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General discussion (archive)GOG - Downloader (753 posts) (753 posts) 
(753 posts) 
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This is my favourite topic
Posted October 06, 2010
No because I had to dig around the forums to even find out what was going on. Because there was no warning that it would be taken down. Because I am paying 9.99 for a game 20 years old, just because I wanted to support a site like this. That is why I am pissed off.

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slg343: Last game I buy. I started using this site because I have a shitty satellite in afghanstan and the downloader was perfect. I figured be a loyal customer here and get easy to play games with downloader. Issue happen with sites, but when they due you inform your customers. Even worse when its a site that gives a service to a small community.
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eyeball226: Right, and because they haven't finished the new downloader they must hate you.
Posted October 06, 2010
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eyeball226: Right, and because they haven't finished the new downloader they must hate you.
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slg343: No because I had to dig around the forums to even find out what was going on. Because there was no warning that it would be taken down. Because I am paying 9.99 for a game 20 years old, just because I wanted to support a site like this. That is why I am pissed off.
1. Find out what exactly?
2. The downloader was part of the beta there was no mention of it being part of the new site. You have a massive sense of entitlement.
3. It was my understanding that buying games here was voluntary. If you paid $9.99 for a 20 year old game, it was because you chose to. I have no idea why that'd piss you off. I'm not even convinced there is a game that old on the higher price level (excluding collections and the like).
Posted October 06, 2010
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uzersk: The best way I found to do it is to use Free Download Manager and continue downloading until it stops (ie the download link expires). Restart the download by starting a fresh download from your GOG account. When it opens in FDM stop it and right click on it and then click download properties. Copy whatever is in the "URL:" section and paste it into the URL: section of your 50-75% completed download that you started earlier. Click start at the top of your FDM toolbar and hopefully it should resume where you left off...

All the best.

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LiuBei:
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uzersk:
That totaly worked for me, thank you mate you saved my day ^^
Post edited October 06, 2010 by Antarach
Posted October 06, 2010
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Gammix: I don't see how people who could normally download with the GOG downloader can't use their browser. The explanations given thus far make no sense.
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BrutalBeast: The GoG download link expires after 1 minute, so if your download interrupts after that you can't resume. This is obviously bad for those with unstable connections. The GoG downloader didn't have this problem.
Ah, I see. That sucks.
Posted October 06, 2010
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slg343: No because I had to dig around the forums to even find out what was going on. Because there was no warning that it would be taken down. Because I am paying 9.99 for a game 20 years old, just because I wanted to support a site like this. That is why I am pissed off.
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eyeball226: 1. Find out what exactly?
2. The downloader was part of the beta there was no mention of it being part of the new site. You have a massive sense of entitlement.
3. It was my understanding that buying games here was voluntary. If you paid $9.99 for a 20 year old game, it was because you chose to. I have no idea why that'd piss you off. I'm not even convinced there is a game that old on the higher price level (excluding collections and the like).
Um, once a person pays for a download, they're entitled to download it. I know when I pay for something I tend to feel pretty entitled to it.

I think it's a safe assumption in general that if something that important to the site is going to be missing that it'd be mentioned. A fair number of people don't have stable connections and not having a way of resuming the download is going to be an issue for some.
Posted October 06, 2010
You know, if you have a laptop, you can also just go to some place with free wireless like a library or an internet cafe. Or you can download it onto the computer of a friend with better internet, copy it to a disk or two, and then copy it to your computer. Although I know that'd be somewhat of a pain.
Post edited October 06, 2010 by Gammix
Posted October 06, 2010
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eyeball226: 1. Find out what exactly?
2. The downloader was part of the beta there was no mention of it being part of the new site. You have a massive sense of entitlement.
3. It was my understanding that buying games here was voluntary. If you paid $9.99 for a 20 year old game, it was because you chose to. I have no idea why that'd piss you off. I'm not even convinced there is a game that old on the higher price level (excluding collections and the like).
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hedwards: Um, once a person pays for a download, they're entitled to download it. I know when I pay for something I tend to feel pretty entitled to it.

I think it's a safe assumption in general that if something that important to the site is going to be missing that it'd be mentioned. A fair number of people don't have stable connections and not having a way of resuming the download is going to be an issue for some.
The fact they they may have a poor connection is not GOG's fault. If they can't download things then they shouldn't buy from DD companies. Simple as that. How to resume downloads has been explained many times in this thread. The downloader was just a little bonus. Where did they say that the downloader would be supported forever?


You start downloading in something that supports resuming. If you have to resume, you get a new download link and add it to the partially finished download in your download manager. Tada!
Post edited October 06, 2010 by eyeball226
Posted October 06, 2010
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Gammix: I don't see how people who could normally download with the GOG downloader can't use their browser. The explanations given thus far make no sense.
Because a lot of people have connections that are not that reliable, and if you get disconnected in the middle of a long download it is back to square one. Is that really that hard to understand, or are you just another GOG can do no wrong fanboy?
Posted October 06, 2010
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Gammix: I don't see how people who could normally download with the GOG downloader can't use their browser. The explanations given thus far make no sense.
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dudalb: Because a lot of people have connections that are not that reliable, and if you get disconnected in the middle of a long download it is back to square one. Is that really that hard to understand, or are you just another GOG can do no wrong fanboy?
No, I'm not. (I'm a fanboy, but I'm hardly that biased, lol). I didn't understand the technical reasons why that happened, and if you were to bother reading the thread instead of being so confrontational about it, you'd see that somebody explained it to me and I acknowledged that it sucks.
Posted October 06, 2010
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eyeball226: The fact they they may have a poor connection is not GOG's fault. If they can't download things then they shouldn't buy from DD companies. Simple as that. How to resume downloads has been explained many times in this thread. The downloader was just a little bonus. Where did they say that the downloader would be supported forever?


You start downloading in something that supports resuming. If you have to resume, you get a new download link and add it to the partially finished download in your download manager. Tada!
Wow, you're trolling, right?

This site is set up to use their download manager. Of all the online stores I've bought items from, I can't recall any of them doing it the way that GoG does. Right or wrong, they've all provided a convenient method of hooking up a 3rd party download manager.
Posted October 07, 2010
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eyeball226: The fact they they may have a poor connection is not GOG's fault. If they can't download things then they shouldn't buy from DD companies. Simple as that. How to resume downloads has been explained many times in this thread. The downloader was just a little bonus. Where did they say that the downloader would be supported forever?
So your theory on why the downloader hasn't been fixed is that GoG is inconveniencing many of their customers on purpose and therefore have no reason to even fix it. And that's somehow the customers fault and instead of complaining they should be thanking GoG.
Posted October 07, 2010
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Gammix: I don't see how people who could normally download with the GOG downloader can't use their browser. The explanations given thus far make no sense.
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dudalb: Because a lot of people have connections that are not that reliable, and if you get disconnected in the middle of a long download it is back to square one. Is that really that hard to understand, or are you just another GOG can do no wrong fanboy?
I agree... I was trying to download Arcanum 5 times now... it is VERY painful to see you have downloaded 800MB from 1GB and then your connecton went down.

GOG needs to have a downloader (which can RESUME downloads) even to conserve their bandwidth not to mention one-time links (instead of say "one-completion") which only infuriate their customers

I'll try to use different download manager now (which allows to replace links in the middle of download)

[edit] no, I am unable to do such a trick with replacing download links as there is no way to copy direct link before it starts to download in browser, as starting link looks like this:
https://www.gog.com/en/download/game/arcanum_of_steamworks_and_magick_obscura/0
Post edited October 07, 2010 by khron
Posted October 07, 2010
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eyeball226: The fact they they may have a poor connection is not GOG's fault. If they can't download things then they shouldn't buy from DD companies. Simple as that. How to resume downloads has been explained many times in this thread. The downloader was just a little bonus. Where did they say that the downloader would be supported forever?


You start downloading in something that supports resuming. If you have to resume, you get a new download link and add it to the partially finished download in your download manager. Tada!
No.

When people purchased games before the site exited beta, the downloader was available. It is reasonable to assume that such as essential part of any digital distribution service would be available when the site left beta. By now not having that feature many people are now unable to download games they previously bought. As users have purchased games in good faith of GoG's service, GoG really owe it to their customers to ensure this functionality still exists. It is very poor form and a poor service to your customers if they do not getting it working again ASAP. Not to mention making GoG look a little amateurish compared to other digital distribution services.

By not implementing a working downloader GoG are only going to damage their own reputation. And I would hope they want to avoid that at all costs after their last stunt upset many customers.
Posted October 07, 2010
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eyeball226: You start downloading in something that supports resuming. If you have to resume, you get a new download link and add it to the partially finished download in your download manager. Tada!
soo... how can I obtain such a "new download link"? as far as I can see there is no way to do that without starting download, and then - as it is one-time link - it is useless after pasting it into your download manager and trying to resume
Posted October 07, 2010
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hedwards: Wow, you're trolling, right?

This site is set up to use their download manager. Of all the online stores I've bought items from, I can't recall any of them doing it the way that GoG does. Right or wrong, they've all provided a convenient method of hooking up a 3rd party download manager.
Nope! I honestly don't see how it's that hard to use a 3rd party download manager here.
If you look at the posts of slg343 that I was originally responding to, you can see how combative they were being and how irrational some of their points were.

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BrutalBeast: So your theory on why the downloader hasn't been fixed is that GoG is inconveniencing many of their customers on purpose and therefore have no reason to even fix it. And that's somehow the customers fault and instead of complaining they should be thanking GoG.
Now where did I say anything of the sort? I have no theory as to why the downloader hasn't been fixed. I am however saying that everyone should stop bitching about the removal of a minor feature that is easily replaced by a download manager.

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FooAtari: No.

When people purchased games before the site exited beta, the downloader was available. It is reasonable to assume that such as essential part of any digital distribution service would be available when the site left beta. By now not having that feature many people are now unable to download games they previously bought. As users have purchased games in good faith of GoG's service, GoG really owe it to their customers to ensure this functionality still exists. It is very poor form and a poor service to your customers if they do not getting it working again ASAP. Not to mention making GoG look a little amateurish compared to other digital distribution services.

By not implementing a working downloader GoG are only going to damage their own reputation. And I would hope they want to avoid that at all costs after their last stunt upset many customers.
Very true, I'm also surprised that they upsetting their customers. However, I still feel that these people do have a swollen sense of entitlement. Yes, they should fix the downloader, but people should stop bitching about it as if GOG has ripped them off. It isn't GOG's fault that your connection craps out.
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eyeball226: You start downloading in something that supports resuming. If you have to resume, you get a new download link and add it to the partially finished download in your download manager. Tada!
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khron: soo... how can I obtain such a "new download link"? as far as I can see there is no way to do that without starting download, and then - as it is one-time link - it is useless after pasting it into your download manager and trying to resume
It's not one time, I just tested. I started downloading Arcanum, 'copied source URL', totally cancelled the download, pasted the copied URL into my address bar and the download started again. I did this twice and it was fine. Went back just now part way through typing this post and it didn't work. It's time limited rather than number of uses.

EDIT: Just tested again and it seems to be about a minute. I would say that's plenty of time to paste into a download manager.

Another EDIT: Just successfully resumed a download in getright. When you resume and it says '403 - Forbidden' it even asks if you want to change the URL...


I've attached a visual guide to download resuming.
Attachments:
Post edited October 07, 2010 by eyeball226
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This is my favourite topic
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General discussion (archive)GOG - Downloader (753 posts) (753 posts) 
(753 posts)