While browsing reddit, I came across THIS.
Introduction of the article :
Not too long ago, the CTO at Dudley H.'s company had a startling revelation: there should never, ever be a need for technical support. If a client has an issue using one of their products, then the problem is most certainly in the product. Maybe the UI is a little confusing. Maybe it's not documented enough. Maybe the documentation isn't clear enough. Whatever the case, every client issue means that someone — be it the developer, tester, or helpdesk technician — didn't do their job properly and should strive to improve themselves.
Then the article shows the tickets the tech support had to write in order to enhance their products... and it's full of lulz.
I'm now dying of laughter because I'm sure Skreczi, Firek, Tirpitz and the gog support team experienced this! :D

in a perfect world, this is perfectly true
in the real world, it's mostly stupid users

Most epic article of the day. I lol'ed, thanks for the find :D

One GOG tech support person ( who shall remain nameless) told me that if he or she had a dollar for every time he or she had to read an email with the words " Gaem iz brokened! I wantz refund nao!" he or she would would have 5 Ferraris...

Hah, heh, hoh, høh... Tech support unnecessary? I work tech support, and even when something works perfectly, they need help. The computer ineptitude I've seen is staggering. People flailing their arms in desperation when they managed to accidentally grab the corner of a window and resize it into a little square, completely oblivious to what actually happened. People who don't know why they cannot send an email, and starts to check everything they can, before calling me, instead of doing a simple spell check in the address field. All this, and quite a lot of other rather amazing things.
Judging from my experience, tech supporters are no longer needed the day red toasters rain sideways on Venus, while the sun expels liquid nitrogen and donkey femurs.

There are definately some people in my lab who just barely know how to perform the most basic of IT tasks, despite the fact that we have a large amount of database software, as well as many modern machines which require a little bit of what I would term common-sense computer input (i.e. clicking on the right buttons and inputting the right information in the right places. nothing major).
My favourite example though comes from Sierra tech support.
One of the many Sierra games I bought over the years came as several floppy disks, and the install screen would update a little text message after each disk telling a short story.
Basically, someone had called tech support saying they couldn't install a game.
It had turned out (after much patient conversation) that when the message "insert next disk" had appeared on screen, the person had pushed the second disk into the drive, ruining both the disks and the disk drive.

Roy: IT, have you tried turning it off and on again?

WTF is a great site. Ranks right up there with Bash.org for random humor.

It's been a while since I've visited The Daily WTF, thanks for linking to that very amusing article.