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keeveek: It's not that they have to prove that problem is on your side of things and the product is not faulty?
They have already proven it by their "countless testing machines"....

Yeah, good luck going up against those.
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GeneralChaosZ: Goto steam library, highlight the game,right click ,select view Downloadable content.
I know that. But as I've said, I already did this like 5 times. Everytime I want to buy a new DLC for Crusader Kings 2 I have to manually check which ones I already have.

IT DRIVES ME FUCKING MAD.
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SimonG: They have already proven it by their "countless testing machines"....

Yeah, good luck going up against those.
Oh yeah, you're right.

Also, I believe Windows Vista and 7 are not listed as supported OSes on game page...
Post edited December 19, 2012 by keeveek
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SimonG: Actually, when you buy a game on Steam, they are your contracter partner in the sale. Making them responsible for the game to run.
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TheJoe: The sale of a subscription that grants you access to download the game, yes. Remember that Steam doesn't sell games. only the licenses necessary to access them. Anything beyond actually downloading the game is completely extra.

So if something went wrong in the system in regards to your acquisition of that license, or a rogue Valve employee voided the license or somesuch; then and only then would Valve be responsible for the game not working. But if the game simply doesn't work then they're not obliged to care, since they've only sold you a pass that allows you to download it. If you also want to play what you downloaded, then that's extra.

That's not to say that Steam support won't help you in most cases - they're just not obliged to; like Amazon's refunds. Amazon shouldn't refund you in 99% of the cases that they do, but they're nice people. Ultimately Steam is just there to grant you access to the games that your licenses permits you to access. It doesn't really care (but will do sometimes) about anything else.
Besides, if i purchase a boxed copy or a digital copy with or without DRM, the result is identical, i purchase the licence to use the product. Physical media will be mine, content is copyrighted to their original authors. Digital media, i can keep the installer files on my hard drive.. I don't see a difference beside DRM which is trivial in most cases unless for hardened crybabies with a possession obsession over data files that are not their own to begin with. Consumers buying a right to watch/play/use this is it.
Post edited December 19, 2012 by koima57
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keeveek: The current promo is an exception, and it doesn't show that on the main page. But everywhere else, especially in games catalogue list, it's clearly stated that you own a game x.
And GOG doesn't even let you add games to your cart unless you specifically want to make a gift cart. Buying is a lot smoother on GOG than on Steam.
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keeveek: I know that. But as I've said, I already did this like 5 times. Everytime I want to buy a new DLC for Crusader Kings 2 I have to manually check which ones I already have.

IT DRIVES ME FUCKING MAD.
Yeah, that 'feature' of Steam isn't exactly helpful when browsing the store. I decided long ago to list all my games and DLCs in a text file and just pop that open when browsing games/DLCs. Makes it far easier on my head. (I have 2 monitors, so have the text file open on one while browsing on the other).

And is it just me, or does The Joe seem a bit grumpy today?
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keeveek: Oh yeah, you're right.

Also, I believe Windows Vista and 7 are not listed as supported OSes on game page...
That is actually interesting. Can you simply assume that? You can probably argue both ways. With GOG, again doing it better than Steam, it is pretty clear if a game is supported by an OS.

Because "minimum requirement" is very complicated with OS.

I just checked and Steam has also changed this with newer games, dropping the "Minimum" line. But with Jade Empire you can argue both ways.
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Vomiuts: I just bought Jade Empire on Steam for around $4, and it does not work. This problem has been going on for sometime, and Steam has not offered any advice on how to fix or any warning that this game may not work on certain OS.

GOG at least offers some sort of work around on problematic games, which has been helpful
What problem are you having with JE, is it a dll error?
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SimonG: Buying is a lot smoother on GOG than on Steam.
Isn't this ironic, considering which store wishes to store your payment information to make payments go smoother?
What kind of steam are we talking about?
My OS is Win 7 64 bit.

I tried changing admin rights for the config utility, but this results in the error, "Steam not found"

So Steam forces me to use the launcher and the config utility stops working.

Some people seem to be able to get the game running by changing admin rights, environmental variables, running it from the exe.

But I always get the same error messages. I gave up and just uninstalled it.

So I just wasted $4, not the end of the world. But I could have gotten a game on GOG that does work with that same $4.
To OP: If it doesn't work with what I posted earlier you could resort to a fixed .exe as this game is single player and doesn't seem to support achievements so not the end of the world. The one I tried with is released by Vitality but you'll have to find it yourself.
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Vomiuts: My OS is Win 7 64 bit.

I tried changing admin rights for the config utility, but this results in the error, "Steam not found"

So Steam forces me to use the launcher and the config utility stops working.

Some people seem to be able to get the game running by changing admin rights, environmental variables, running it from the exe.

But I always get the same error messages. I gave up and just uninstalled it.

So I just wasted $4, not the end of the world. But I could have gotten a game on GOG that does work with that same $4.
Dude!!! You didn't try everything. Come on, go back and read my post.

Here it is: SOLUTION

Listen, I did this like 2 hours ago. It didn't work for me either by adding admin to all exes. including Steam but after I added the file that I mentioned that bypasses the Configuration file it works!
Post edited December 19, 2012 by Nirth
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keeveek: Also, I believe Windows Vista and 7 are not listed as supported OSes on game page...
You are correct. Only XP is listed. For anything else, all bets are off. As I mentioned though, it runs just fine on Windows 7 in my experience.

I get the impression the OP did not read the system requirements or perhaps notice only XP listed. A good rule of thumb which I suspect is obvious to most of us here is to check the Steam forum in a case where your OS is not specifically listed to see if people report the game runs okay. It also wise to do this anyway just to see if people are reporting any sorts of issues, particularly in numbers.

I wouldn't buy anything on Steam without doing that. If failing to do that is what happened here I think the OP needs to try and learn from the experience and also to seek help in the forum in solving the problem they are having.
Post edited December 19, 2012 by dirtyharry50
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SimonG: Buying is a lot smoother on GOG than on Steam.
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JMich: Isn't this ironic, considering which store wishes to store your payment information to make payments go smoother?
To say even more, unless they changed that, steam wishlist doesn't automatically delete items you already have. It makes your wishlist a huge mess. after some time it's filled with games you already have but forgot to manually delete.
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dirtyharry50: You are correct. Only XP is listed. For anything else, all bets are off. As I mentioned though, it runs just fine on Windows 7 in my experience.
But SimonG said, and I agree with him ( :P ) that Windows XP is listed as a "minimum requirement" , not as a "supported".

So... "you could argue both ways" :P
Post edited December 19, 2012 by keeveek
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Vomiuts: My OS is Win 7 64 bit.

I tried changing admin rights for the config utility, but this results in the error, "Steam not found"

So Steam forces me to use the launcher and the config utility stops working.

Some people seem to be able to get the game running by changing admin rights, environmental variables, running it from the exe.

But I always get the same error messages. I gave up and just uninstalled it.

So I just wasted $4, not the end of the world. But I could have gotten a game on GOG that does work with that same $4.
Avoid the config utility altogether

You can do full config in the game itself. Literally, when you hit play just launch, don't select config tool.

Also with some of the older games if you start the Steam client with right click run as admin (You will get a warning about running Steam as admin but just ignore it) then launch the game and it registers the game dll's correctly for future use. Once you have run it once exit game then exit Steam and just restart as normal (Had to do this with Hitman Blood Money to make it work)
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Vomiuts: My OS is Win 7 64 bit.

I tried changing admin rights for the config utility, but this results in the error, "Steam not found"

So Steam forces me to use the launcher and the config utility stops working.

Some people seem to be able to get the game running by changing admin rights, environmental variables, running it from the exe.

But I always get the same error messages. I gave up and just uninstalled it.

So I just wasted $4, not the end of the world. But I could have gotten a game on GOG that does work with that same $4.
Hmm, I'm in OS X atm so I can't look at the launcher buttons. Does the config utility run from the launcher? I am forgetting because if I ever used it at all, it would been one time when I first began playing. I don't think you actually need it though since you can change resolutions and whatnot within the game's options menu once it is running. I wish I could fire it up now to see it and be sure I am right about that but I think I recall adjusting settings once I was into the game.

I also think I recall (this is bad, it was only two weeks ago!) needing to grant admin rights to the launcher and then all was good.

Are you able to get the game to launch to the opening screen? And if so, can you take a look at the options within the game and change them? If so, you ought to be golden.

It is a good game. I've been having fun with it. It's worth the effort to try and get it working unless you are just burned out at this point on it. Maybe you could revisit it later if so. I can tell you it works on Win 7 just fine for me which says to me it ought to be able to start up for you as well.

If giving the launcher admin rights doesn't work, I would suggest giving admin rights to the game's executable file as well.