Tarm: I think he's saying basically what gamers have been saying for years. Give me a product I like for the right price and I'll buy it.
Basic market economy competition.
The more basic it is, the more frustrating becomes the fact that it is not so widely practiced.
BTW: And I’m not sure guys, if you noticed, that this “customer treatment” problem is not only present in games industry? The idea of making money in a short run without taking into account broaden perspective is quite popular, here are two annoying recent examples from my everyday life.
My dishwasher broke exactly 1 month after the 2 years guarantee (how precise evil engineers design it!;))), and started pouring water all over the floor (good that I was around, otherwise my wooden floor would be destroyed and that would be reaaally annoying;). The best was when the mechanic came, I asked him which brand will be better in future (beware, I had AEG;) He said that those days all of them are the same sh.t and that before they were far more reliable (sic!)
And then cooker followed the dishwasher well known patch and completely refused to cook me anything;) It was also an interesting case;) It cost new ~1k usd, and estimated repair cost was 1.2usd (sic!) cause two so called integrated circuits get burnt and each of them cost in 600usd. How the hell they can cost more than the whole piece! So I trashed it (poor environment – it was pretty big chunk of different materials), and bought a new one for 800usd.
So that were my examples how strange the current free market works. And how the idea of earning money win over the idea of pleasing customer (or even meeting basic demand – not destroying customers household;)
So it seems that gaming industry is not alone. But I’m not sure if it is a reason to be more or less happy;)