I have a bit of experience in helping people to use computers - in some times of the year, I do that with about 100 people per week. These people aren't techies, but they aren't dumb either (many of them are students). A good deal of them has trouble recognizing anything that's even remotely different from the current Windows functionality. I regularly see people failing at the attempt of closing a window in OS X. I regularly see people staring at an OS X desktop where the icon of their USB stick has clearly appeared, and they still ask how they are supposed to access their files, because the the window doesn't open automatically. Again, these people aren't dumb, they are the regular and pretty normal people that you could meet every day at the street.
I haven't tried Windows 8 myself yet, but from the screenshots and videos I've seen, I can easily see it causing massive problems among the non-techie crowd. And the (imho very questionable) concept of forcing totally different types of machines, with totally different means of input and totally different constraints for output, into one unified design, won't help these people at all, because they simply don't have the pads or phones that use the same UI.
In my opinion, Microsoft has chosen an extremely risky and user-unfriendly strategy. They know that they lost the battle with smartphone OS's. They know that their market share with pads is way smaller than they wanted. They know that their dominance in desktop OS's is still unbroken. They also know that the standard Windows experience is too dependent on desktop configurations to be successfully transferred to much smaller devices (see Windows CE). So what are they doing? They are trying to unify the experience, so that they can grow their market share with pads and phones, hoping people will buy those because it's operated just like their PC. And they do so at the cost of the desktop experience; they don't need to care about that because they are dominating that market anyway. They aren't interested in keeping things like the Start menu in Windows because no matter how useful they are on a desktop, they can't be easily transferred to much smaller machines. Basically, Microsoft wants to force users to forego useful elements of a desktop UI just so that they can grow their market share with smaller devices due to people being already trained in the UI. This is not innovation for the sake of usability, it's the product plan of a monopolist who realized that he's overslept several important developments.
Needless to say, I'm not thrilled by what I'm seeing from Windows 8 so far. However, I don't see myself signing any "petitions", that's a bit silly imho. But I don't see myself buying Windows 8 either.
Post edited March 02, 2012 by Psyringe