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General discussion (archive)Paypal ate my monies... and didn't receive my GOGs(18 posts)(18 posts)
(18 posts)
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Posted October 18, 2012
Don't get me wrong, I'm not mad or anything. I just expected some kind of response from GOG.
I filled support form few days ago and sent email day after.
Happened first time, don't know what else to do.
I'm hoping for some bluetext response.

Thanks.
Posted October 18, 2012
GOG support can sometimes take some prompting. Perhaps send them another message. What information did you provide (don't post the actual info of course). I expect they could very quickly resolve the situation if you give them the paypal transaction ids and other information provided in your receipts.
Posted October 18, 2012
Thanks for response wpegg.
Yeah, I sent them paypal details and order info. I guess I will need to send another message.
It is the first time I had to use support so I hope it will be resolved eventually.
Posted October 18, 2012
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zambrey: Thanks for response wpegg. Yeah, I sent them paypal details and order info. I guess I will need to send another message. It is the first time I had to use support so I hope it will be resolved eventually.
It will be, they are a little sluggish at times, but they will resolve it. Keep this thread updated so that we know how you're getting on.
Posted October 18, 2012
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wpegg: It will be, they are a little sluggish at times, but they will resolve it. Keep this thread updated so that we know how you're getting on.
Sure, I will. Thanks again.
Posted October 18, 2012
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zambrey: Don't get me wrong, I'm not mad or anything. I just expected some kind of response from GOG. I filled support form few days ago and sent email day after. Happened first time, don't know what else to do. I'm hoping for some bluetext response. Thanks.
I just fixed the order, sorry about that. It's an intermittent network-related issue that we will resolve as soon as possible.

I couldn't find any support tickets under your account, though. Did you get a confirmation e-mail with a ticket number? If so, send it to me via PM, if possible.
Post edited October 18, 2012 by Firek
Posted October 18, 2012
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zambrey: Don't get me wrong, I'm not mad or anything. I just expected some kind of response from GOG. I filled support form few days ago and sent email day after. Happened first time, don't know what else to do. I'm hoping for some bluetext response. Thanks.
Not too worry, they are *usually* pretty quick in responding and taking care of issues (in my experience anyway). I'm guessing all the hub-bub leading up to their big webcast/announcements/promos ect. today, may be part of the reason they are a little slower to respond than normal. I'm sure you'll hear something soon

Ahhhh Ninja'd by Firek! See? ;)
Post edited October 18, 2012 by Zoltan999
Posted October 18, 2012
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Firek: I just fixed the order, sorry about that. It's an intermittent network-related issue that we will resolve as soon as possible. I couldn't find any support tickets under your account, though. Did you get a confirmation e-mail with a ticket number? If so, send it to me via PM, if possible.
Wow, thanks. It's fine now. Unfortunaltely I didn't receive any confirmation email from you.
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Zoltan999: I'm sure you'll hear something soon
Ahhhh Ninja'd by Firek! See? ;)
Yeah, that's why I posted a message here :)
Post edited October 18, 2012 by zambrey
Posted October 18, 2012
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wpegg: GOG support can sometimes take some prompting. Perhaps send them another message. What information did you provide (don't post the actual info of course). I expect they could very quickly resolve the situation if you give them the paypal transaction ids and other information provided in your receipts.
Just a point but most support ticket systems I know of don't get faster if you send more requests. In fact most get slower as each separate ticket is a separate issue that has to be resolved on its own - so each time you put another one in it goes to the back of the line and slows the whole process down.
Posted October 18, 2012
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Firek: I just fixed the order, sorry about that. It's an intermittent network-related issue that we will resolve as soon as possible. I couldn't find any support tickets under your account, though. Did you get a confirmation e-mail with a ticket number? If so, send it to me via PM, if possible.
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zambrey: Wow, thanks. It's fine now. Unfortunaltely I didn't receive any confirmation email from you.
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Zoltan999: I'm sure you'll hear something soon Ahhhh Ninja'd by Firek! See? ;)
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zambrey: Yeah, that's why I posted a message here :)
Cool Dude, glad you got it all sorted out :)
Posted October 18, 2012
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overread: Just a point but most support ticket systems I know of don't get faster if you send more requests. In fact most get slower as each separate ticket is a separate issue that has to be resolved on its own - so each time you put another one in it goes to the back of the line and slows the whole process down.
That's true. But I didn't receive any confirmation so I guessed that my messages were eaten by some gremlins that we know that are there.
Posted October 18, 2012
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zambrey: Wow, thanks. It's fine now. Unfortunaltely I didn't receive any confirmation email from you.
If our backend works as it should, I just resent it. Let me know if you got it.
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zambrey: That's true. But I didn't receive any confirmation so I guessed that my messages were eaten by some gremlins that we know that are there.
Hrm, please try to create a new ticket now and PM me. I will check if we got it, in case there's some glitch we don't know about.
Post edited October 18, 2012 by Firek
Posted October 18, 2012
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zambrey: Wow, thanks. It's fine now. Unfortunaltely I didn't receive any confirmation email from you.
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Firek: If our backend works as it should, I just resent it. Let me know if you got it.
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zambrey: That's true. But I didn't receive any confirmation so I guessed that my messages were eaten by some gremlins that we know that are there.
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Firek: Hrm, please try to create a new ticket now and PM me. I will check if we got it, in case there's some glitch we don't know about.
I've just received order confirmation. I appreciate your help. It's damn late around here.
Do you still want me to send another ticket?
Posted October 18, 2012
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zambrey: I've just received order confirmation. I appreciate your help. It's damn late around here. Do you still want me to send another ticket?
Yes, please. Just to be on the safe side.
Posted October 18, 2012
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zambrey: I've just received order confirmation. I appreciate your help. It's damn late around here. Do you still want me to send another ticket?
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Firek: Yes, please. Just to be on the safe side.
Message sent.

As I said, it was the first time I had to use support so I didn't know I was supposed to receive a confirmation email. That's why I was a little concerned.
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Community
General discussion (archive)Paypal ate my monies... and didn't receive my GOGs(18 posts)(18 posts)
(18 posts)