Posted October 06, 2013

As someone working in a business with customers and all that I would be really interested why one who buys stuff every week from me suddenly stopped buying. If he would have your "Be a man, don't whine and just stop buying" stance I would have no foundation of how to make it better next time or how I would have alienated my customer. I would just know he did stop. In my case I would simply call and ask if everythings ok and we'd work out what went wrong (aka make them "whine" or "complain and suggest improvement" as I would prefer it be called), but we are not talking about a small scale customer base but tens of thousands ppl here.
If Activision sells gazillion games a year, and every year brings them more sales, they don't really need to hear why several thousand people refused to buy it.
Because even if they knew, they wouldn't change their strategy just for them.
People have been "suggesting improvement", meaning, dropping DRM completely, for years, but it didn't change anything. Why? Because sales are growing regardless.
I probably would never buy an iPhone because of iOS closed platform. There probably are many others. But if I believed Apple suddenly would make their platform open, I would be rather delusional, because vast majority of their buyers don't seem to care.
Post edited October 06, 2013 by keeveek