Posted July 17, 2013
To whom it may concern. I have just sent a letter to GOG support asking them about their policy on "abused bundle keys" giveaways hosted on their forum. As I am very much in favour of openness, I am placing the letter here also. I will also post the reply so there will finally be some clarification on GOG's policy in this matter. The letter is as follows:
Greetings
As you may be aware, I have a bit of a pet hate against what I use to call "abused bundle keys".
HB clearly states and asks users to not giveaway parts of their bundles.
"Unfortunately, if you already have a game in the bundle you will not be able to gift the extra games to a friend.
Please consider your bundle a "unit", and not to share copies of the games or Steam keys from it.
If you'd like to give a copy of the games away, we have a system in place that allows you to buy a gift key from www.humblebundle.com so your friends can have access to direct downloads as well as any Steam or other keys we have included."
(http://support.humblebundle.com/customer/portal/articles/243192-if-i-already-have-a-game-s-in-the-bundle-do-i-have-the-ability-to-gift-the-extra-copy-in-the-bundle-)
and
"Can I sell/give away my keys?
Each purchase is intended for use by one individual. Please read our Terms of Service."
(http://support.humblebundle.com/customer/portal/articles/243221-can-i-sell-give-away-my-keys-)
Indie Royale have similar policy:
"Can I share games / bundle / Desura keys if I already own a game in the bundle?
Indie Royale bundles are strictly for personal use only. Sharing Steam keys because you already own a game in the bundle is not allowed. The same applies for Desura keys. If your friend wants a bundle you should gift them or they can purchase it themselves.
The idea behind Indie Royale bundles is to support indie games, we always offer excellent games at a price you cannot beat - so please recognize this and support the developers participating by buying your own bundle."
(http://www.indieroyale.com/faq#nosharing)
This is a DD store which is built on establishing trust with the customer, respecting them and asking for their respect in turn. It therefore saddens me to see givaways such as this: http://www.gog.com/forum/general/to_giveaway_or_not_to_giveaway being allowed on your forum.
I am writing this letter to ask the following questions:
1 - Do you accept this behavior on your forum?
2 - If you do not, what is the accepted way of dealing with this?
Thank you very much for taking the time reading this letter.
Kindest regards
amok
Greetings
As you may be aware, I have a bit of a pet hate against what I use to call "abused bundle keys".
HB clearly states and asks users to not giveaway parts of their bundles.
"Unfortunately, if you already have a game in the bundle you will not be able to gift the extra games to a friend.
Please consider your bundle a "unit", and not to share copies of the games or Steam keys from it.
If you'd like to give a copy of the games away, we have a system in place that allows you to buy a gift key from www.humblebundle.com so your friends can have access to direct downloads as well as any Steam or other keys we have included."
(http://support.humblebundle.com/customer/portal/articles/243192-if-i-already-have-a-game-s-in-the-bundle-do-i-have-the-ability-to-gift-the-extra-copy-in-the-bundle-)
and
"Can I sell/give away my keys?
Each purchase is intended for use by one individual. Please read our Terms of Service."
(http://support.humblebundle.com/customer/portal/articles/243221-can-i-sell-give-away-my-keys-)
Indie Royale have similar policy:
"Can I share games / bundle / Desura keys if I already own a game in the bundle?
Indie Royale bundles are strictly for personal use only. Sharing Steam keys because you already own a game in the bundle is not allowed. The same applies for Desura keys. If your friend wants a bundle you should gift them or they can purchase it themselves.
The idea behind Indie Royale bundles is to support indie games, we always offer excellent games at a price you cannot beat - so please recognize this and support the developers participating by buying your own bundle."
(http://www.indieroyale.com/faq#nosharing)
This is a DD store which is built on establishing trust with the customer, respecting them and asking for their respect in turn. It therefore saddens me to see givaways such as this: http://www.gog.com/forum/general/to_giveaway_or_not_to_giveaway being allowed on your forum.
I am writing this letter to ask the following questions:
1 - Do you accept this behavior on your forum?
2 - If you do not, what is the accepted way of dealing with this?
Thank you very much for taking the time reading this letter.
Kindest regards
amok