Excuse me while I tear this post apart.
LumberingTroll: There really isn't much to discuss, the game is not done and our distribution isn't final.
Okay, then why are you discussing the possibility of the game not being DRM-free to customers that paid for a DRM-free product?
LumberingTroll: You guys seem to want to cause a problem just to cause a problem.
This rubs me the wrong way. They're voicing legitimate concerns based on a drastic change in thinking that you made and this statement places the blame entirely on them.
LumberingTroll: I am sorry you think that Steam is DRM, but its not DRM any more than GoG or Desura is, you have to log in to download the game. it does have options similar to traditional DRM, in which steam would have to be installed and running in order to play the game, we wouldn't use that.
Most of the concerns lie in the fact that there is no guarantee that you won't use it. You can say all you want between now and then, when it comes down to it, you may decide it's "better for everyone".
LumberingTroll: As for needing to be logged in well if I hosted it myself I would have to set up an authentication system and hosting which all would take time and money, and you would still need to log in to download the game, so this isn't a valid argument at all.
See below. And considering there are outfits that seem smaller than yours
running indie bundles with full authentication systems, I don't think time/money really apply here.
LumberingTroll: Complaining that you would need to register a steam account (which is free) is the problem doesn't make sense either because you need to register on any other platform, or even if I hosted it myself as well.
Not necessarily. It could work the way bundles work where they're tied to an email address, but they are a link that can be accessible at any time without a password (unless you opt into the account features).
LumberingTroll: Again, maybe it would be best to put the torches and pitchforks away until some decisions have actual been made. This is why most developers are not so open with their community, consider that. We do not have to be as open as we are, we choose to be. I appreciate your support by backing us / pre-ordering but I will always make decisions based on what is best for Badland Studio, as the owner of the company and the employer of a team that is my obligation.
This isn't communication in any sort of a positive way at all. You're telling people that there's a chance that you're going to go back on what you said when they invested in your
unreleased product and then you're blaming them when they get mad, rather than stating why you'd even think about doing that to begin with. Gamersgate, GOG, Desura, they all exist and allow DRM-free downloads to occur. Desura even has a low barrier of entry, and even companies like Interplay are on it.
Going with Steam exclusively sounds like you plan to work something out so that it will, in fact, require Steam's DRM. I can't think of a single Steam-exclusive game that doesn't.
So, in the end, it's not the consumer's fault. You're essentially telling them that you are going back on your promise of DRM-free-ness, and following it up by saying that there's essentially no way around it if you get accepted onto Steam. What if you don't? You're going to have to spend time and money to create your own authentication system? Paypal, random keys, store to database, check for validity, make sure it's secure. Done.