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General discussion (archive)Missing content from library (14 posts)(14 posts)
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This is my favourite topic
Posted December 21, 2014
Have sent a ticket to support. In the meantime thought I'd try the account refresh link - link doesn't do much... just times out every time I try to use it. Has the link been changed or got any idea what I can do while waiting for support?

https://secure.gog.com/en/account/refresh/ <--- seems to try to connect to broker.gog.com... but yeah... SFA happens... any ideas?
Posted December 21, 2014
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Bigs: Have sent a ticket to support. In the meantime thought I'd try the account refresh link - link doesn't do much... just times out every time I try to use it. Has the link been changed or got any idea what I can do while waiting for support?

https://secure.gog.com/en/account/refresh/ <--- seems to try to connect to broker.gog.com... but yeah... SFA happens... any ideas?
It indeed doesn't seem to be working. It has occured in the past with me once and it was resolved one day later. I would suggest you try again tomorrow.
Posted December 21, 2014
Well its been down for a little longer than a day thus far... but eh.. I can wait I guess
Posted December 21, 2014
It's still weekend in Europe. Things should become more lively on Monday morning.
Post edited December 21, 2014 by Grargar
Posted December 22, 2014
It is working for me. Have you tried into another browser?

Also, i have heard that Australia have some hard ISP blocking, maybe an encrypted browser could help. Not sure, though.
Posted December 22, 2014
Okay now I'm missing about 300 titles.

...and now they're back.

Hmmmmmm
Post edited December 22, 2014 by tinyE
Posted December 22, 2014
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tinyE: Okay now I'm missing about 300 titles.

...and now they're back.

Hmmmmmm
So, it is GOG server's? Hmmmm. Hopes it stay like a non harm error in their servers and no ones get affected by it.
Posted December 22, 2014
I apologise for posting my own problem in this thread, but since it is related to my library, I figure it is better to post here than to make another thread.

I have a gaping hole in my library due to the removal of The Witcher Adventure Game beta. Now, this isn't some HUGE issue and I can live with it, but is there any way to fix this? I've tried refreshing my account, but it didn't fix anything.
Posted December 22, 2014
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montcer9012: It is working for me. Have you tried into another browser?

Also, i have heard that Australia have some hard ISP blocking, maybe an encrypted browser could help. Not sure, though.
Nothing that should stop GOG customers from using the service as usual though.
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tinyE: Okay now I'm missing about 300 titles.

...and now they're back.

Hmmmmmm
you need to buy the 500+ to complete your collection :P
Post edited December 22, 2014 by Niggles
Posted December 22, 2014
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Niggles: Nothing that should stop GOG customers from using the service as usual though.
Oh, thanks to *insert your desired divinity here* D:

Thanks for making it clear.
Post edited December 22, 2014 by montcer9012
Posted December 22, 2014
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Niggles: Nothing that should stop GOG customers from using the service as usual though.
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montcer9012: Oh, thanks to *insert your desired divinity here* D:

Thanks for making it clear.
My desired Divinity is Divine Divinity. :P
Posted December 22, 2014
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Gandos: I apologise for posting my own problem in this thread, but since it is related to my library, I figure it is better to post here than to make another thread.

I have a gaping hole in my library due to the removal of The Witcher Adventure Game beta. Now, this isn't some HUGE issue and I can live with it, but is there any way to fix this? I've tried refreshing my account, but it didn't fix anything.
cant you move game icons to that place?
Posted December 22, 2014
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Gandos: I apologise for posting my own problem in this thread, but since it is related to my library, I figure it is better to post here than to make another thread.

I have a gaping hole in my library due to the removal of The Witcher Adventure Game beta. Now, this isn't some HUGE issue and I can live with it, but is there any way to fix this? I've tried refreshing my account, but it didn't fix anything.
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lukaszthegreat: cant you move game icons to that place?
I can, but all that does is leave a hole where the game I moved used to be. Granted, I could use that to "make" the hole at the bottom of my library, but it's still going to be there. For some reason, even though the Beta was removed, the library still thinks something is there.

Like I said, it's not a a big deal, I can ignore it. I was just wondering if anyone managed to eliminate the issue.
Posted December 22, 2014
Hey guys, sorry about this problem. I have refreshed the accounts of those of you that reported having this issue, so your list should be complete now.

Our webdevs will check if and what's wrong with the account refresh link, and I would recommend against using it today, just to be on the safe side.
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This is my favourite topic
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General discussion (archive)Missing content from library (14 posts)(14 posts)
(14 posts)