GameRager: Nope....he/she will just say it's a one off case or something then go back to whin...err talking about how unfair support is.
It's like those few that don't like any of the gog sales or keep asking for interplay promos, they're never happy poopy people.
It's good to see some good feedback for GoG support. In my experience, most of the time their supoprt services are excellent.
As someone who has had both very good and very bad service from GoG support I can understand how both Canek and Kvnt feel in their respective posts.
www.GoG.com is a company like any other and I am sure they would acknowledge that their service department is not flawless. I think taking cheap shots at forum members, like Kvnt, who post their frustration at bad service experiences is unhelpful.
It's fantastic that GoG has a very supportive community, I like to consider myself in that group, but at the end of the day GoG is a company that exists to make money and as such it's customers have a right to expect a certain level of customer support. If it's customers feel neglected then it's good that they post that here and air their frustrations so that GoG can rectify these issues before customers choose to abandon their services.
GoG has sort of dug itself into a hole. GoG.com offers such a great product at such a great price that sometimes their support just doesn't match that same level of excellence. Only by picking up on these issues on the forums and through their own support channels can they improve. We shouldn't critisise someone for bringing their problem to light, as a community we should be working with GoG to help them.
That's what I think anyway.
