It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussion (archive)GOG Customer Support Please Read!!!(33 posts)(33 posts)
(33 posts)
Pages:
1
2
3
This is my favourite topic
Posted March 29, 2012
avatar
PoSSeSSeDCoW: DAT GUY
avatar
JudasIscariot: DAT POST
DAT BETRAYAL OF CHRIST
Posted March 29, 2012
Thanks Lexor
Posted March 29, 2012
avatar
bedington: Clearly you are 'that' guy since my comment to GoG had nothing to do with you nor did it warrant a personal attack.

For all of the non a-holes out there...

I'm using IE
GoG Downloader doesn't work either.
I'm sent back to the form fill out screen.
I realize what time it is in Poland, but I'd rather not stay up late, which is why I'm posting now.
Just saying, keep calm. Saying this kind of stuff makes the dev actually want to bash your head over a desk, a wall, or any sharp apparatus (I know it from being an dev and having to deal with such shitty consumers like you once and a while, not capable of keeping cool and trying to fix that shit, and blaming everything on the company who's trying to give you something).
Posted March 29, 2012
avatar
bedington: Thanks Lexor
No problem. Crash is something different than this so I wasn't sure at first, but your later description cleared my guesses.
Posted March 29, 2012
avatar
JudasIscariot: DAT POST
avatar
PoSSeSSeDCoW: DAT BETRAYAL OF CHRIST
DAT BEEF
Posted March 29, 2012
avatar
bedington: ...
I've just added this to site requests - now you and the rest can vote to repair this.

http://www.gog.com/en/wishlist/site/please_add_confirmation_message_after_sending_info_to_support_by_using_form_on_web_page
Posted March 29, 2012
His complain is legit. As a customer, of course he would expect near perfect and trouble free experience since GOG is business entity.
Posted March 29, 2012
avatar
wormholewizards: His complain is legit. As a customer, of course he would expect near perfect and trouble free experience since GOG is business entity.
Yes. I remember I was rather miffed when I sent a request for a Far Cry CD key and didn't hear back for a LONG time, then sent another one and heard back within the day. Customer Support needs more financing or something. :p As part of a good community here, I'd forgotten about that, but GOG is a business with customers that it should try hard to not lose (and from what I can tell, they do try, they're just still rather small). Maybe the new games will generate lotsa fresh revenue and bring better support as well more old, desperately-desired titles, too. ("Yeah, we'd like to buy the rights to System Shock and System Shock 2, and we're prepared to offer *Dr. Evil finger-move* 100 million dollars!")
Posted March 29, 2012
avatar
wormholewizards: His complain is legit. As a customer, of course he would expect near perfect and trouble free experience since GOG is business entity.
avatar
tfishell: Yes. I remember I was rather miffed when I sent a request for a Far Cry CD key and didn't hear back for a LONG time, then sent another one and heard back within the day. Customer Support needs more financing or something. :p As part of a good community here, I'd forgotten about that, but GOG is a business with customers that it should try hard to not lose (and from what I can tell, they do try, they're just still rather small). Maybe the new games will generate lotsa fresh revenue and bring better support as well more old, desperately-desired titles, too. ("Yeah, we'd like to buy the rights to System Shock and System Shock 2, and we're prepared to offer *Dr. Evil finger-move* 100 million dollars!")
I think they could get some help with additional personnel on the customer support department. From my past experience, they're not the fastest but not to the point they ignore your email for weeks or completely like certain company. Usually it took 1 or 2 days, which i think could be better as they grow bigger. Maybe Lexor can fill in from 12 AM - 8 AM :)
Posted March 29, 2012
avatar
tfishell: Yes. I remember I was rather miffed when I sent a request for a Far Cry CD key and didn't hear back for a LONG time, then sent another one and heard back within the day. Customer Support needs more financing or something. :p As part of a good community here, I'd forgotten about that, but GOG is a business with customers that it should try hard to not lose (and from what I can tell, they do try, they're just still rather small). Maybe the new games will generate lotsa fresh revenue and bring better support as well more old, desperately-desired titles, too. ("Yeah, we'd like to buy the rights to System Shock and System Shock 2, and we're prepared to offer *Dr. Evil finger-move* 100 million dollars!")
avatar
wormholewizards: I think they could get some help with additional personnel on the customer support department. From my past experience, they're not the fastest but not to the point they ignore your email for weeks or completely like certain company. Usually it took 1 or 2 days, which i think could be better as they grow bigger. Maybe Lexor can fill in from 12 AM - 8 AM :)
I think they require anyone working for them to actually be there in Poland.

I suppose a couple of people could still help around though from overseas or something, as unpaid staff. For example, spreading site moderators to help cover a third of the time zones each, and a couple of people giving some low difficulty technical solutions to support tickets in North America to cover Poland's night time..... or get some really really dedicated night owls.
Post edited March 29, 2012 by QC
Posted March 29, 2012
avatar
PoSSeSSeDCoW: DAT BETRAYAL OF CHRIST
avatar
JudasIscariot: DAT BEEF
DAT RACISM
Posted March 29, 2012
avatar
QC: I suppose a couple of people could still help around though from overseas or something, as unpaid staff. For example, spreading site moderators to help cover a third of the time zones each, and a couple of people giving some low difficulty technical solutions to support tickets in North America to cover Poland's night time..... or get some really really dedicated night owls.
Isn't that the main goal of a freaking FORUM like this one?
Posted March 29, 2012
avatar
QC: I suppose a couple of people could still help around though from overseas or something, as unpaid staff. For example, spreading site moderators to help cover a third of the time zones each, and a couple of people giving some low difficulty technical solutions to support tickets in North America to cover Poland's night time..... or get some really really dedicated night owls.
avatar
DukeNico: Isn't that the main goal of a freaking FORUM like this one?
We are all here as customers of GOG as well mate.We aren't experts , although we do the best we can for fellow GoGgers :)
Posted March 29, 2012
Hmmm, I would think Temple of Elemental Evil was one of the more stable games you could play on a modern OS, given it's not very old. My only grudge is that the graphics get screwed up if you set the resolution too high by editing the .ini file.
Posted March 29, 2012
avatar
DukeNico: I don't want to be "that" guy, but reading this : "You guys are losing a customer pretty quick here." makes me want to puke all over you.
What a helpful reply.
Pages:
1
2
3
This is my favourite topic
Community
General discussion (archive)GOG Customer Support Please Read!!!(33 posts)(33 posts)
(33 posts)