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General discussion (archive)Very disappointed with gog support :((17 posts)(17 posts)
(17 posts)
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Posted March 29, 2014
Very disappointed with gog support :(

I've been trying to purchase Age of Wonders 3 but their system has me misplaced geographically. Cnsequently, I'm being charged Euros instead or Roubles and there's a big difference.,

Over 4 days I've sent 3 emails, with additional information as requested by their auto-replies. Sent two PMs to one of their team - as requested - and nothing.

Really frustrating experience :(
Posted March 29, 2014
I dont know if it effects it but are you using a method that makes the system think you are in Euro zone such as a VPN?

Just setting you location as russia in the settings wont effect the pricing i dont think.

This is pure guesswork i am by no means an expert on "teh interwebz"

Edit: Also not that GOG is still pretty small and it is the weekend, I cant imagine sending multiple tickets will speed it up, all it does is add to the pile, I believe that tickets are worked on in the order they are received.
Post edited March 29, 2014 by reaver894
Posted March 29, 2014
Do note it is weekend, and they have to get some alone time too.
Posted March 29, 2014
Yes, if only we could all be charged $2 while everyone else pays $50-$60-$70. Sad times indeed.
Posted March 29, 2014
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reaver894: I dont know if it effects it but are you using a method that makes the system think you are in Euro zone such as a VPN?

Just setting you location as russia in the settings wont effect the pricing i dont think.

This is pure guesswork i am by no means an expert on "teh interwebz"

Edit: Also not that GOG is still pretty small and it is the weekend, I cant imagine sending multiple tickets will speed it up, all it does is add to the pile, I believe that tickets are worked on in the order they are received.
No VPN just a straight connection. Seems it's a problem with gog as Steam detects my location correctly.
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lugum: Do note it is weekend, and they have to get some alone time too.
Of course, but the first email was sent on Thursday.
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MaximumBunny: Yes, if only we could all be charged $2 while everyone else pays $50-$60-$70. Sad times indeed.
Indeed. I also wish I had the same kind of disposable income as my Western counterparts.
Post edited March 29, 2014 by Khasper
Posted March 29, 2014
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reaver894: I dont know if it effects it but are you using a method that makes the system think you are in Euro zone such as a VPN?

Just setting you location as russia in the settings wont effect the pricing i dont think.

This is pure guesswork i am by no means an expert on "teh interwebz"

Edit: Also not that GOG is still pretty small and it is the weekend, I cant imagine sending multiple tickets will speed it up, all it does is add to the pile, I believe that tickets are worked on in the order they are received.
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Khasper: No VPN just a straight connection. Seems it's a problem with gog as Steam detects my location correctly.
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lugum: Do note it is weekend, and they have to get some alone time too.
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Khasper: Of course, but the first email was sent on Thursday.
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MaximumBunny: Yes, if only we could all be charged $2 while everyone else pays $50-$60-$70. Sad times indeed.
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Khasper: Indeed. I also wish I had the same kind of disposable income as my Western counterparts.
I understand, but usually GOG support is very good, might just been a fluke somewhere, and thursday is just 4 days.
Give it a few more days.
Post edited March 29, 2014 by lugum
Posted March 29, 2014
Not sure if the thread title is the best way of addressing it....just my opinion.

However, I've contacted GOG support on a few occassions and they've always responded within a few days - so try be patient and if they don't respond by Monday morning.....well, I'd frankly be surprised.

Also, if the delay prevents you receiving a discount, then just mention it and my gut feeling says that they'll honour it.
Posted March 29, 2014
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pigdog: Not sure if the thread title is the best way of addressing it....just my opinion.

However, I've contacted GOG support on a few occassions and they've always responded within a few days - so try be patient and if they don't respond by Monday morning.....well, I'd frankly be surprised.

Also, if the delay prevents you receiving a discount, then just mention it and my gut feeling says that they'll honour it.
Perhaps a thread wasn't the best way. However, checking my email, the first auto-reply was actually received on the 25th, not Thursday as I mentioned above. The 31st is the game release date, so we'll see if anything happens between now and then.
Posted March 30, 2014
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MaximumBunny: Yes, if only we could all be charged $2 while everyone else pays $50-$60-$70. Sad times indeed.
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Khasper: Indeed. I also wish I had the same kind of disposable income as my Western counterparts.
Yeah, I wish I had the same disposable income as those in the US apparently have. But instead of getting charged a lot cheaper, we usually pay twice what those in the US are charged if not more!

But to answer your (implied) question, GOG doesn't do RU pricing (yet) as far as I know. I'm pretty sure they said additional currencies such as that one would be coming later this year. So if you want the cheaper price now, you'll probably have to buy on Steam.
Posted March 30, 2014
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Khasper: Indeed. I also wish I had the same kind of disposable income as my Western counterparts.
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bansama: Yeah, I wish I had the same disposable income as those in the US apparently have. But instead of getting charged a lot cheaper, we usually pay twice what those in the US are charged if not more!

But to answer your (implied) question, GOG doesn't do RU pricing (yet) as far as I know. I'm pretty sure they said additional currencies such as that one would be coming later this year. So if you want the cheaper price now, you'll probably have to buy on Steam.
According to Post your regional price for AoW3 they do have Russian currency support - http://i.imgur.com/Nk6D2wm.png%5B/img - Whereas I get - http://i.imgur.com/Gm7tobY.png
Post edited March 30, 2014 by Khasper
Posted March 30, 2014
Under any other circumstances, I wouldn't recommend it, but Hola Unblocker works with GOG. You can set yourself to RU on that and the price displays 599 RUB.
Posted March 30, 2014
Have you actually put the item in your cart and made it to the stage where you pay for it? The correct price may appear if you do. GOG's site is glitchy...
Post edited March 30, 2014 by JohnnyDollar
Posted March 30, 2014
Sorry to hear that, they usually answer in 24 hours if they recieved it on sunday-thursday, but you said 4 days, still I'd give them 2 more days before doing something as drastic, such as a charge back.
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Khasper: I've been trying to purchase Age of Wonders 3 but their system has me misplaced geographically. Cnsequently, I'm being charged Euros instead or Roubles and there's a big difference.,
This sort of thing happens when companies are lazy and use bad scripts to automate processes. Many false positives.

edit: bad link, ill get correct one
Post edited March 30, 2014 by gbaz69
Posted March 30, 2014
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gbaz69: This sort of thing happens when companies are lazy and use bad scripts to automate processes. Many false positives.
GOG f**ked up on that, it appears?
Posted March 30, 2014
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gbaz69: This sort of thing happens when companies are lazy and use bad scripts to automate processes. Many false positives.
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tfishell: GOG f**ked up on that, it appears?
Fixed the link :D
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General discussion (archive)Very disappointed with gog support :((17 posts)(17 posts)
(17 posts)