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General discussion (archive)Q: Is GOG's support system offline?(28 posts)solved(28 posts)solved
(28 posts)solved
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Posted August 04, 2010
Since it takes GOG about two weeks (and counting) to respond to my support request and there is no other option to reach them (anyone have their email address?) I am seriously wondering if the support system still works. Does anyone else have similar problems? Can someone from GOG's staff comment?
This question / problem has been solved by soulgrindrimage
Posted August 05, 2010
Hmm, well i've sent my problem with King's Bounty on July the 3rd with e follow up on the 8th and still didn't get a response.
Should i ask again?;/
Posted August 05, 2010
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Arteveld: Hmm, well i've sent my problem with King's Bounty on July the 3rd with e follow up on the 8th and still didn't get a response.
Should i ask again?;/

If the support system is buggy then try to ask by other means. I think they are somewhat active on Twitter.
Posted August 05, 2010
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OmegaX: If the support system is buggy then try to ask by other means. I think they are somewhat active on Twitter.

What if i don't twit, nor do i use FB.
Any alternative, and more traditional methods?:)
It's not a big bug, just a display glitch, that i know wasn't in the boxed version i've played when the game was released. So it's not like i need the problem solved here and now.:]
Posted August 15, 2010
Still no response...
Posted August 15, 2010
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chupacabra: Still no response...

me too, i never received reply to my technical questions....
Posted August 15, 2010
Add me to the list. :(
Posted August 15, 2010
You could try finding a post by one of the gog team (in blue) and replying to that - so it'll show up on their radar.
I fear they have all been massacred.
again.
Posted August 16, 2010
I recently had an issue that required the use of Support that took a week to resolve, but there was constant activity during that week. So, no, I haven't had this problem. Are you certain you placed your request for support in the proper category?
Posted August 16, 2010
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predcon: Are you certain you placed your request for support in the proper category?

If you work in support and a customer has made a ticket in the wrong category, you either move it to the right category, or you ask the customer to make a new ticket in the right category. You do NOT go "Pfft, wrong category, sucker!" and ignore it. Not if you want to keep your job and/or stay in business. So I don't think that is an issue in this case.
Posted August 16, 2010
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predcon: Are you certain you placed your request for support in the proper category?
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Wishbone: If you work in support and a customer has made a ticket in the wrong category, you either move it to the right category, or you ask the customer to make a new ticket in the right category. You do NOT go "Pfft, wrong category, sucker!" and ignore it. Not if you want to keep your job and/or stay in business. So I don't think that is an issue in this case.

That's not what I meant. I'm talking about buck-passing.
Posted August 17, 2010
Hurrah! I just received a response from GOG's support team, so they are still alive!
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soulgrindr: You could try finding a post by one of the gog team (in blue) and replying to that - so it'll show up on their radar.

Think that one did the trick, thanks!
Post edited August 17, 2010 by chupacabra
Posted August 17, 2010
TECHNICAL SUPPORT STAFF ALIVE!!!
TODAY FINALLY I RECEIVED FOR THE FIRST TIME REPLIES TO 3/4 OF MY OPEN ISSUES.
Posted August 17, 2010
Did You guys molest them recently? [for the answers ofc]
I still didn't get any reply on my KB:TL damage display bug. ;)
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General discussion (archive)Q: Is GOG's support system offline?(28 posts)solved(28 posts)solved
(28 posts)solved