I hate to complain but I have made several requests to GOG Support and as of today I have never recieved any communication back from them at all.... I am wondering if they are just inundated with help requests and don't have the man power to handle it all ..... Anyway I will just continue to wait impatiently..... Everything else at GOG is awesome and do appreciate all you all do for us gamers!!

I too have support requests that have gone unresponded to... One of them is from about a week ago but one of them is from about 6 months ago. I gave up on that one.

Send a follow-up message. GOG has had many problems with their support system in the past and sending a follow-up will frequently get your issue addressed.

Thanks! I will give it a shot!

I have received responses to my support contacts, but it did take some time for them to get back (they do list that the time zone difference would possibly cause delays) - but if you don't hear back in a day or two I'd request support again...

They were really quick in the past (and GOG support was really praised back in the past) but since that time user base has grown a couple of times, while support staff hasn't.

Plus, you should remember that GOG support has to deal with the questions that on other DD sites would be answered "this is the developer/publisher problem, as we are only selling the game".

Which is not an excuse!

No, but it helps understanding the issue.

Maybe it does, maybe it doesn't. As a customer, I don't have to know what the employees do, I just want it done. ;)

Personally I positively hate black boxes. I find it much more interesting to know how stuff works than to have something spat out. Of course, the latter is good to have too, especially if I'm paying for it.

:-)
Spam T with PMs :-)

Yea, but think of it this way. You go into a supermarket do buy milk. You either find the milk immediately, or you ask an employee for its location. Why should you need to know whether the employee had something else on his mind and he couldn't answer you the question, or some personal problems or whatever? You just want the milk.

Talking from the objective side of things. :p

Actually, that wasn't objective at all, it was the definition of subjective. An objective view of this would take into consideration all factors, including the circumstances with GOG support, not just your own needs.

Hmmm... well maybe not "objective"... I don't know which word to choose. Neutral, maybe? As in, the employee doesn't need to ask me how I am, nor do I need to ask him. Or something like that, dunno if you guys get what I'm trying to say. :)