No, it's perfectly reasonable to read the message as written and try again, and it's a good thing that you actually checked your CC account.

This sort of thing doesn't happen often, but believe me that GOG take it very seriously. I'm sure you'll get a response tomorrow and everything will be sorted out. It's unfortunate that you'll have to wait before you get to play your game, but that's not the worst problem to have.

Sorry this happened to you. That's one of the problems with automated Internet transactions, really. Hiccups like that are not myths, and do happen, albeit not frequently enough for people to take up pitchforks. Like I said, it's one of those things that happens, and while GOG should be held responsible for it, you'll just have to bear with it. I can assure you that GOG "stealing" your money wasn't intentional, and railing at them for having two days off a week isn't going to help your case, or make them solve your issue right on the dot.

And by reporting this as fraudulent activite you will likely only receive that your CC card will be put on hold. Your bank won't work on the weekends two.

GOG, which is in Poland btw (12h ahead of you), will have this resolved in less then 24 hourse from now.

As many have said, GOG is very good about resloving this issues. Better than any other DD service that I know of.

You know, there are people whom I have gifted games, because they couldn't make their payment work. And many others did the same, because we are one damn cozy community over here. But, as we like to say in Germany "the sound makes the music".

Its states in the terms of use support issues can take upto 2 business days to resolve. In now way will they rip you off. Also if you have a failed transaction then what usually happens it automatically gets returned to your card/account. It doesnt matter where or how this happens, could be supermarket or online purchase, if something fails it goes into a holding area for want of better explanation, then within 48 hours automated systems can see you didnt get your purchase and it is released back to the customer with can take a few days.

This happened to me at ASDA (supermarket that is part of Wal Mart group) a few Christmases ago. Put my card in the machine at the entertainment desk and they didnt actually press the button on their machine to make it ask for my pin and it timed out. Put it through again and all went fine. Got home and £60 was missing from my bank account, called ASDA and they told me to call the bank, then called the bank and they could see the transaction I.D I had given from the receipt of the failed one it was in this holding area, they released it back to my account and everything was fine.

GoG Terms of service :

http://www.gog.com/en/support/policies/terms_of_use

Specifically :

"Support/Help with Orders
For help with any questions governing the use of the site, questions about order, technical issues with games, please refer to our online support page. If you can't find what you're looking for, you can send us a message electronically via the Support pages. You consent to receiving emails from us regarding those inquiries. We will make every effort to respond to your inquiry within 2 business days."


In placing an order with GoG you are agreeing to their terms of use also.

Try not to worry, GOG assist with this issue once they see your support ticket. Give it 1-2 working days, it unfortunate this happened on a Sunday.

Stealing, by definition, means intentionally taking property without the owner's consent. Unintentional theft is impossible.

Your money was not stolen. You just happened to experience a rare hiccup between the GOG servers and the ones they connect to in order to collect your funds. Naturally, you're angry at GOG as you assume they have taken your money, but have you considered that it is the provider of your payment method that is holding your money and that it has not actually reached GOG's end yet?

All you can do right now is to follow the advice already given. Contact support. Contact the provider of your payment method. Then wait until the working week has actually begun before making threats.

And look on the bright side, this will most likely be sorted out before the end of next week. The same cannot be said of some situations experienced on other services. Count yourself lucky that you won't be waiting 8+ months to play a game you purchased under the impression that you would be able to play it immediately =)

Unintentional theft is not the case here, it is possible.

I unintentionally stole something once. I was just a little sleepy, and put it straight in my pocket as opposed to going through the checkout process. I think my brain was optimising the process. I went back and paid for it.

But that wasn't a crime. Theft as a crime needs "intention". AFAIK, no country has "involuntary theft" in their criminal code.

Who mentioned crimes? You lawyers, you drag everything into the courts don't you ;)

Somebody has to save the world....

This did make me laugh. I hope that was the intent, and I haven't greatly insulted you.

Out of interest, as one of those world saving lawyers, do you know of a crime that doesn't require intent? I assume there are various negligence offences and financial failures?

Criminal negligence, perhaps. That basically requires a lack of intent.

edit: never mind, Wikipedia tells me that even this requires intent

you have a very poor understanding of the law.

if you think they stole your money, report it to the police. make the most of the stunned silence that will follow.