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Hi.
Gog Galaxy doesn't work anymore for me, shows error like "connection to communication service was lost".
I uninstalled it, deleted all residual folders like ProgramData/GOG.com, and now I'm trying to install it again.
But both online and offline installers show me error "essential components needed to start GOG Galaxy are missing"

How to fix GOG Galaxy 2.0?
Hello,
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spyderDFX: "essential components needed to start GOG Galaxy are missing"
That's a vague error message, but try this:
1. If GOG Galaxy is installed, uninstall it.
2. Install both vc_redist.x86.exe and vc_redist.x64.exe.
3. Restart your system.
4. Run the latest full installer. That page is a bit difficult to read in browsers other than Firefox, but hopefully you can see the second link is for Windows.
gog is based in warsaw
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Ice_Mage: Hello,
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spyderDFX: "essential components needed to start GOG Galaxy are missing"
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Ice_Mage: That's a vague error message, but try this:
1. If GOG Galaxy is installed, uninstall it.
2. Install both vc_redist.x86.exe and vc_redist.x64.exe.
3. Restart your system.
4. Run the latest full installer. That page is a bit difficult to read in browsers other than Firefox, but hopefully you can see the second link is for Windows.
Didn't help, the same error:
Attachments:
After launch it crashes with error related to "communication service"

CommunicationService.log:
2023-06-14 18:14:17.368 [Information][ (0)] [TID 11056][comm_service]: Log started. Application version: 2.0.9.28 (2023-03-29 11:13).
2023-06-14 18:14:17.368 [Information][ (0)] [TID 11056][comm_service]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2023-06-14 18:14:17.368 [Information][ (0)] [TID 11056][comm_service]: Continuing logging after switching log files from 'C:\ProgramData/GOG.com/Galaxy/logs/CommunicationServiceInitialization.log' to log to 'C:\ProgramData/GOG.com/Galaxy/logs/CommunicationService.log'.
2023-06-14 18:14:17.368 [Information][ (0)] [TID 11052][comm_service]: [mainCommon] CommunicationService starting in user process mode
2023-06-14 18:14:17.371 [Information][ (0)] [TID 11052][comm_service]: [CommunicationServiceImpl] Found refresh token pFp4V.
2023-06-14 18:14:17.373 [Information][ (0)] [TID 11052][comm_service]: [CommunicationServiceImpl] Found refresh token pFp4V.
2023-06-14 18:14:47.425 [Information][ (0)] [TID 11052][comm_service]: [GalaxyCommunicationService] Caught stop serving exception: StopServingException: No life marks after specified threshold period
2023-06-14 18:14:47.425 [Information][ (0)] [TID 11052][comm_service]: [GalaxyCommunicationService] Communication service stopping


CommunicationServiceInitialization.log:
2023-06-14 18:14:17.344 [Information][ (0)] [TID 11116][comm_service]: Log started. Application version: 2.0.9.28 (2023-03-29 11:13).
2023-06-14 18:14:17.344 [Information][ (0)] [TID 11116][comm_service]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2023-06-14 18:14:17.348 [Information][ (0)] [TID 11092][comm_service]: [CommunicationServiceImpl] Found refresh token pFp4V.
2023-06-14 18:14:17.348 [Information][ (0)] [TID 11080][comm_service]: Service starting
2023-06-14 18:14:17.349 [Information][ (0)] [TID 11080][comm_service]: RunUserProcess will use current user impersonation for elevated process: "C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe"
2023-06-14 18:14:17.349 [Information][ (0)] [TID 11080][comm_service]: Default working dir: C:\ProgramData\GOG.com\Galaxy\redists\
2023-06-14 18:14:17.351 [Warning][ (0)] [TID 11080][comm_service]: Waiting for process initialization failed. Return code: 4294967295.
2023-06-14 18:14:17.351 [Warning][ (0)] [TID 11080][comm_service]: Waiting for process initialization failed for C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe.
2023-06-14 18:14:17.351 [Information][ (0)] [TID 11080][comm_service]: Created not elevated process (id: 11072) as user. Process path: C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe, command line "C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe", working directory: C:\ProgramData\GOG.com\Galaxy\redists\
2023-06-14 18:14:17.351 [Information][ (0)] [TID 11080][comm_service]: CommunicationService launched itself as user process with pid 11072 from path C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe
2023-06-14 18:14:17.351 [Information][ (0)] [TID 11080][comm_service]: Service stopped
2023-06-14 18:14:17.351 [Information][ (0)] [TID 11092][comm_service]: [main] StartAsUserProcess: returned 0
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spyderDFX: After launch it crashes with error related to "communication service"
Open a support ticket, if you haven't already. Tell the chatbot the issue is of type "other" twice to skip to that step. Zip up C:\ProgramData\GOG.com\Galaxy\logs and attach it to your ticket.
Okay, so the problem was with firewall settings. You should allow incoming connections for GOG service processes too