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We know our little game with closing down the site made some of you angry. Once again we'd like to apologize to everyone who felt deceived by us closing down GOG.com without any warning and without giving you access to your games. We apologize for that from the bottom of our hearts, it was done with the best of intentions and hopefully we can make it up to you!
That being said we'd like to introduce to you the brand new GOG.com. After two years we're finally leaving the beta stage and moving forward to provide you even better service with your favorite PC classics. Leaving beta means lots of changes to the site itself, as well. A sleek new design makes it even easier to browse through the huge catalog, share one's passion for classic games via popular social media, get to know more about the classic games available and recommend favorite titles to other gamers. Among other changes, the team has introduced GOGmixes, which are, in short, user-created lists of games around one theme. Learn more about all the new features on GOG.com overview page.
But that's not all. What anniversary would it be without some neat presents? We're celebrating the second anniversary with one of the biggest announcements ever for fans of classic PC games - we're reviving Baldur’s Gate and other classic Hasbro-Licensed PC games which will be unveiled gradually in the coming weeks!
Post edited September 23, 2010 by Neville
Very disappointing and disturbing indeed. There are people who can live to some certain extent and will believe whatever they want to believe so long as it serves their purpose. While this may have increase traffic to GOG.com it has no doubt tainted their reputation with folks like me and many others. There are still some old farts out there that knows a thing or two about reputation, honesty. loyalty, trust, and most importantly serving your customers.

You may be saying "well, this is a business." Well, you're right. Think about that line next time you or someone you know gets laid off or screwed BEFORE you start to complain. I guarantee you won't be saying the sht you are here :D 100% guarantee! There's also absolutely NO DOUBT these guys knew what they were doing. If you can't bring yourself to even believe this then you're "..is a business" joke of a comment is even more so pathetic.

Customers come back due to good experiences, they don't come back for awful and, in this case, lame decisions. While we're at the subject of business why don't you guys clap for those financial executives, they did an awesome marketing job! They're richer now :)

And last thing I wanna say...if any of you ever want to be treated like this feel free to contact me at any time so I can screw you over. I mean it, ANY TIME. I love you people! Almost like Apple consumers. What a century :D Go GOG.com
I'm glad they didn't change the style of the site. I was scared they were gonna try to make it flashier with lots of effects and stuff and say it was "better". I like the style now. It doesn't have much pizazz but it still looks modern. Also is anyone else having a problem with reorganizing their games shelf. Whenever I go back to the page everything is jumbled up.
I didn't even hear about the stunt until it was already done with and over. People taking great offense over this are either forgetful or taking themselves too seriously. They'd be forgetful of the fact that most of the games they lost access to were near impossible to obtain by typical means and went un-played for the better part of a decade or more. We all survived without them for a while, we can survive without them for a few days while the site tries to grab some free marketing. They would be taking themselves too seriously to imagine that this site was some kind of Mecca for the master race of PC gamers before the stunt. This is not some palace that was just converted to a whore house, this is a website to buy old awesome games. Everyone didn't hang out at this site all day, every day. A few guys may have, but that's not what the site is for. Most people browsed the site at most every week checking the new deals for old games they recognized. And then they left and came back in another week or so.

The bottom line: Stop romanticizing the site and see it for what it is. This site is a business. A business that takes great risks in a niche market for very little money. A market that isn't exactly booming with assured revenue. We as customers don't have many legal options when it comes to finding DRM free games, let alone ones more than a decade old in a digital format. Buying games from this site isn't a right, it's a privilege. If they have to pull the wool over our eyes for a couple of days to keep the status quo and stay in the black, they have every right to. This site is THEIR site, not ours, and they have every legal right to shut it down at any time for any reason. It's not their duty to sell to us, right now it's their choice, and alot of people here seem to forget that.
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Kolchak: I didn't even hear about the stunt until it was already done with and over. People taking great offense over this are either forgetful or taking themselves too seriously.
With respect, if you only heard about it after it was all resolved, then you're not really in a position to criticise other people's responses.

People are upset because at the time it was happening we didn't know for certain whether GOG would ever be back (or back in the DRM-free form that we knew and loved). If we knew from the start that everything was going to be okay (which is effectively the position you are in), we wouldn't have been remotely as put out.

Frankly, I suspect this is one of the reasons why the GOG staff imagined this stunt was an okay thing to do -- they already knew it was going to be okay, and therefore weren't capable of putting themselves in the positions of people who didn't.

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Kolchak: If they have to pull the wool over our eyes for a couple of days to keep the status quo and stay in the black, they have every right to. This site is THEIR site, not ours, and they have every legal right to shut it down at any time for any reason.
Of course, and no one is suggesting otherwise (or if they are, they are a tiny minority); however there is a huge difference between what is within their rights to do, and what is sane and respectful towards their community.
Post edited September 25, 2010 by Shadowcat
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Bron: And it's amazing how utterly dense and stupid some poeple can be. It wasn't about the down time.
Those of us who were angered over this have every right to be so. We made GOG what it is with our support and trust -- I've been here from the beginning. There has not been a stronger, more faithful believer and supporter in what they were trying to do.
But I can tell you without a doubt that it was the absolute stupidest PR stunt I have seen in my lifetime. It totally betrayed their model of trust between GOG and customer. If you can't see that, so be it, but don't belittle those of us who do.
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exerron: On the other hand, You can belittle me, because I "can't see". To tell you the truth, I've been here as long as you've been, and since you speak of faith, it seems to me, that this was a test of it (not deliberately maybe, but a test nevertheless, I'm sure you can see how) and the people who write mile-long laments about how this was a trick befitting of the Devil itself simply failed it.
I will stop being sarcastic now, and say that i can understand your feelings. No one likes being tricked, and I also understand why you feel betrayed. Sometimes friends play such trick on me and it never was as fun for me, obviously.
But see my point, and there was a guy here saying the same thing: We have known, trusted and loveed GOG.com for what they provide and for how they provide it for two long years. I never had a single complaint about them. There were bugs here and there, but we could saw that they were trying their best. I think most can agree with this. Two years of this well deserved trust cannot possibly be negated by a half-week long downtime (prank or not). Two years of friendship won't end because of a a prank that didn't hurt anything expect our pride and our feelings. Okay, you are angry and you thunk this was a stupid pr prank. You are entitled to your opinion. But i find it hard to beleive that you, and all others who saind similar stuff, just suddenly lost all their trust in them. Some guy wanted to delete his/her account. Just think about the good times, and I'm sure, most can forgive them. Those who can't...well maybe in time. But never...? Well it's their choice, but I can't understand it anyway. (I know you never said this, but there were other who did.)
Wether this method of marketing was stupid, we shall see in time. For our own sakes, we should hope it wasn't.
This forgivness stuff of course wouldn't work if they were some multi-corporation, but I'm sure no one sees them like that and with good reason.
That's how I meant my previous comment. It was blunt and rude, and I'm sorry. But try and understand, that this sudden rain of mistrust is strange to me in light of the past two years. It makes me wonder wether people even remember...
Let's assume all of the people who purchased games from GOG today suddenly said - whoops - we can't pay you - the time is not right - the waters are troubled -- maybe we will pay you in 4 days if the omens are good -- and other stupid stuff.
How funny would GOG think it was to wait 4 days for their money or to have promised payments withheld? I don't think they'd be laughing.
The previous posters who have pointed out that all this did was underscore the dangers of digital distribution and their promise that your games will always be available to download was right. Pretty dumb move. Hard to see how that's gonna win them more trusting customers..
But, whatever, you are fine with it, it pissed me off. So be it. Have a happy life.
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prez: Look, I have a sense of humor and a sense of perspective. Losing a gaming site for a few days isn't the end of the world. But the way it was handled was completely asinine.
Think about it - all it succeeded in doing is accentuating the fear many people have about digital distribution. That is that it may be gone tomorrow. Haven't downloaded all of the games you've paid for? Too bad for you.
Well it succeeded in something else; it seems you guys managed to squander the hard-earned reputation and trust with gamers you spent over 2 years building. In the span of 3 days you've gone from being the topic of near-universal praise on every PC gaming website to being nearly universally reviled - probably NOT the effect you were looking for. Was it worth it for your little joke and attempt at some publicity?
Look, GOG deserves to survive just because of what it does - restores classic PC games for modern OS's and distributes them DRM-free. But that doesn't excuse immature and unprofessional behavior, especially from a site that has been anything but immature and unprofessional its whole existence. Being a generally older demographic, PC gamers expect a level of professional standard in the services they pay money for. My advice, for what it's worth, is joke around in the forums all you want, play the odd April Fools joke or harmless prank if you want, but don't treat your customers and friends like this in the future.
Exactly!
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xa_chan: I'm fed up with all that, because basically, it's turning into a "you didn't understand the joke, shut and just buy you moron!" type of argumentation from people complaining that some people complain about the stunt.
Typically internet. No debate possible, the law is "whoever shout the louder wins". i'm too old to play that kind of game. GOG's stunt was lame, it seriously dented the respect I had for them and more important, the "classy community" I cherished because even in heated debates people were always polite, that community is no more. In 3 single days.
There are still lots of classy members, but the community is no more.
Yes, real, serious damage was done, but many people here fail to see it. They're probably not very good at gaming either. ;)
Maybe time will heal the wounds, I hope so. But the people mocking those who were offended certainly aren't helping.
Clearly, You, me, and many others now feel very differntly about GOG -- and not in a good way. Hard to see how that can be a good thing for GOG. Let's hope they learn a lesson from it.
And let's hope they figure out a way to restore our trust.
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sean_skroht: Seriously, for all you whiners out there, you need to step away from your PC's, walk out the front door and get some sunlight.
And you need to go take a long walk off a short pier. Thanks for the insults to those who obviously disagree with you. Very mature.

I don't see anybody insulting anyone who was not offended by the "pr" stunt. Clearly, you disagree with those of us who thought it was stupid and offensive. Fine to say so, but calling us whiners is uncalled for.

Too bad you couldn't say that to me while we were quaffing a cold one, mate, I'd have a differnt answer for you.

Cheers!
Post edited September 24, 2010 by Bron
Wow. Never knew there were so many self-righteous, arrogant pricks in this community. Whiners, blowhards, children, ... I've lost count of how many insults have been hurled by the pathetic apologists at people reasonably disappointed and upset by GOG's horribly ill-conceived publicity stunt.

THIS is what has become of the once mature community at GOG? That's almost as big of a shame as the nonsense they pulled that started it all.
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nu-R421: Waaaah
Wipe your tears off already, you baby.
I was BEYOND pissed, but I was sooo happy to find you back....just DON'T do that crap again. :D
The web site dosen't realy look much different to me. Also, i have not noticed any speed diference either.

I am not complaining though, not even at the "PR Stunt". I thought it was pretty clear what was happening. I thought that some of the doom hoopla was orchastrated. But reading some of the posts I guess I was wrong.

My only disapointment --- with all the Buzz i thought it may turn out to be christmass in september at gog. Big discount or new freebies. Not even a weekend promo is to be found. oh well.

Can you top this stunt next year?
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Cardian: If they close down sometime in the future (maybe even without previous notice because of legal reasons that keep them from notifying us), you can be happy that they pulled this stunt, because if you learned something from tthis you'll have backups now. And that is the difference between GOG and other digital distributors: when the others go down (maybe without previous notice due to legal reasons) your games are gone completely. Seriously, dudes, if you feel betrayed, this may not be the right distribution service for you. They tried to open your eyes....
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Anamon: Well said. I don't know whether this was really one of the intentions behind the stunt or not, but that's not the issue. I completely understand that people can get upset about it if they wanted to download a game they paid, but didn't yet download/back up, during the downtime. The prospect of just having spent money on something you won't get is scary. But really there are only two possible outcomes: one, the closing was for real, which in this case it wasn't. In such a case, even if GOG.com was not legally allowed to let you download your purchase for whatever reasons, you would certainly get a refund for the product you purchased but won't receive. Poland is not a third-world country, and there are laws to protect customers in this kind of eventuality.
The other possibility is that it was not for real, or definite. Which means that access to your games will be restored, and that's what happened. GOG.com goes through significant efforts to be able to offer you these games in an unencumbered format that lets you download them to actually own them. You can only lose them if you delete the download and mess up your backups—just the same as you can lose or damage a physical media, upon which you will have no possibility whatsoever to get back your copy without buying a new one. GOG.com makes publishers lose their fear of DRM-free publishing, and makes them trust you enough to give you an actual, unrestricted copy of their software. The unlimited re-downloads and support they provide on top of that are not to be taken for granted either (most other DRM-free media download stores give you something like 3 downloads over the course of 5 days, then you have to repurchase).
Now we had a short downtime that might have been handled a bit better and more competently by the community managers, they possibly just were wrong in their assumptions on how people would react. Apart from possibly a little scare, all is back to normal. I think the people who are sniveling about never purchasing from GOG.com again, not recommending it to their friends any more, deleting their accounts, and so on, are either dishonest and simply want to repay GOG.com in kind—you startle me, I startle you—or they are pitifully quick to forget about the amount of dedication and trust that only GOG.com is ready to give them, to the point that if the site actually had been closed, the actual damage to the customers would be minimal to nil—in contrast to just about any other store.
Incredible well thought out post Anamon! I applaud you with praise! One of the best posts I have seen in any forum about any topic. Nice....very nice!
"Personally I'd say it was no good marketing. If anything it was a blatant reminder of that we basically can't rely on downloadable games AT all.
It's not different from buying the disc - only much more expensive and you can't trade or sell your games anymore. "

While I don't approve of this marking stunt, thats just plainly not true. Its way different from buying a disk.

Of the 300 or so games you find here most wouldn't even be sold in shops anymore. The shelve-space is far too valuable and most stores prefer to push the latest stuff.
Aside from Diablo2, which will be sold forever, not many other old games stay on the shelfs.
With download distribution, you get unlimited space, and thus no gem has to be lost to the whimms of retailers.

Secondly, while its true you can't relay on most Download Distribution forms, thats only because of DRM.
GOG is DRM free. You can download your games and burn them to disk, back them up however you like. If the site went down, you don't lose your collection.
In that way its fundamentally quite different to stuff other players offer.

Lastly, when you spend your $5-10 some of it will go back to the publisher. While you might pay the same for a second hand game NOTHING of that money goes to the publisher.
Surely its better for the cash your spending to go back to those making the games?
And surely even token amounts of money show demand for the types of games your buying, and thus influence publisher investment in the future?
Somehow my reply got munched up, so...

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Cardian: If they close down sometime in the future (maybe even without previous notice because of legal reasons that keep them from notifying us), you can be happy that they pulled this stunt, because if you learned something from tthis you'll have backups now. And that is the difference between GOG and other digital distributors: when the others go down (maybe without previous notice due to legal reasons) your games are gone completely. Seriously, dudes, if you feel betrayed, this may not be the right distribution service for you. They tried to open your eyes....
Well said. I don't know whether this was really one of the intentions behind the stunt or not, but that's not the issue. I completely understand that people can get upset about it if they wanted to download a game they paid, but didn't yet download/back up, during the downtime. The prospect of just having spent money on something you won't get is scary. But really there are only two possible outcomes: one, the closing was for real, which in this case it wasn't. In such a case, even if GOG.com was not legally allowed to let you download your purchase for whatever reasons, you would certainly get a refund for the product you purchased but won't receive. Poland is not a third-world country, and there are laws to protect customers in this kind of eventuality.

The other possibility is that it was not for real, or definite. Which means that access to your games will be restored, and that's what happened. GOG.com goes through significant efforts to be able to offer you these games in an unencumbered format that lets you download them to actually own them. You can only lose them if you delete the download and mess up your backups—just the same as you can lose or damage a physical media, upon which you will have no possibility whatsoever to get back your copy without buying a new one. GOG.com makes publishers lose their fear of DRM-free publishing, and makes them trust you enough to give you an actual, unrestricted copy of their software. The unlimited re-downloads and support they provide on top of that are not to be taken for granted either (most other DRM-free media download stores give you something like 3 downloads over the course of 5 days, then you have to repurchase).

Now we had a short downtime that might have been handled a bit better and more competently by the community managers, they possibly just were wrong in their assumptions on how people would react. Apart from possibly a little scare, all is back to normal. I think the people who are sniveling about never purchasing from GOG.com again, not recommending it to their friends any more, deleting their accounts, and so on, are either dishonest and simply want to repay GOG.com in kind—you startle me, I startle you—or they are pitifully quick to forget about the amount of dedication and trust that only GOG.com is ready to give them, to the point that if the site actually had been closed, the actual damage to the customers would be minimal to nil—in contrast to just about any other store.
Just my 2c, but this stunt has seriously put me off using GoG ever again. And for what? What new features are here? I honestly see nothing new from the last time I logged into the site, apart from some visual differences, and couldn't point them out specifically if asked.

Enjoy the traffic your little event has garnered, I'll not be using this service again.
It surprises me how little people in this community get business.

Well done Gog. Laugh at them. They deserve it.
Ciekawe, która agencja interaktywna zrobiła Wam tę stronkę?? K2, OS3, czy może Artegence...., a może ktoś kompletnie inny???