I've said it before; GoG, you need to fix the way the catalogue is structured, I'm sick to death of almost purchasing games which I own. Again I almost purchased Age of Wonder 3 Deluxe Ed even though I already own (from pre-order) a copy, all this because the catalogue listing shows I don't own it.

I get the same with other games: e.g. Wasteland 2, I own the Wasteland 2 Digital Deluxe Edition but can still unknowingly purchase the "classical Edition". In fact I own 2 copies of TW2 in my library, I'll upload some pics as proof.

And then there's the "give-a-ways" from these high end purchases. e.g. There's a 66% discount on Guacamelee! Super Turbo Championship Ed gets a 66% discount if one owns the Gold Ed, something I only discovered because some kind soul doing a review on the game mentioned the fact.

The point is that almost every purchase I'm making now I must be triple checked and I simply don't have the time. I know for a fact that this doesn't just effect me, please fix it as people (like myself) no longer feel safe making purchases which means GoG would be haemorrhaging sales.

I tried all sorts of things. The tiles show "owned" when I own a game. If I click on it anyway, it says "owned" on the game page itself. When I put an owned game in my cart and click "Check out", it once again says it's owned. I go to the "rpg" section and there's a ton that say "owned" without even having to click on them. Not being argumentative; just curious.

Same here.

My games are marked "owned" on the store front flash deals, on the games lists, on the game cards, in the shopping card...

Ebany is talking about games with various editions. He got the Deluxe Editions of AoW 3 (edit: okay, he seems to own the non-Deluxe of this one) and Wasteland 2, so the store tells him that he doesn't own AoW 3 and Wasteland 2 (the non-Deluxe Editions). Technically, this is correct, but... Why would you want to buy the same game again, just with less extras?

I can confirm this as I have SotS: The Pit and all DLCs except Juggernaut but SotS: The Pit Gold Edition still isn't shown as owned which doesn't make sense because I have the Gold Edition Upgrade.

The GOG store was clearly geared toward older, complete editions. It has trouble handling DLCs and separate editions.
Maybe the different editions, supplements and DLCs of a game should be housed on the same page, rather than as separate entities? That would make it easier to see what you DO have or not.

Sounds like it. I've actually been quite impressed with the way GoG handles cataloguing what you own, especially in sales where you can claim a discounted games pack and it'll automatically take into account owned games and deduct the price accordingly. Some tweaking may be in order here though.

Same issue with Indie game the movie.
I own the special edition but the normal edition doesn't show as owned.

Yeah I have a Wasteland 2 that isn't listed in the store, so according to the store I don't own Wasteland 2, so I can see the OP's issue.

GoG do a fine job but definitely some tweaking required. It was 2 years ago GoG had to refund me for a heap of "double purchases", this feels very similar.

As seen in the two snapshots I posted at the start of this thread, I have 2 copies of TW2 in my library. Obviously I didn't want to waste a heap of money proving a point so I haven't touched the new games, but obviously the capacity is there to double purchase.

I'm not trying to be a bastard or come off offensive, but I no longer feel safe purchasing games since it takes too much time for me to check everything thrice just to ensure I neither own the game, or have a hidden code locked away in my games library somewhere.

I just want to buy games from the company I love :)

[off topic] btw, I notice that the free games we get in a deal have expiration dates. e.g. Wasteland 2 deluxe gives a free copy of Wasteland 1, which expires 2015.

I made a spreadsheet a couple of years ago listing all the games I own and where I own them to deal with this issue. Now if I see an interesting game and want to check if I own I can just check the spreadsheet. It is also useful for keeping track of how much I am spending on games.

As an amateur web developer, I can tell you a lot of things aren't as easy as you think to implement. Their search algorithm doesn't seem to find certain games, so it's obviously missing some parameters - wildcard? (obscure searches don't seem to work). As for their cart system, that's even harder to "fix", because there are a lot of variables involved (I'm assuming, since you'd probably have to give each version its own set of parameters, ie. price, etc).

Anything they don't fix on the backend shows up for us, and it is rather glaring.

I feel like they could take down some links of the removed games (some now link to dead pages, still on the shelf).

The site design is nice otherwise.

I'm tempted to pull a list of the games i have and write a short greasemonkey script where i dump the list of games and it will cycle through and add a strike-through on games i own.... the list would have to be updated periodically...



edit: and initial tests are useless. The HTML i'd be able to find and modify isn't the same HTML that's being used by the scripting...

Probably be better just to modify the contents in the javascript to include the 'game.isOwned' true value to games related to ones you own... or something...

Understand as I tend to be extremely blunt which comes off (unintentionally) as aggressive :)
So keeping that in mind, let me answer.

First and foremost: if a problem exists then it should be fixed. Unfortunately this problem scales with the size of a persons Game Library.

Second: It's extremely presumptuous to make assumptions about my free time, let alone highlight that having a speck of free time to play games must mean I don't somehow have even more to squander attempting to purchase those games. Forgive any rudeness on my part but the insinuation was neither productive nor required.

That said, what you've mentioned is 1 of the 3 checks I've been doing for quite some time but is extremely time consuming. Here are just a few reasons:
1.) I live in AUS and find the web slow on a good day, an issue as many other Ozzies can tell you.
2.) When sales are happening and the site is getting hammered then speeds are truly abysmal.
3.) The library takes a few minutes to load, it also takes time to search ..... it all takes time.

While this is counter-intuitive to the reasoning behind starting this thread, it's actually where I'm at now. I want to buy the games, especially through the sales as it gives me a chance to buy the games I truly dislike, but I simply can't afford the time.

That might more sense if I also add that in all these years I've only played The Witcher series, Original Sin, and a couple of Indies. I buy from GoG because they're ethical, honest, fair, ........ I could preach all day but basically they're everything I want from a digital distribution centre. I show my support through purchasing purchasing games, even the really crap ones.

I fully understand which is why I've taken the time to respond as accurately as I can. I realise that people who only have a few games in their library probably won't understand the issues I have, so I've done a couple of screenshots of a mock purchase - remember this is an example of just one of the problems.

From start to finish (without checks) it took me a couple of minutes. While this doesn't sound like much, do a few of these transactions with checks and a person can blow 1/2 hour in no time. As one can see, the fact that I own these games only becomes obvious when I bring out my Credit Card.

Some transactions don't even warn me then, as can be seen by my previous screenshots showing I have 2 different copies of TW2 in my Games Library.