The remedy would be damages equal to the price paid for the game, hence the offer of a full refund.

I was thinking that myself, so in essence, GOG is offering to "settle".

I agree about announcements before a game is pulled but frankly, it's cheaper for a consumer to buy a 2TB harddrive to back up everything for those "in case" situations then CDP trying to protect themselves from multiple lawsuits because they screwed up with announcements, perhaps broke a few rules that are seamlessly not too damaging but may have been created in the first place to protect other situations with some parts involved in a similar manner.

And if you can't afford that kind of drive then buy one with less memory and only back up the must-haves.

There have been at least several cases where GOG staff warned to download games that were getting removed from the store "just in case". I guess this is the first actual case where it shows that games can actually be pulled from the shelf and their warnings aren't just for show. Not surprising really as they wouldn't have said it in the first place if the possibility of it actually happening wasn't in the papers somewhere.

Good advice. I already have backups for al my gog games and all the extra contents. Specially after the PR disaster, The rumour that gog was closing down, but they only rebranded and made several changes to the site .

Yeah, usually it's extras that get pulled like that. I don't like that they still haven't posted an official announcement about it being completely pulled.

that shouldn't be the customer's responsibility

Perhaps not but that's why I said "in case" situations. As in when they pull a game or if CDP goes bankrupt. Besides, should is irrelevent here. It's more like a business arrangement. I doubt it says in the license agreement that you pay for situations in case GOG has no control of the games (e.g like the two examples I wrote).

Nevertheless, I thought most people that ended up here at least older people used this site as more of a convenient archive for older games in digital format. It's just good "personal business" to back up the games then, at least the must-haves which is what I would recommend.

They might not have been able to give warning, but there should be a news announcement about it.

this is the sort of thing I expect from steam.
gog I felt more that I owned my purchase. .illusion shattered

Well as I said if GOG never actually had the right to sell the game that could explain why they took it off the shelf. As SLP added, actually the law is that if a seller doesn't have the right to sell something, the buyer has no ownership of it. In other words GOG might not be allowed to leave it on your shelf if they didn't have a right to sell to begin with. But with GOG if you downloaded the game from the shelf, they can't take that from you. Your copy doesn't stop working.

This is all conjecture at this point. GOG has warned several times in the past they might be forced to take games off of people's shelves put this is the first time it has actually happened.

In which case there is no way in hell the op should have had to contact support to find out about this and only offered the refund once he noticed. EVERYBODY who purchased it while mac was available should get a message asking if they bought it for mac and need a refund and there should be a news message on the site's homepage.

That I agree with. (well everyone who bought it since the Mac version went on sale should be notified and offered a refund or at least a site-wide news point).

Very definitely.