I'm still looking for a solution to a problem I essentially paid GOG.com to fix. They advertise games as being "Win7" compatible, but in reality, you usually have to search for a fix anyways after you've bought the game from them.

Didn't I hand them 10 bucks to do that for me?

On that note, does gog.com have any actual technical support employees? Someone I can have a conversation with, via email? The support section of this site is confusing, because all I see are links to community forums, which in fact are saturated with threads with unsolved problems.

And believe me, I'm not a programmer, but I am knowledgeable when it comes to computers. I've probably sunk about 6-8 total hours trying to get one game to work, regardless of having bought it from gog.com. I've tried everything I could read here, started my own thread, followed instructions, everything.

This is just a warning to those of you who use Win7 and are considering buying some of gogs games. They might not work, and you more than likely will have to configure your games to work, even though thats what GOG says thats part of what you are paying for.


P.S. the reason I'm not bringing up the game, or the thread, is because I've given up. I'm likely never coming here again.

P.S. the reason I'm not bringing up the game, or the thread, is because I've given up. I'm likely never coming here again.

So why did you just waste everyone's time including your own by writing this? We can can't solve a problem if we have no clue as to what's going on to get you this upset.

No game, pc specs, problem, how long you've given support to help you, what you've tried, if you have consulted the specific game forum, etc.

Not all games are Win 7 compatible. Gog is still working on that, as stated in many places in this site and specifically at each game's respective page.

In the future, please take some effort into paying attention to this detail.

Also, most problems are solved by the community with a varying degree of success and work. If you can't find a solution to your problem in the respective forum, then take your time with the direct gog support.

Yes, the official support is a bit too slow, but they'll eventually get to you. Just be a bit patient. Also, by sometime tomorrow, one of gog's staff members shall probably see this topic and provide you with some answers.

When did GOG start advertising Win 7 compatibility? I thought it was officially XP and Vista.

That and pretty much Kabuto said, if you want to just rant, whatever I guess. If you actually want help, you have to do better than that.

Yeaaaaaaaaaah if you're not going to tell us what game you're having problems with? You're not getting any help.

A quick search leads to this thread - http://www.gog.com/en/forum/icewind_dale/unbelievably_frustrating

Icewind Dale is listed as 7 32 and 64 compatible but I am wondering if you tried donkeykonggg' suggested fix.

Check Lou's post. The OP has been to the forums. The game in question says compatible with Win 7 - it seems to work with other people. However, donkeykonggg gave a solution the OP may or may not have seen.

If GOG listed Ice Wind Dale as Win 7 compatible but no one could get it working without majorly tweaking it themselves, then that would be a problem - after all GOG does advertise compatibility with these modern systems. Now not all games have Win 7 listed in their official compatibility, but Ice Wind Dale does. However, most people seem to have gotten it to work and unfortunately this more serious problem seems to be fairly specific to this user. That said, once again donkeykongg posted a solution. So hopefully the OP will come back and that will help.

Finally someone who has brains enough not to attack the guy simply because they don't like the fact that there precious GOG is being questioned. The guy has a legitimate complaint & I applaud you for realizing it.

True, the guy does have a legitimate complaint, but once again instead of trying to address the complaint to the proper recipients or bringing it to the community in a rational manner, somebody decided to take to the forums with a rant pretty much guaranteed to resolve nothing. And once again when that is pointed out to the OP, somebody else has to jump in saying everyone is attacking the OP. How much longer before somebody comes along to start accusing people of being "GOG fanboys"? 3... 2... 1...

I hate to break it to you, but he did take it to the forums in a rational manner & nobody was able to fix his problem.
I would be pissed too if I just wasted $10 on something that didn't work... & if you say you wouldn't, you are simply a gotdamn liar.
That being said... I wasn't going to use the term fanboy but you most certainly aren't doing much to help your own "NO FANBOYS HERE" case. If you went up 2 or 3 posts there is a link to his original topic plain as day but for whatever reason you didn't seem to want to click it before making your own little opinion of the guy.

Plus who is to say that a post has to be made to try to resolve everything? He tried that once to no avail & I think he is well within his rights to leave his feedback of his experience with the service... it will sure as shit help GOG learn what they are doing wrong if they care enough to actually listen to what the users want (which they have proven time & time again that they don't *working visible wishlish anyone?*, but nevertheless).

He does. In the defense of GOG though, they are trying to do tech support for 300 games that were never meant to work on modern systems and which they didn't develop in-house. That's a massive job so I don't blame them for pushing most of the small stuff to the forums where knowledgeable and friendly users try to help giving "tweaks".

But frankly it's becoming increasingly clear that GOG support is simply overwhelmed even once someone clears the forums and the people in the forum can't help them (though again hopefully in this instance donkeykonggg's solution will work). The one time GOG support got back to me on a feature suggestion for a game it took them a month and they never got back despite two attempts about a bug in another game (though to be fair previously a GOG representative had replied in the forums so I'm sure they know about it, but they had asked me to send a bug report in, then after doing so I heard no more about it).

The one time they did get back to me on the feature request, the guy was e-mailing me in the wee hours of the morning Polish-time (4 or 5am) and was pulling an all-night-shift trying to get through tech requests. So clearly body count rather than dedication of the support staff seems to be the issue. Communication for game-support and general infrastructure is a major problem they need to address or this is only going to get worse as they add new games and new users - more new users will come away feeling justifiably angry with their GOG experience. Which is a shame because I feel that, in general, GOG is a really great service with a great business model, but it still has some maturing to do.

Wait ... I just realized you couldn't get to the tech support service? They do have one ... it's just very, very slow so if you don't get a message back in say a week, send a reminder message. I will admit it is a bit hard to navigate to though as well. So here is the way you do it:

Under the support tab there should be a list of the games you own. In your case: Icewind Dale. Click on it. Next you'll see in the bottom right hand corner of your window a Contact Our support team. Then click "I can't find a solution for my problem". That will bring a message dialog box. Type your problem in there and feed the necessary information. I would copy and paste your message to a text file since otherwise you won't get a record of the message.

If donkeykongg's solution hasn't worked out for you, try that! (Again, expect slow service unfortunately.)

You're right, I would be pissed. But unlike most of these stupid angry rants that show up here, I'd take my pissed off self and my rant somewhere that might actually do some good, rather than futilely posting about how horrible GOG has been to me on forums that are obviously populated by people who are more than happy with GOG and don't care to hear about my shitty experience. GOG does have customer service contacts for just these situations and more importantly, has a parent company. You want to see your problems addressed, try contacting the people who sign the paychecks around here instead of wasting everyone's time on the forums. If so-called "feedback" like this on the forums accomplished anything, GOG wouldn't have any of the problems they currently have with the downloader, product support, OS compatibility, etc.

Of course I clicked on the link to his original post, did you? There was a potential solution posted there two weeks ago and since then there has been no follow up whatsoever from the OP, until about three hours ago when he posted this rant. That is the source of my opinion here, the facts as they are available to us right here and now. He had a problem, a legitimate one and by all accounts a problem that is completely unique to his system, but rather than work with the people here making an honest effort to help him out, he "peaces out" for two weeks then comes back all angry and posts what is essentially flamebait around here. Sorry, no respect from me for that.

I read the othe post and saw that he tried a torrented version and had the same problem. I have the game on cd and W7x64 so I decided to give it a shot. I was able to install and the game and played it for a bit. The only thing I changed was a graphic option. A simple menu change. Id say the problem is more likely on his PC configuration or something odd.