I bought a game that crashes in windows 7, I wont bother going into which one, searched high and low for a solution and nothing works. So I wrote them explaining to them my issues, they then make me go through many of the solutions I've tried and when none of them work the support guy tells me I have to wait for their support guy to get off vacation....wtf.

I've had issues with steam and amazon and it has always resulted in a refund or my problem fixed and minimal to zero fuss. I'm all for supporting gog and their drm free mission statement, but this is bullshit. I've been a member since 2008 and the least thing they can do is help out a loyal member who has spent a lot of money on their site.

And it sounds like they've attempted to do so. I'm sorry to hear their help hasn't solved your issues yet, but as you should know from being a member for 4 years, GOG is still a relatively small company and maybe their support person that could help out the most really is on vacation. If that's the case, they can't exactly contact said person for everybody's issues, otherwise it would not be a vacation.

So... wait until their person is back to get more help? You can't really compare GOG to larger companies like Amazon and Steam, realistically.

Yes, but when I've dealt with smaller companies like Spiderweb, Basalisk, and the creators of SPAZ they were all very helpful and the support was excellent. Being a small company is no excuse for shoddy customer support. I even stated I would be fine having the game removed from my account and they could give me credit towards another,

To add to this, even if their one support guy is on vacation, if he's one support guy that can really solve your problem, he's miles ahead of the 5 or so my girlfriend and I have dealt with on Origin, who all knew pretty much nothing about our problems with Origin.There's nothing shoddy about letting the support guy have vacation time. >.>

Yes, it is shoddy. You can argue that they are small and all that stuff, but it doesn't change the fact that they have one guy for a situation like this and they didn't even get someone in his place while he's on vacation. Basically if on reddit or some other forum asks if they should get games from gog I will feel obligated to state, "They have a cool mission statement but don't count on any real help when you need it because their support team is small." Not being available in a reasonable time=shoddy.

So in other words, you expect the (from the sounds of it) ONE support guy to work 365 days a year just because YOU want service right now?You said everything I intended to say but was too tired to think of, so +1.

But, you have to realize that you're comparing a digital distributor's support with different developers. One of these groups know the intimate workings of the games with which you are having issues. The other group, however, knows enough to get the game working fine on a majority of systems and can only give so much assistance without knowledge of the inner workings of those titles.

So yes, being a small company is an excuse for letting support have a vacation now and again, especially when they aren't the ones that developed the game.

PC gaming bro, PC gaming.

Yes, but they should at least have the ability to refund/credit valued customers. Any fast food restaurant or hole in the wall restaurant can do that on the spot. Even the worst ones can. Not giving their employees to do this kind of thing is BAD business practive. They funny thing about it? If I was to pirate games like it seems the rest of the internet does I wouldn't have these problems. I wouldn't have to wait for old joe schmoe to come back from vacation because gog only gives ONE guy the right to refund.

And the problem is ...?

It's unfortunate that you're experiencing crashes. But support _is_ obviously trying to help you. The timing of one support guy's vacation is unfortunate for you, but vacations do happen - one might even think that hard-working support people actually deserve them.

The main problem that I'm seeing here is that you seem totally _disinterested_ in actually solving your problem. You don't tell anything about the problem, you don't even tell us the game's name, you even discourage us from asking about it. There's a whole community here who could try to help you, but you insist on telling the necessary information only to the one single guy who's currently unavailable. Apparently, venting off against GOG support (and grossly generalizing your one single bad experience) has become more important to you than actually getting your game to work.

This is pretty sad.

I suggest to sleep a night or two over it, ask yourself what you really want, and then check thoroughly if your actions are conducive to your goals. Currently they don't seem to be.

First off: Their refund policy is pretty clear, and you agree to it by using the site. Valve, Amazon, all of those sites you're referencing have the same sort of clauses for digital downloads.

Second, seriously? You want a refund because an old game is crashing and you have to wait a few days for support to get back to you? At least you're getting support?

And what game is it? Some games even have Win7 intentionally removed from the systems list because they don't work well with Win7. Unless you tell us what it is, I'm going to have to assume it's one of those.

Wait, so you're saying that Steam has given you a refund for a game? That goes against their subscriber agreement.

"Steam Refund Policy

As with most downloadable software products, we do not offer refunds for purchases made through Steam - please review Section 4 of the Steam Subscriber Agreement for more information."

Looking at the agreement, I think they mean section 3, not 4.

Nope. That's part of the whole DRM Free thing. Nothing stops you from downloading it, keeping it and then asking for a refund, so they don't do refunds. Once you attempt to download a game, the sale is final no matter what issues you have.

Why not post what game it is regardless instead of just complaining about support? There's enough negativity in this forum that you don't really need to add to it, and maybe one of us knows how to fix it.

How long have you been waiting with this problem? Is it greater than 24 hours? When I need assistance with Gamergate, Steam, Amazon, I typically wait anywhere from 72 hours to a week to get to a conclusive fix.