Pheace: Again. This product is working.
You seem to be unable to comprehend basic English. Welcome to the ignore list kid.
It clearly states in the OP, " games that simply refuse to play on my setup. Wasted 20 bucks on SimCity 4 only to find out that it's simply not compatible. "
Not to mention that not everyone can run SimCity 4 flawlessly.
If the product doesn't work for someone, then you are selling a faulty product to someone and taking away their money without giving them anything of value. How is it relevant that the product works on other's computers? If the product doesn't work for even 1 user, then taking that 1 user's money and giving them nothing in return is stealing, and would be considered fraud if the goods were not digital.
You really need to realize that your wallet is an extension of your supported business philosophy. If you support Steam refusing the OP a refund despite the game not running, then you support bad business practices.
If Steam gladly gave him a refund because the game didn't work, I would gladly praise Steam. Unfortunately, they don't care. As long as they remain a very powerful, massive business: they never will.
Also please remember that Steam doesn't care about you either. The moment YOU have a conflict with their policy, you will become a bad guy; the epitome of what you blame others for. It'll happen eventually, when they sell a faulty product or a scam. Heck, imagine if you were someone who bought WAR Z after they edited the description. Any serious business with even a fraction of integrity wouldn't sell WAR Z as product, let alone on the front page.
Also to state that "the problem is not with the game" is simply odd.
If his computer does not run the game, then the problem is with the compatibility between the computer and the game.
If the game was fixed, it would become compatible with his system. This happens with all video games as they improve them with patches.
If his system was changed, it would become compatible with the game.
To say that the problem is with his system and not the game, is to simply pick a biased side. It is irrational to see this problem as exclusively his. Only someone who mindlessly defends a game company or game vendor over consumers would say that "there is no problem with the game. the problem is with his system."
The problem is with the combination of his system and that specific game. There is not a problem with one without the other.