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Delixe: I'm not hating on Steam. Yet. I have a problem and I have asked them to solve it. At the moent its not looking good as it does look like they have all gone home for the weekend. Microsoft has better support than this.

You'll be waiting at least 3 to 5 business days before they respond to you. And all they will pretty much tell you at that time is that accounts are disabled either due to billing problems (you didn't do a charge back did you?) or to prevent hijacking (either of your own account or others -- your email address attached to Steam doesn't contain words such as valve, steam, admin or VAC does it?).
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Delixe: I'm not hating on Steam. Yet. I have a problem and I have asked them to solve it. At the moent its not looking good as it does look like they have all gone home for the weekend. Microsoft has better support than this.
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bansama: You'll be waiting at least 3 to 5 business days before they respond to you. And all they will pretty much tell you at that time is that accounts are disabled either due to billing problems (you didn't do a charge back did you?) or to prevent hijacking (either of your own account or others -- your email address attached to Steam doesn't contain words such as valve, steam, admin or VAC does it?).

Like I said, in the last two months I have deleted the demo of Arkham Asylum. I also use a debit card.
As for Hijacking... it's possible but very unlikely. My password is very unique and the username is uncommon. As for VAC I dont even play Steam games online. Last I checked my VAC was in good standing.
I have had issues with Steam and I have uninstalled and given up on it months and months ago. One of the best things I have done, and it is simply not worth the hassle.
It doesn't matter if you play VAC enabled games or not; that won't get you disabled, just VAC banned. But if your email address contains any of those phrases, your account may be disabled to prevent you from trying to hijack others.
So, if you haven't accepted any gifts that were made with stolen credit cards, haven't done a charge back, haven't used a stolen credt/debit card, haven't tried to hijack someone, you should get the account back.
Of course none of this excuses Valve for being incompetent. They really should be hiring people to cover support over the weekends. But they're simply too cheap to do it.
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lowyhong: Buying games from Steam is like making love to a beautiful woman. Regardless of what you believe, it's you who ends up getting screwed.
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Namur: Fixed!

At least when you make love to a beautiful woman, when the inevitable happens later, the nurses and doctors will give you good advice, including why such an incident happened. Not so with Steam.
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bansama: It doesn't matter if you play VAC enabled games or not; that won't get you disabled, just VAC banned. But if your email address contains any of those phrases, your account may be disabled to prevent you from trying to hijack others.
So, if you haven't accepted any gifts that were made with stolen credit cards, haven't done a charge back, haven't used a stolen credt/debit card, haven't tried to hijack someone, you should get the account back.
Of course none of this excuses Valve for being incompetent. They really should be hiring people to cover support over the weekends. But they're simply too cheap to do it.

So I have been a good little soldier and done everything Valve has asked me to do and they said "Fuck you, we own your ass and can do what we want"
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Delixe: I bought that HL pack about 3 months ago when G2Play had sale on.

I don't think that's the cause.
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Delixe: So I have been a good little soldier and done everything Valve has asked me to do and they said "Fuck you, we own your ass and can do what we want"

If that's what you want to believe, then go ahead.
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lowyhong: At least when you make love to a beautiful woman, when the inevitable happens later, the nurses and doctors will give you good advice, including why such an incident happened. Not so with Steam.

Yes, basically talking/listening to their customers seems to be a big fucking no no over there for some strange reason ;)
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Delixe: So I have been a good little soldier and done everything Valve has asked me to do and they said "Fuck you, we own your ass and can do what we want"

In all fairness, they do actually say that right upfront. It's pretty much what's stated in the SSA, once you manage to actually get a grip on the legalese.
You'll probably get your account back on monday, but like bansama said, there's absolutely no excuse for them not having support on the weekend and more/better support during the week, specially considering the obscene ammounts of green rolling into valvEA's HQ.
On the other hand, if they're actually trying to come up with any sort of story for EP3, one that can account for the goings on in the series and provide some sort of...'ending'...at the same time, i can see how they could be strapped for cash, as that would probably take an entire legion of top knotch writers...
Post edited October 03, 2009 by Namur
after ep3 im done with valve and steam...
the only shred of decency and love is Audiosurf... if i could finsd away to play that outside steam or somehow buy a standalone version i would uninstall steam and never look back.. screw ep3 i don't need it... took to long and i stopped caring about Gordon Freeman long ago...
Black Mesa Source is the only thing im looking forward to now.
If you didn't do anything listed as a ToS violation then it might just be a simple case of disabling the account because they thought it was hijacked, or because they thought ownership had changed.
I don't know what methods they use to find these things out, but they do. Not saying you did them.
I have issues with Steam as well and hate using them, but often it is hard to avoid the temptation because of sales or early access to games, as I would have to wait on amazon mail otherwise for the most part.
I justify it to myself that digital distribution and account-based gaming is inevitable, and there is only so much reason to fight it.
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StingingVelvet: If you didn't do anything listed as a ToS violation then it might just be a simple case of disabling the account because they thought it was hijacked, or because they thought ownership had changed.

I have been using the same account since 2004, I have never accepted a gift, I have never given anyone my log in details.
Believe me this came out of the blue. I was going to check the weekend deal when I was told my account was disabled.
Quite frankly I couldn't give a flying fuck what Steam's EULA is. The fact is I will be seeing a lawyer tomorrow as they are the only people who speak Valve.
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Delixe: I'm sure Weclock will be laughing his ass off right now about about 11 am GMT I tried logging into Steam, (in fact just to see what the weekend deal was) and it tells me my account is disabled. Seriously not even an e-mail to tell my why just turned off like that. I sent an e-mail to their support asking why and as of 7pm GMT I still haven't had an answer. I have to say that unless a game is ONLY available on Steam I think I will be buying from Impulse or GamersGate even if the cost is slightly higher from now on.

Moral of the story is, buy retail unless you are comfortable with making backup discs of all your titles (Which can be done with GOG and Impulse), and in general, avoid Steam.
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Tserge: So, any known details on how steam goes about deciding which accounts to disable?

However they want. Allegedly, they *only* ban accounts for hacking/phishing/piracy/billing issues, or when an account is hijacked. Supposedly the last two are only temporary, requiring you to fix the billing issue for the former, and contact support for the latter and they will change your password.
STRESS on the word "supposedly". Unfortunately, even though Steam markets itself as a gamer-friendly utopian vision-driven company, they are nothing but a near totalitarian corporatist entity, essentially renting games to you at full retail price.
I feel bad for anyone with "a lot of games" on Steam...I have 130, and I feel like a victim of a con artist. It has actually decreased my motivation to play those games, and I am considaring taking Steam to court.
Post edited October 03, 2009 by anjohl
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Delixe: The fact is I will be seeing a lawyer tomorrow as they are the only people who speak Valve.

Simply put; you're over reacting. Especially given the fact that you know support don't work on the weekend. Chances are very good that they disabled your account because they felt someone was trying to hack into it and disabled it as a preventative measure.
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Delixe: The fact is I will be seeing a lawyer tomorrow as they are the only people who speak Valve.
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bansama: Simply put; you're over reacting. Especially given the fact that you know support don't work on the weekend. Chances are very good that they disabled your account because they felt someone was trying to hack into it and disabled it as a preventative measure.

That is an extremely poor excuse for disabling access to all my games. You also forget the time I sent the complaint which was 11am GMT. They had all day to at least acknowlede my complaint, they chose not to.