For those who bought Alice MR and has problems playing it, rest assured that there will not BE ANY FUCKING PATCH!

It's not that bad, we can expect that from EA.
But the community manager of said developer studio has no rights to become bitchy:
http://forums.steampowered.com/forums/showthread.php?t=1978093

http://www.americanmcgee.com/forum/index.php?topic=3277.0

The developers are aware of issues due the techno board but they disregard it with the argument:
"FIX THE GAME YOURSELF"

Well done, Spicy Horse, see you at your funeral.

The whole argument makes no sense whatsoever. Spicy Horse seem to claim that patching is the job of the publisher? At best all a publisher is obligated to do is publish the game and pay for future patching if the contract covers that. Case in point is Alpha Protocol, Sega had the option of patching and DLC but didn't bother because of the lukewarm sales. Patching a game is the job of the developer and I'm surprised to see American McGee taking this attitude. I guess all his future games will be treated with caution as you can't expect any patches.

Original post here:

http://www.americanmcgee.com/forum/index.php?PHPSESSID=56cjssjofi1k910b2t1rqafi85&topic=3277.msg170259#msg170259

On one hand, their blatant disregard for the people who are helping them stay afloat makes me disgusted. On the other, who doesn't like Internet drama.

/michaeljacksoneatingpopcorn

-edit- Oops, seems Mother Superior Administrator here isn't an enployee of Spicy Horse.
-edit2- Or, I could be wrong. http://normalityfactor.com/category/business/ Do community managers actually get paid?

Yep, €40 is just not enough for extended support.

Heck, I wouldn't be surprised if a new trend in DRM expansions is to extend patches that way. That is, to pay for them. Efff...

I can see the future:

Normal edition of some game: disc, manual, box - €40
Collectors edition of some game: disc, manual, box, next three patches - €60
GOTY edition of some game: disc, support with patches for a year - €80

:]

Welcome to Steam patches store. You selected Star Trek: Beyond Energise support option. Would you like to:

1. Solve one (1) issue of your choosing €1.99
2. Solve two (2) issues of your choosing €3.49
3. Solve five (5) issues of your choosing €6.99
4. Special Patch-me-up-Scotty DLC €9.99

Oh please. Steam will release any patch the dev submits as long as the game hasn't been abandoned.

Well, there's a bit of drama in that the linked to post, if real, is completely unprofessional. What they should have done is a basic 'we're looking into it, in the meantime here is a workaround' type of statement.

True. But after some developers and/or publishers forward the idea, it'll be easy to adapt the already existing DLC purchase option.

What Steam should do is stop the sale of games that are no longer supported -and- have given people a lot of problems on modern machines until the devs fix the problems.

They stopped selling a Tom Clancy game because of that (Ubisoft did not fix the bugs) so...

you mean you want a meaningless statement?

I do not like that kind of professionalism. it is horrible and does nothing good.

i do prefer more to earth approach even if it can seems rude. that's why i love how gog and valve interacts with its customers. little of that stupid pr talking which is simply pointless.

therefore i see no drama.

I didn't say put out some PR rubbish, just literally rephrase it so it's a bit less...well, patronising.

That they say they haven't seen the problem on a particular scale then in the next paragraph say that A) EA is directing a fair few people to their forum and B) that there's a community fix/workaround available just makes their words ring a bit too hollow for my liking.

you did to me. the "we are looking..." is pr rubbish. "professional" impersonal blant statement.

I prefer this approach even if it is rude and patronizing than the professional one.

I did have to talk PR-like way too. Sounding pro. using terms which shows maturity and professionalism.

and it is full of shit. It's fake, impersonal and most annoying of all: people believe that kind of statements are good. You actually feel more patronizing that way than you would normally fell if you were honest.

the approach from the moderator was down to earth something I respect more the professional approaches.

Where did they claim that? lilith70 said it's the job of the developer, but that the publisher must fund it.