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General discussion (archive)Is anyone working in GOG support?(39 posts)(39 posts)
(39 posts)
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This is my favourite topic
Posted May 06, 2011
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TheEnigmaticT: I would offer that, at the moment, our support staff is doubled from its usual size in preparation for The Witcher 1 and 2. Once the new temps get trained up, you should see a reduction in support response times.
Sounds good. :)
Posted May 06, 2011
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TheEnigmaticT: I would offer that, at the moment, our support staff is doubled from its usual size in preparation for The Witcher 1 and 2. Once the new temps get trained up, you should see a reduction in support response times.
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KavazovAngel: Sounds good. :)
Thanks TheEnigmatic T!! Thats good enough for me!!
Posted May 06, 2011
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TheEnigmaticT: I would offer that, at the moment, our support staff is doubled from its usual size in preparation for The Witcher 1 and 2. Once the new temps get trained up, you should see a reduction in support response times.
This is great news.
Posted May 06, 2011
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TheEnigmaticT: I would offer that, at the moment, our support staff is doubled from its usual size in preparation for The Witcher 1 and 2. Once the new temps get trained up, you should see a reduction in support response times.
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chautemoc: This is great news.
Well, temporarily great news. T did say these are just temp workers to get them through the Witcher launches. What happens after that? Does GOG support go back to "business as usual"?
Posted May 06, 2011
training up staff takes the time of staff that would otherwise be supporting, so it's fair that this ramp up would cause a temporary lull in service. However it's not like they've been doing a good enough job for the last year. It's thanks to the community trying to help users that GOG support can cope at all.

As you appear to be listening Mr Enigmatic, any chance GOG will start adopting some kind of formal support process. ITIL compliance maybe? It's right there to be used, many tools there to help. A process intended to provide proper support, and reassure customers that they are not being fobbed off (important for GOG, where people think it's a scam).
Posted May 06, 2011
Nevermind.
Post edited May 06, 2011 by Miaghstir
Posted May 07, 2011
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wpegg: As you appear to be listening Mr Enigmatic, any chance GOG will start adopting some kind of formal support process.
I'm not the support dude (that's Firek), but I do know that our, um, failings in the support area have been a key concern for us and we're working hard at addressing them.
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cogadh: Well, temporarily great news. T did say these are just temp workers to get them through the Witcher launches. What happens after that? Does GOG support go back to "business as usual"?
I don't know, really, except that we will very likely evaluate things once the dust from The Witcher 2 has settled and see what seems best from there.
Post edited May 07, 2011 by TheEnigmaticT
Posted May 07, 2011
Just to put things into some kind of perspective has anybody had positive dealing with GOG support in the past 12 months?
Posted May 07, 2011
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Egotomb: Just to put things into some kind of perspective has anybody had positive dealing with GOG support in the past 12 months?
I had an issue before with my muting and Gog support cleared it up. Does that count?
Posted May 07, 2011
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Egotomb: has anybody had positive dealing with GOG support in the past 12 months?
I requested a CD key (multi-player) once and got it within the same day, for every other concern I went to the relevant forum and searched for a known solution, which I found reasonably fast given the creepy search function and my weird choice of search terms ;)
Does that count? :p
Posted May 07, 2011
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Egotomb: Just to put things into some kind of perspective has anybody had positive dealing with GOG support in the past 12 months?
Yea, it was a billing issue rather then a technical issue though.
Posted May 07, 2011
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wpegg: As you appear to be listening Mr Enigmatic, any chance GOG will start adopting some kind of formal support process.
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TheEnigmaticT: I'm not the support dude (that's Firek), but I do know that our, um, failings in the support area have been a key concern for us and we're working hard at addressing them.
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cogadh: Well, temporarily great news. T did say these are just temp workers to get them through the Witcher launches. What happens after that? Does GOG support go back to "business as usual"?
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TheEnigmaticT: I don't know, really, except that we will very likely evaluate things once the dust from The Witcher 2 has settled and see what seems best from there.
What about the suggested solutions? I know I've given several without so much as a "thanks for your input" =/
Posted May 07, 2011
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acemarch: What about the suggested solutions? I know I've given several without so much as a "thanks for your input" =/
'
I've directed Firek to take a look at your suggestions. "Thanks for your input." :P
Posted May 07, 2011
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acemarch: What about the suggested solutions? I know I've given several without so much as a "thanks for your input" =/
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TheEnigmaticT: '
I've directed Firek to take a look at your suggestions. "Thanks for your input." :P
Hey man, since you're active here quite a lot, can you please answer me, whether the installers are going to be updated to support Games Explorer on Windows 7 properly? And also remove some obsolete registry keys that they add?
Posted May 07, 2011
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Egotomb: Just to put things into some kind of perspective has anybody had positive dealing with GOG support in the past 12 months?
They have answered me on every occasion within a few (2-3) business days since I came on board. I think maybe 3 or 4 times including a key request.
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General discussion (archive)Is anyone working in GOG support?(39 posts)(39 posts)
(39 posts)