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Oh come on, just calm down and get a refund, there's no need to call people fanboys just for pointing out that it's not unheard of and it's not the end of the world. If you want to waste your time in court go ahead. It's a video game.
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OldFatGuy: THANK YOU.

I've already informed them that I will be taking them to small claims court, and if they ban me and block me from playing MY GAMES that I've already paid for, then they'd better get ready for further legal action. Damn shame I have a consumer rights lawyer in the family.
Don't inform them, contact support first and try to resolve it via proper channels. As far as I'm concerned, going trough the bank straight away as opposed to actually try and talk to the people in the shop is a fairly dick move. That's just attitude I'll never understand, "I'll rather sue them as opposed to talk to them!"
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mxh178: Oh come on, just calm down and get a refund, there's no need to call people fanboys just for pointing out that it's not unheard of and it's not the end of the world. If you want to waste your time in court go ahead. It's a video game.
I tried to get a refund, they wouldn't give me one. If I had gotten a refund, I would gladly let this go, and in fact, would've resumed being a customer there as they had another game on today's special list that looked great.

I'm only going to small claims court to get my money back, not to "win" against Steam. All I want is my money back.

And it's not a video game. It's a business transaction that is the issue. Wouldn't matter whether it was a video game or any other good, it's the transaction and inadequate labelling of the product for sale that is the issue.
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OldFatGuy: THANK YOU.

I've already informed them that I will be taking them to small claims court, and if they ban me and block me from playing MY GAMES that I've already paid for, then they'd better get ready for further legal action. Damn shame I have a consumer rights lawyer in the family.
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Fenixp: Don't inform them, contact support first and try to resolve it via proper channels. As far as I'm concerned, going trough the bank straight away as opposed to actually try and talk to the people in the shop is a fairly dick move. That's just attitude I'll never understand, "I'll rather sue them as opposed to talk to them!"
For the second or third time, I DID try to go through them. They refused to issue a refund. You think I WANT to go to small claims court??? I'm disabled, and getting around isn't easy, so no, I'd MUCH rather they simply give me a refund and both of us move on.

But they refused.
Post edited December 24, 2012 by OldFatGuy
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OldFatGuy: For the second or third time, I DID try to go through them. They refused to issue a refund. You think I WANT to go to small claims court??? I'm disabled, and getting around isn't easy, so no, I'd MUCH rather they simply give me a refund and both of us move on.

But they refused.
Oh ok then, I'm just blind in that case.
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OldFatGuy: For the second or third time, I DID try to go through them. They refused to issue a refund. You think I WANT to go to small claims court??? I'm disabled, and getting around isn't easy, so no, I'd MUCH rather they simply give me a refund and both of us move on.

But they refused.
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Fenixp: Oh ok then, I'm just blind in that case.
No actually you're not. It was my fault, I just read the comment where I thought I mentioned that, but it's not there. In fact, it's not in any comment.

I was wrong here. Sorry.

I said "I got the expected response" in one of the comments, but that isn't very clear. Sorry.
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jsjrodman: Oh no, now you get into one of the BIG issues with Steam.
Supposedly they just disable the game/content with a payment dispute and prevent you from buying anything else now-a-days. When my account got locked for a payment taking a bit to clear it went through, got the game, then instantly there after the account was locked and everything was disabled. This was last year with the new change happening sometime earlier this year I think.

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OldFatGuy: Oh, yeah, good point, it DOES list a date and time.

THANK YOU.

I've already informed them that I will be taking them to small claims court, and if they ban me and block me from playing MY GAMES that I've already paid for, then they'd better get ready for further legal action. Damn shame I have a consumer rights lawyer in the family.
If they are forced to give a refund by some other means than support agreeing to do so, you will probably get banned. As I stated earlier in this post, supposedly now-a-days that doesn't lock out your whole account. If it does, they will use the selling subscriptions excuse to justify it on their end.

You may want to contact them back again saying you want the refund because UPlay wasn't listed. However it looks like you are in for some fun either way if you don't take their no.
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OldFatGuy: The web page that I purchase the game from DOES NOT LIST JOINING UBISOFT's website as a requirement. Period. End of story.
Yeah, uPlay is a new requirement and the way it's implemented on Steam sucks horrid, horrid ass, this is a valid complaint.