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General discussion (archive)GOG's technical and customer service is terrible(119 posts)(119 posts)
(119 posts)
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This is my favourite topic
Posted August 17, 2010
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JohnJSal: Just got a response!

Hello,
I apologize for not being able to reply sooner. Given that King's Bounty is a relatively new game, it's doubtful that the problem would result from your drivers. Have you tried downloading and installing the latest version of DirectX from Microsoft's site ( http://www.microsoft.com/windows/directx/ )? Perhaps some of your DirectX files are corrupt and reinstalling them will fix the problem.
Downloading and installing the latest possible video and audio drivers could help as well.
Unfortunately I'm unable to recreate the problem on our end, nor did we encounter such crashing issues during playtests (otherwise we wouldn't have released the game, of course). I'm therefore unable to provide a 100% certain solution to your problem. I understand that you didn't encounter such problems in other games on your current system?
Regards,
Peter
GOG.com Support

Edit: I should note that I did submit my dxdiag file and yet he doesn't claim Windows 7 is the problem. On the other hand, I have my doubts if he even looked at the file, since he suggests updating DirectX although I already have the latest version.

Just in case you don't know it, Microsoft releases an updated version of DX files every few months. They retain the number/version of the previous one, but there are updates in them. If you haven't, I strongly suggest to go to MS and redownload the latest version.
Posted August 17, 2010
TECHNICAL SUPPORT STAFF ALIVE!!!
TODAY FINALLY I RECEIVED FOR THE FIRST TIME REPLIES TO 3/4 OF MY OPEN ISSUES.
Posted August 17, 2010
avatar
JohnJSal: Just got a response!

Hello,
I apologize for not being able to reply sooner. Given that King's Bounty is a relatively new game, it's doubtful that the problem would result from your drivers. Have you tried downloading and installing the latest version of DirectX from Microsoft's site ( http://www.microsoft.com/windows/directx/ )? Perhaps some of your DirectX files are corrupt and reinstalling them will fix the problem.
Downloading and installing the latest possible video and audio drivers could help as well.
Unfortunately I'm unable to recreate the problem on our end, nor did we encounter such crashing issues during playtests (otherwise we wouldn't have released the game, of course). I'm therefore unable to provide a 100% certain solution to your problem. I understand that you didn't encounter such problems in other games on your current system?
Regards,
Peter
GOG.com Support

Edit: I should note that I did submit my dxdiag file and yet he doesn't claim Windows 7 is the problem. On the other hand, I have my doubts if he even looked at the file, since he suggests updating DirectX although I already have the latest version.

I play the game (Impulse version) on Win7 64-bit, and I don't get the issue. If it's Win7 related, it's probably an issue with GOG's release.
Posted August 17, 2010
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JohnJSal: Edit: I should note that I did submit my dxdiag file and yet he doesn't claim Windows 7 is the problem. On the other hand, I have my doubts if he even looked at the file, since he suggests updating DirectX although I already have the latest version.

I have my doubts you even bothered reading Peter's reply.
Perhaps some of your DirectX files are corrupt and reinstalling them will fix the problem.
Where does he suggests updating your DirectX ?
Updating a component and reinstalling it to fix issues caused by corrupt files are two very distinct suggestions.
I'm sorry, you had a point about the lack of reply, but regarding fixing the issue with the game it doesn't look like you're interested in trying anything unless its a 100% guaranteed fix, and off course, as we all know there's no such thing.
Posted August 17, 2010
I've alerted GOG's PR man to the general support issue and he's (a few hours ago) said he'll see what he can do: https://twitter.com/EvolveTom/status/21409814546
Perhaps that got them back on track. ;)
Post edited August 17, 2010 by chautemoc
Posted August 17, 2010
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cogadh: Trying to quit smoking... again.

Just remember, Freakazoid will not be happy if you don't quit.
Posted August 17, 2010
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chautemoc: I've alerted GOG's PR man to the general support issue and he's (a few hours ago) said he'll see what he can do: https://twitter.com/EvolveTom/status/21409814546
Perhaps that got them back on track. ;)

I poked Skreczi yesterday too. It would seem he's talked to people at the office today.
Posted August 17, 2010
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Wishbone:

Heh, good stuff. We'll keep 'em in line. :P
Posted August 17, 2010
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akwater: lol he calls me unhelpful and sad and yet i gave him the email addy of the company :P
cause thats how sad guys act...... and unhelpful guys act....

Acting like a giant douche doesn't exactly come out as "helpful"
Posted August 19, 2010
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JohnJSal: Edit: I should note that I did submit my dxdiag file and yet he doesn't claim Windows 7 is the problem. On the other hand, I have my doubts if he even looked at the file, since he suggests updating DirectX although I already have the latest version.
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Namur: I have my doubts you even bothered reading Peter's reply.
Perhaps some of your DirectX files are corrupt and reinstalling them will fix the problem.
Where does he suggests updating your DirectX ?
Updating a component and reinstalling it to fix issues caused by corrupt files are two very distinct suggestions.
I'm sorry, you had a point about the lack of reply, but regarding fixing the issue with the game it doesn't look like you're interested in trying anything unless its a 100% guaranteed fix, and off course, as we all know there's no such thing.

Are you serious!? Let me turn the phrase around once again and say I have my doubts that *you* read Peter's reply. If you'll just read the sentence right before the one you quoted, you'll see that it says:
"Have you tried downloading and installing the latest version of DirectX from Microsoft's site ( http://www.microsoft.com/windows/directx/ )?"
Posted August 19, 2010
Yep, last release of Direct X was in...June. So long as you have that installed, we can check that one off the list.
Posted August 19, 2010
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Crassmaster: Yep, last release of Direct X was in...June. So long as you have that installed, we can check that one off the list.

I would imagine that there may be some confusion between redistributes (improvements to existing DirectX) and upgrading graphics cards (the only way to get the new versions of DirectX, as in DX 11 and the like). For the record, the support man was referring to the former. Specifically, this installer.
Posted August 19, 2010
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JohnJSal: Are you serious!? Let me turn the phrase around once again and say I have my doubts that *you* read Peter's reply. If you'll just read the sentence right before the one you quoted, you'll see that it says:
"Have you tried downloading and installing the latest version of DirectX from Microsoft's site ( http://www.microsoft.com/windows/directx/ )?"

Do you want some cheese to go with that?
And what are you wearing?
Posted August 19, 2010
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JohnJSal: Are you serious!? Let me turn the phrase around once again and say I have my doubts that *you* read Peter's reply. If you'll just read the sentence right before the one you quoted, you'll see that it says:
"Have you tried downloading and installing the latest version of DirectX from Microsoft's site ( http://www.microsoft.com/windows/directx/ )?"

Well John, putting the two sentences togheter looks like Peter was wondering if you had corrupt files, noy necessarily outdated ones. Naturally for reinstalling purposes he pointed you to the latest available version. Which version of DirectX do you think he should have pointed you for reinstalling purposes if not the latest ?
In any case, i sincerely hope you manage to find a solution for your problem with KB.
Posted August 19, 2010
Guys, I know you think you are funny and are policing the boards and the like, but this is kind of the sort of situation where you shouldn't respond if you can't be civil. I won't specifically say who I am mentioning, but if you think this applies to you: it probably does.
If you can't be civil (even if the other guy might not be), just don't respond to the thread. All you are doing is making GoG look like a cesspool of trolls and jerks. And don't you guys claim that Steam is like that? Do you really want people to be able to draw parallels between the GoG forums and the Steam forums?
If someone "starts stuff" in another thread, feel free to police the boards. But if someone is looking for help and is concerned about the quality of the site, THIS isn't really helping.
Post edited August 19, 2010 by Gundato
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This is my favourite topic
Community
General discussion (archive)GOG's technical and customer service is terrible(119 posts)(119 posts)
(119 posts)