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General discussion (archive)Missing email recepits(23 posts)(23 posts)
(23 posts)
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This is my favourite topic
Posted May 23, 2014
Are you still receiving email receipts for redeemed codes? (not normal orders)
They stopped arriving months ago and they don't seem to be just blocked by some spam filter.
I'm contacting support, but I need other "testimonies" about this O_o
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted May 23, 2014
You should still received them, last time I redeem a code I got an email about it.
Posted May 23, 2014
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phaolo: Are you still receiving email receipts for redeemed codes? (not normal orders)
They stopped arriving months ago and they don't seem to be just blocked by some spam filter.
I'm contacting support, but I need other "testimonies" about this O_o
happened once with a game which originaly was bought by some else for a trade ; but in this case it was because he just gave me the code to redeem (gift to himself ,to avoid i give him my e-mail)-> so he got the receipt not i. But still it wasn't normal....

others game i redeemed (gog keys from bundles) i got a receipt.

so , if you didn't get any receipt contact the support , they should be able to help you like they did in the first case i mentioned.
Post edited May 23, 2014 by DyNaer
Posted May 23, 2014
So, it seems I'm the only one with this problem.. how strange.
I've contacted the support again.
+1 to both for now, thanks.
Post edited May 23, 2014 by phaolo
Posted May 23, 2014
No, you are not the only one with this problem. I also didn't receive a receipt for a recently claimed gift code and wrote to support about it. The support staff (being awesome as always) resent the receipt within less than 2 hours. Writing to support is the way to go.
Posted May 23, 2014
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Geralt_of_Rivia: No, you are not the only one with this problem. I also didn't receive a receipt for a recently claimed gift code and wrote to support about it. The support staff (being awesome as always) resent the receipt within less than 2 hours. Writing to support is the way to go.
The problem is that I've received none, after a point.
The support manually sent me everything again, but the issue is still there.
They say that their system is working fine and I don't see any block here, so wtf did those receipts go?

P.s: hey we have the exact same rep XD
Post edited May 23, 2014 by phaolo
Posted May 23, 2014
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Geralt_of_Rivia: No, you are not the only one with this problem. I also didn't receive a receipt for a recently claimed gift code and wrote to support about it. The support staff (being awesome as always) resent the receipt within less than 2 hours. Writing to support is the way to go.
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phaolo: The problem is that I've received none, after a point.
The support manually sent me everything again, but the issue is still there.
They say that their system is working fine and I don't see any block here, so wtf did those receipts go?
It looks like you are right. I tried searching for receipts for older gifts I have received and found I was missing some more. There definitely seems to be something wrong on GOG's side. Also, the two of us aren't the only ones.
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phaolo: P.s: hey we have the exact same rep XD
Well, then mark my answer as solution and I'll have 5 more. ;-)
Posted May 23, 2014
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Geralt_of_Rivia: Also, the two of us aren't the only ones.
Yeah I also did not recieve one for the gift I got a few days ago, but purchasing receipts there.
Posted May 23, 2014
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phaolo: Are you still receiving email receipts for redeemed codes? (not normal orders)
They stopped arriving months ago and they don't seem to be just blocked by some spam filter.
I'm contacting support, but I need other "testimonies" about this O_o
Are you talking about codes you've redeemed yourself or ones that others have redeemed that you gave the game to. I have not received any for ones others have redeemed.
Posted May 23, 2014
We are talking about codes we have redeemed ourselves.
Posted May 23, 2014
Same thing here, looking at my email, the last Redeemed Gift Summary email I recieved was on Feb 23. I still get Purchase Summary emails, but haven't recieved any Redeemed Gift Summaries since then.

Looking at my shelf, the next game I redeemed was on Mar 8, which I did not get an email reciept for. Maybe something happened between Feb 23 and Mar 8?
Post edited May 23, 2014 by JogsterXL
Posted May 23, 2014
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JogsterXL: Same thing here, looking at my email, the last Redeemed Gift Summary email I recieved was on Feb 23. I still get Purchase Summary emails, but haven't recieved any Redeemed Gift Summaries since then.

Looking at my shelf, the next game I redeemed was on Mar 8, which I did not get an email reciept for. Maybe something happened between Feb 23 and Mar 8?
Oh my receipts for redeemed codes started missing exactly around that period! :O
So there is something wrong indeed!
Anyone else?
Post edited May 23, 2014 by phaolo
Posted May 23, 2014
It's happened to me. Give me a minute and I'll see if I can track down what didn't get a receipt.
Codes that did not give a receipt:

Theme Park - May 15
Heretic Kingdomrs - May 10
Nexus: The Jupiter Incident - May 1

First receipt of redeemed: Dracula 4 - April 13

Edit: First redeemed gift certificate email is from Bullfrog pack: June 7, 2013.

All the other codes are things that say
$19.99
- discount $19.99
total: free
for Dracula (code from the give one take one), Carmageddon (reddit gift) and Chainsof Satinav (reddit gift)
Post edited May 23, 2014 by Tallima
Posted May 24, 2014
I pointed the support to this thread, so BUMP for other people.
Posted May 27, 2014
Another BUMP.
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General discussion (archive)Missing email recepits(23 posts)(23 posts)
(23 posts)