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General discussion (archive)Support is broken for me(8 posts)(8 posts)
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This is my favourite topic
Posted April 05, 2012
I have been trying for the last few days to get a cd key for Neverwinter Nights but support has me going in a infinite loop for some reason where I can't get to the form, and a few days before that when I actually got to the form to ask for one. where it said select game it said I have none. I hardly think that 64 game=nogames. any Idea what the problem is?
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Posted April 05, 2012
No no you're doing it wrong.

HEY BLUE GUY, GET YOUR BLUE TEXT IN HERE THIS INSTANT!

That should do it.
Posted April 05, 2012
I'm not sure if I am doing wrong,

http://www.gog.com/en/support/neverwinter_nights_diamond_edition/online_play_in_neverwinter_nights_diamond

if you take a look at this page and it says "please contact us through "link*this contact form*link" and select multiplayer key" when I click the link I get sent to this page

http://www.gog.com/en/support

which I know for a fact that is not where the the link is supposed to send me

it is supposed to send me here

http://www.gog.com/en/support/contact/technical_issues_with_games

^I wrote that by hand

EDIT:when I write that by hand in the adress bar and go to it it sends me back here

http://www.gog.com/en/support
Post edited April 05, 2012 by deshadow52
Posted April 05, 2012
The game title should be "forwarded" to the form based on the game you selected after going to the Support section. If you select Neverwinter Nights, then click "I can't find a solution", the game's title should already be selected in the form.

Could you try again this way? If the problem repeats itself, let me know what kind of browser you are using.

I understand that this method is confusing, but it results from a workaround we had to implement a few days ago. The path for requesting keys through the website will be changed to a more convenient one very, very soon.

I have also asked my colleague to send you the key, outside of the support system.
Posted April 05, 2012
avatar
Firek: The game title should be "forwarded" to the form based on the game you selected after going to the Support section. If you select Neverwinter Nights, then click "I can't find a solution", the game's title should already be selected in the form.

Could you try again this way? If the problem repeats itself, let me know what kind of browser you are using.

I understand that this method is confusing, but it results from a workaround we had to implement a few days ago. The path for requesting keys through the website will be changed to a more convenient one very, very soon.

I have also asked my colleague to send you the key, outside of the support system.
Hey thanks a lot for the help, I will let you know when I get the key. Great to hear you are making a better system for getting keys.
Post edited April 05, 2012 by deshadow52
Posted April 05, 2012
avatar
deshadow52: it is supposed to send me here

http://www.gog.com/en/support/contact/technical_issues_with_games
That's the "workaround" part, I'm afraid. Will be replaced by a permanent, more convenient solution soon.
Posted April 05, 2012
See, works every time :)
Posted April 05, 2012
avatar
Firek: The game title should be "forwarded" to the form based on the game you selected after going to the Support section. If you select Neverwinter Nights, then click "I can't find a solution", the game's title should already be selected in the form.

Could you try again this way? If the problem repeats itself, let me know what kind of browser you are using.

I understand that this method is confusing, but it results from a workaround we had to implement a few days ago. The path for requesting keys through the website will be changed to a more convenient one very, very soon.

I have also asked my colleague to send you the key, outside of the support system.
I got the key in my email. Thanks for the help.
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This is my favourite topic
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General discussion (archive)Support is broken for me(8 posts)(8 posts)
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