Their offices are in Poland, they (claim to) operate under Californian law, and for tax purposes they're in Cyprus.

http://www.gog.com/forum/general/gog_is_located_in_cypress/post7

Hello, Dowlphin, and welcome to the GOG forums!
I'm sure you will enjoy your stay, and I hope to see you around here often! :)
About Valve... I'm compeltely with you on this one. Well spoken! I don't use Steam that much, but I had my issues with the customer support as well. Moreover, the Steam community is crap! Don't get me wrong, there are plenty of good folks there... only, they are definitely not the majority.

Virtue. If you have a business that acts based on certain virtues and values, then their products will reflect this; carry those virtues, and propagate them to a degree.
This also works in the other direction. Take Blizzard for example: With all the experience I had with them, I can say they are acting quite immature, and their product "World of Warcraft" reflects that mindset and attracts players that match it. The rules of that game are designed in a way that propagates Blizzard's immaturity. They cannot design the game in a way that they cannot comprehend/live themselves.

Trying to keep it short, without writing another essay: They trade-blocked my account unexpectedly (if you go by common sense). It happened during the summer sale and I wanted to do some very beneficial deals that in a way concerned real values (being that trading cards are sold for real money). Anyway, I asked support to unlock it, demonstrating to them in several points why it would be absurd to think I'm an account hijacker. I pointed out the urgency, too. Well, after two days of waiting they replied with a standard text that didn't even apply to my inquiry. I responded and asked again to unlock it and after two more days they said 'Sorry that we couldn't help you with this'. So all my sale event trading cards that I got by voting for games and all expired and vanished and other opportunities by then, too. It got unlocked after the sale even was over. They basically ruined the last bit of magic for me regarding their trading card game, and I now consider it a tendentially bad influence anyway, giving me so much frustration and showing me people's selfishness. Good riddance I guess, one more unhealthy attachment severed.

Could you explain what was your issue and what the support did towards resolving it ?

i have used the steam customer support a lot of times the only thing i can say is yes their replies are slow but they have always resolved the issues properly
Did you try to change devices or erase any of the steam files ? if you change devices or location majorly then a cooldown of one week is applied .

Did the client notify you why the trade block was done ? any reasons?

In devils defense, I wonder how many support tickets, like the one above, Valve has daily? Although I do believe that is Valve's fault for allowing all this (off and on the Steam market) trading/buying nonsense going, I wouldn't have changed the key either. Sometimes I wonder if they want to sell games or to be some Wall Street wannabes.

I also read the Steam community forums and they're full of people who blame the support for their own mistakes.

Join the Rebels, forget the Empire !

Welcome to GoG!

Curiously i learned about GoG when i was first using steam, my relationship with Valve didn't last more than a couple months.

Why you ask?

Well i buy a game. I download the game. I put it in a folder on my shared drive, then i try to install and use it on a different computer and it complains and moans and throws a fit.

1) You need Steam actively installed. (grr)
2) Steam must be running (GRRR)
3) The game isn't registered with this computer so it won't Launch (GRRRRRRR!!!)
4) On a game i can actuallyI bypass with... it becomes a 'demo' (FFFUUUU!!!!)

Then there's games that you can't install or play unless it's been registered (Skyrim for example). I just quit and haven't touched it since. The only game i still play is probably Dungeons of Dredmore (as it doesn't give me any DRM issues even though it should)

Well, when I traded the game it wasn't stated that each country comes with its version of the game.

This story fails to tell us what got your account trade-blocked to begin with.

Welcome to you, aquatic strigidae, or feathered delphinoidea.... wait, what are you ?!

I miss old Blizzard. =(

Miss it? There is still a nice D2 community out there.

I've been marathoning Starcraft for the past five days. Able to install and update on pretty much every computer that I have and it always runs great with the CD.

They just don't make awesome stuff like that anymore. Starcraft 2 was one of the big things that pushed me to DRM free, and even with it running with that always online crap, it's just not as good. The cartoony aesthetic? Worked for Warcraft 3, definitely not Starcraft.