We recently discovered that one of our Web sites was exploited to gain unauthorized access to some of our online systems. We instantly took steps to close this off and to begin a thorough investigation with the relevant authorities, internal and external security experts, and to start restoring the integrity of any systems that may have been compromised.

During this process, we learned that data had been illegally accessed from our account database, including user names, email addresses and encrypted passwords. It’s important to note that no personal payment information is stored with Ubisoft, so fortunately all credit/debit card information was safe from this intrusion.

As a result, we are recommending that everyone with a Ubisoft account changes their password. You can do so by clicking the link here.

We would also recommend that you change your password on any other Web site or service where you use the same or a similar password to help ensure the safety of your personal information.

Additional information is available in the form of a Q&A below. An official forum thread has also been created for you to post your questions if you have any here. As well as this our community teams are available to offer support and any additional assistance that you might need.

We sincerely apologize for any inconvenience that this may cause and we would like to thank you for your understanding.