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We know our little game with closing down the site made some of you angry. Once again we'd like to apologize to everyone who felt deceived by us closing down GOG.com without any warning and without giving you access to your games. We apologize for that from the bottom of our hearts, it was done with the best of intentions and hopefully we can make it up to you!
That being said we'd like to introduce to you the brand new GOG.com. After two years we're finally leaving the beta stage and moving forward to provide you even better service with your favorite PC classics. Leaving beta means lots of changes to the site itself, as well. A sleek new design makes it even easier to browse through the huge catalog, share one's passion for classic games via popular social media, get to know more about the classic games available and recommend favorite titles to other gamers. Among other changes, the team has introduced GOGmixes, which are, in short, user-created lists of games around one theme. Learn more about all the new features on GOG.com overview page.
But that's not all. What anniversary would it be without some neat presents? We're celebrating the second anniversary with one of the biggest announcements ever for fans of classic PC games - we're reviving Baldur’s Gate and other classic Hasbro-Licensed PC games which will be unveiled gradually in the coming weeks!
Post edited September 23, 2010 by Neville
I'm happy you (and me) are still here. I don't appreciate very much the joke, but we are still here.
Personally I'd say it was no good marketing. If anything it was a blatant reminder of that we basically can't rely on downloadable games AT all.
It's not different from buying the disc - only much more expensive and you can't trade or sell your games anymore.

It is not necessary to pull of such a stunt and your message was worthless. Why? Well, because you never said you'd re-open GoG. You only said you'd be doing something different from now on. That could mean you will go and sell cars from today or start your own little farm.

Fact is GoG is not poor. The prices are... fair at best. If not way overpriced. And it sure has it's followers.

So in the end that publicity was, to me, worthless and you could've done way better without it. I will not recommend GoG anymore and I will have to see if I can really bring myself to ever buy from you again. Especially since I always made my payments by credit card.

Too bad that marketing is mostly about being a total asshole.



Oh and one more thing. GoG still looks the same to me. The few features that changed are laughable at best. In fact, if you look at a screenshot comparison you wouldn't even believe that the site changed at all. So stop pretending that it's not a beta anymore and that it was necessary to re-launch. Everyone in the business would just laugh at you since what you did is NOT a relaunch, just a very bad marketing stunt.
To be honest, if that means you'll stop to improve the site even further now that's one more reason to actually forget about GoG. A website is ALWAYS beta. Or should be.

Regards
-double-
Post edited September 24, 2010 by MCZ
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smerles: Sorry but this is bullshit. Not a big deal doing the "overhaul" (i.e. setting up a new frontend) on a new / different server and than switch with a minimal or even no downtime at all. Happens all the time in other companies.
False. I've run several large deploys to websites that are far more complex than this one. In all cases the total downtime has been ~5 minutes, or the time it takes for the application server to restart.

You don't need large periods of downtime to do an update in 2010. If you do, you're doing it wrong.
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Shadin: Fuck you guys,[...] I love you.
Exactly how I'm feeling. Pissed off but laughing at the same time
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GOG.com: We know our little game with closing down the site made some of you angry. Once again we'd like to apologize to everyone who felt deceived by us closing down GOG.com without any warning and without giving you access to your games. We apologize for that from the bottom of our hearts, it was done with the best of intentions and hopefully we can make it up to you!
That being said we'd like to introduce to you the brand new GOG.com. After two years we're finally leaving the beta stage and moving forward to provide you even better service with your favorite PC classics. Leaving beta means lots of changes to the site itself, as well. A sleek new design makes it even easier to browse through the huge catalog, share one's passion for classic games via popular social media, get to know more about the classic games available and recommend favorite titles to other gamers. Among other changes, the team has introduced GOGmixes, which are, in short, user-created lists of games around one theme. Learn more about all the new features on GOG.com overview page.
But that's not all. What anniversary would it be without some neat presents? We're celebrating the second anniversary with one of the biggest announcements ever for fans of classic PC games - we're reviving Baldur’s Gate and other classic Hasbro-Licensed PC games which will be unveiled gradually in the coming weeks!
I love GOG I love good game Thank you!
I love the improvements to the site. Keep up the good work!
I'm fed up with all that, because basically, it's turning into a "you didn't understand the joke, shut and just buy you moron!" type of argumentation from people complaining that some people complain about the stunt.

Typically internet. No debate possible, the law is "whoever shout the louder wins". i'm too old to play that kind of game. GOG's stunt was lame, it seriously dented the respect I had for them and more important, the "classy community" I cherished because even in heated debates people were always polite, that community is no more. In 3 single days.

There are still lots of classy members, but the community is no more.
Please don't do that again. You did scare me as I like your site for the good ole games!
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Vestin: I actually read an article on their own gram.pl site, referring to the stunt as "retarded" 0_o. I mean - come ON - they should at least cut THEMSELVES a little slack...
Gram.pl doesn't belong to CD Projekt anymore.
Some of you people must be really weird. Talking about friendship on a business site that allows you to pay for a game and download it - or not.

As a matter of fact the new GoG doesn't look any different from the old one. They only added some laughable features that change nothing at all.

Regarding that "downtime". What some of you might not understand is the shady act behind all that. For example that conference and banking stuff going on in the backgound. Yeah right, let the banks and investors know about all and leave the people who actually pay your asses in the dust! Great stuff, if you're an asshole.

The other point is that the message didn't even tell that it is only a downtime. It basically said GoG needs to change and things can't go on like they did - well, surprise - things obviously DO go on as they were. Nothing_has_changed.
But on the other hand side, from that message, it was perfectly valid to assume GoG is done for. In fact it is done for because what you guys did is unexcusable. Do you see Steam going down and pulling pranks like that for every little feature they add? No.

Your message basically left us with the impression you stop your game business and start a farm or go and sell cars from now on. That's the point. Yes, you're not native english speakers - same with me - but hell, a business shouldn't let a 3 year old handle such posts and events. It's highly unprofessional and it wasn't a good viral campaign either.

I will not recommend GoG to anyone anymore ever. And it's highly questionable if I ever buy from you again.
Since, and that's obviously a fact, your store is just way more expensive than buying a disc. On top of it I can put the disc wherever or just save it on my own computer - which is something I have to do with all my GoG downloads now aswell it appears.

Regards
Bullshit. Whether it was an attempt at a 'joke' or not, they still actively chose to have a ton of downtime, ruining my attempt to point friends to the site. I don't believe for a moment that moving from beta needed that much time offline, and even then it was planned and thus something about which GOG could easily have notified the users, all without doing something so unfathomably silly as pretend to shut down.

I 'suppose' my opinion is not beyond reversal, though for now I am a detractor. That is, advising friends not to use GOG due to mis-management.
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Post edited September 27, 2010 by sean_skroht
The only thing they did bad with the stunt was the time. The idea was good, but it was too long. I suppose this was to let all the users be aware of that. This is what I would have done:

1. Put the site down.
2. Send an email to all users explaining the same that we saw on the provisional site.
3. Five or six hours later (but no more than 12 hours) relaunch the site with new features.

People would be happy for the return and the news, and GOG would have got that only by sending an email to accelerate the effect. Four days have been too much. Anyway, I keep thinking that it was not a bad idea.
For all you whiners out there:
Step away from your PC, walk out the front door and get some sunlight.

I'm glad GOG.com did what they did, because it increases their market awareness. Generating controversy has always been an effective advertising tool. People love controversy, and the talk generated by such controversy spreads faster than light. There will always be negative aspects to such methods of advertising, but these are usually outweighed by the positive outcomes generated as new potential customers visit the website out of "curiosity". When they see the quality of products on offer, this increases sales, and then they in turn pass on what they have seen to others.

Those vocal blowhards who say they'll never be back, are full of hot air. They'll quickly forget all about their "mistreatment" as new quality games are released.

I wish GOG.com all the best, and hope they continue to grow to become the premier site for classic gaming.