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GOG GALAXY 2.0 discussionConstant Application Crashes - GalaxyClientService.exe(128 posts)(128 posts)
(128 posts)
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This is my favourite topic
Posted January 27, 2023
Yes, bad_module_info is a crash variant of the same issue.
Posted January 27, 2023
Getting this too, while it doesn't appear to affect anything it is incredibly annoying as it fills up the reliability monitor which I use to track actual problems (like how often AMD drivers are crashing)
Posted January 27, 2023
Having the same issue since the newest update. Literally dozens of the same Critical Event; GalaxyClientService stopped working. Attached is just one of the many, many, many Critical Events related to PocoNet.DLL
Attachments:
screenshot_20230.png (37 Kb)
screenshot_20230.png (34 Kb)
Post edited January 27, 2023 by ArasakaApart
Posted January 28, 2023
Also getting errors for ntdll.dll and ucrtbase.dll
Attachments:
screenshot_20230.png (26 Kb)
screenshot_20230.png (33 Kb)
Posted January 28, 2023
Yep, I'm getting these as well. Happened in the last few days. Getting errors every minute or 2. Very annoying! This needs to be fixed or I'll just go Steam for all my games!
Posted January 28, 2023
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hexaae: Possible temporary workaround: uninstall new and reinstall old version from this link
https://cdn.gog.com/open/galaxy/client/2.0.55.99/setup_galaxy_2.0.55.99.exe
Maybe back up %AllUsersProfile%\GOG.com\Galaxy\ before uninstalling so you don't lose all your settings and bookmarks like I did.

Then I clicked "Update later" multiple times, but then the next time I started it up, it had updated automatically. So you'll want to rename %AllUsersProfile%\GOG.com\Galaxy\redists\GalaxyUpdater.exe before you start the old version for the first time.

And if your list of installed games is empty, click the cogwheel in the top left, then Add Games & Friends, then Scan Folders for GOG Games.
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smuggly: I reported it and they are trying to say it was my antivirus and let these file through etc.
Tell the support agent lots of people are having the same issue and point to this forum thread and other similar ones.
Post edited January 28, 2023 by Ice_Mage
Posted January 28, 2023
Same since the new version.

If we check the changelog ( which itself is buggy, the year is still 2022 but we are in meanwhile in 2023 ;) ) they mentioned updated libs. So may that match with all the errors..

[i]
Name der fehlerhaften Anwendung: GalaxyClientService.exe, Version: 2.0.57.14
Name des fehlerhaften Moduls: PocoNet.dll, Version: 1.12.2.0
Ausnahmecode: 0xc0000005
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\GOG Galaxy\PocoNet.dll
[/i]

[i]
Name der fehlerhaften Anwendung: GalaxyClientService.exe, Version: 2.0.57.14
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0
Ausnahmecode: 0xc0000005
Startzeit der fehlerhaften Anwendung: 0x0x1D932756E80020F
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
Pfad des fehlerhaften Moduls: unknown[/i]

[i]
Name der fehlerhaften Anwendung: GalaxyClientService.exe, Version: 2.0.57.14
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.22621.1105
Ausnahmecode: 0xc0000374
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
[/i]

It have nothing to do with anti-virus tool.
Post edited January 28, 2023 by michaMMA
Posted January 28, 2023
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MojoVersion8: Getting this too, while it doesn't appear to affect anything it is incredibly annoying as it fills up the reliability monitor which I use to track actual problems (like how often AMD drivers are crashing)
Yep. Getting the same since the update.
Posted January 28, 2023
Everyone needs to report this. Cuz they aren't doing squat cuz we can still play and buy games.
Posted January 28, 2023
avatar
hexaae: Possible temporary workaround: uninstall new and reinstall old version from this link
https://cdn.gog.com/open/galaxy/client/2.0.55.99/setup_galaxy_2.0.55.99.exe
avatar
Ice_Mage: Maybe back up %AllUsersProfile%\GOG.com\Galaxy\ before uninstalling so you don't lose all your settings and bookmarks like I did.

Then I clicked "Update later" multiple times, but then the next time I started it up, it had updated automatically. So you'll want to rename %AllUsersProfile%\GOG.com\Galaxy\redists\GalaxyUpdater.exe before you start the old version for the first time.

And if your list of installed games is empty, click the cogwheel in the top left, then Add Games & Friends, then Scan Folders for GOG Games.
avatar
smuggly: I reported it and they are trying to say it was my antivirus and let these file through etc.
avatar
Ice_Mage: Tell the support agent lots of people are having the same issue and point to this forum thread and other similar ones.
Thanks for these instructions. Same problem here. I've reported it as well. Hope they fix it soon.
Posted January 28, 2023
2 days with the good old GOG Galaxy 1.2.67 (and %AllUsersProfile%\GOG.com\Galaxy\redists\GalaxyUpdater.exe removed) and no issues or attempts to force/ask me to upgrade to 2.x!
Games update nicely and check-version is still working fine on the old client.
I'm happy with this solution 'till GOG will fix their recent disaster...
Post edited January 28, 2023 by hexaae
Posted January 29, 2023
Just rebooted and it forced update on me, I don't have the patience to stop it from doing that so it'll just have to remain uninstalled until they fix the problem.
Post edited January 29, 2023 by MojoVersion8
Posted January 29, 2023
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MojoVersion8: Just rebooted and it forced update on me, I don't have the patience to stop it from doing that
1. Start File Explorer.
2. Enter %AllUsersProfile%\GOG.com\Galaxy\redists\ into the address bar.
3. Rename GalaxyUpdater.exe to something else (for example, GalaxyUpdater.exe-disabled).

That's all it takes.
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KevinMarchant: Thanks for these instructions.
You're welcome.
Posted January 29, 2023
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MojoVersion8: Just rebooted and it forced update on me, I don't have the patience to stop it from doing that
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Ice_Mage: 1. Start File Explorer.
2. Enter %AllUsersProfile%\GOG.com\Galaxy\redists\ into the address bar.
3. Rename GalaxyUpdater.exe to something else (for example, GalaxyUpdater.exe-disabled).

That's all it takes.
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KevinMarchant: Thanks for these instructions.
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Ice_Mage: You're welcome.
... and disable from 1.2.67's Settings the Beta partecipation option just to be sure.
4 days and still no hotfix from GOG, sigh...
Post edited January 29, 2023 by hexaae
Posted January 29, 2023
They should roll this update back. It's terrible. I installed playnite so I don't have to deal with it.
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GOG GALAXY 2.0 discussionConstant Application Crashes - GalaxyClientService.exe(128 posts)(128 posts)
(128 posts)