and run /Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication
3. launch GOG Galaxy

GalaxyCommunication will immediately exit if any other account is still logged in. I assume it's a poorly thought-through attempt to prevent GOG account sharing.
This unfortunately did not work for me - I don't have any other users on this Mac but it is new and the user was copied over from my old Mac. Any ideas?
avatar
cousta: Here's what works for me on macOS:
1. make sure that any other system account is logged out
2. open a terminal and run /Users/Shared/GOG.com/Galaxy/redists/GalaxyCommunication
3. launch GOG Galaxy

GalaxyCommunication will immediately exit if any other account is still logged in. I assume it's a poorly thought-through attempt to prevent GOG account sharing.
This workaround wokrs for me. However, the GalaxyCommunication program must remain running. And if the GOG Galaxy Client exits, the GalaxyCommunication will also exit a few minutes later. Actually, probably the program is supposed to run permanently as a demon in the background?

MacBook Pro M1, macOS Ventura 13.6.

Any other ideas?

MfG
Matthias