Posted March 27, 2012
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I would ask the question also in the Steam forums of that game, because everyhting is automated on Steam, so an error that affected you should have also affected others.
Are you sure that the error wasn't on your side. As in "was your sale close to the deadline ending the sale" or "did your CC company and any oversea charge" and finally, what was your local price ) 9.99€ are around 13,5$ however, so it shouldn't be regional pricing. If you are sure that on your side was everything kosher, keep nagging them. Your "prove of purchase" e-mail has a timestamp, if that shows a time when the game was on sale they can't really do much.
Edit: Check what the price was for your region. The one you actually are in. Steam doesn't care where you are from when you buy games, only where you are while buying. (Unless you are a member of the US armed forces, than you can get a "fix"on your account wherever you are.)
![avatar](/upload/avatars/2011/09/0e734fa178aad9d2a2a6ff9697bc2bba1157aeda_t.jpg)
Anyway, you need to learn about "distance selling" laws in US and/or the country you're in. It's quite easy to get a refund from Steam here in UK: http://i.imgur.com/LUbIB.png
Post edited March 27, 2012 by abolat