I have asked for help through customer service weeks ago and still no reply. GOG customer service must have been relocated to R&D, Run & Dodge the questions.

Try again. Services are limited so your mail may have gotten lost in the shuffle.
Perhaps there's something we could help you with?

Can you code?
Sorry the problem is not with the games it's with customer service. the downloader, web pages. I could see your point had I mailed it. but I resent the same email over and over. It might be my tone, but you know, I get that way when someone is pissing in my breakfast, they don't have any problem thanking me when I spend my money.

I get the impression that these days, GOG's support is either seriously understaffed, or seriously overworked (probably both).
Now given the nature of the service and how troublesome some of the games sold here can be to get running on newer OSes (Interstate '76 for example) this dwindling support and increasing reliance on the community to attempt to fix issues is becoming a bit of a discouragement when considering buying games from here.
I can't be the only one here who now waits a few weeks, checks the forum for a game and on seeing several unsolved issues, just decides not to buy that game after all.

I agree,
I can take bad service when a person is learning the position, what I hate the most is the excuses. After being sat in a restaurant the waitress runs by and yells ‘I’m sorry were slammed and I got double sat’ and how is this my problem? If she just would have ran by and said ‘I’ll be right with you.’ that would have been better. Being in the customer service industry myself, research shows if you just acknowledge the customer, they will be more understanding, were not stupid I can see if the restaurant is busy and the waitress is running all over the place helping table after table. If GOG would just acknowledge receipt of the email, telling me they are all over it or they will find the answer, then they can go back to to whatever they were doing, cause I would have no idea what that was, but to just ignore a customer, loses customers and word of mouth on the internet can kill you.

My condolences,
As you comprehend this profound loss, let yourself cry knowing each tear is a note of love rising to the heavens.

I'm having trouble of thinking then why they wouldn't have responded at all after multiple emails, unless you were particularly belligerent.

Don't do that.

Sorry, everyone needs to loosen up, read the post, people are writing to controlled, and you can help people and still have fun doing it. I write code so I could fix the downloader if I wanted, but I’m not the one getting paid to do it, I quit using it months ago. The whole reason for the post was awareness; I talk on a lot of forums that help people fix pc problems. www.Vistax64.com is really good. They have windows programmers on it. You don’t get the attacks on those sites like you do on gamming forum sites. It is good that there are guys like you that like to help people and this site has some really knowledgeable people.

You've got some twisted ideas in that head of yours. Please don't start this kind of thing again. There's much better ways to raise awareness.

I must concur with the current slow response times for GOG support. It's been quite some time since I sent my e-mails in regarding an issue. It would be nice to simply have a reply to say that they had received it and to expect a wait if they are swamped. In any case, they likely do their best given their situation. I hope that with the talk of CDProject considering a greater focus on GOG.com, that they will be greater staffed in the future.

Also, please don't send an update to the same ticket if you don't gen an answer as that pushes the ticket down the line instead of up.

Yea that’s what people tell me, if everyone would band together like that and go after the real problem, bad customer service, program errors and downloader issues. I think GOG would have to listen. Remember I didn’t create the problem, and I’m just not the kind of person to settle, it’s ok the GOG downloader’s not working so I’ll just shut up and use Windows. No, or its ok for them not to respond to emails because a bad word was used in them after the ninth one 64 days later. No. I am a PAYING CUSTOMER. That means I am PAYING for a product and for the SERVICES the company presented. I am just blown away at the size of the forums for each game. So many CUSTOMERS have that many problems, and yes, like I have said it’s good that there are other CUSTOMERS helping and offering their knowledge and experience. But in the end it’s ultimately GOG obligation to render ad and replies, that’s all I’ve sad.

Yes, banding together can help to show the staff where the community's priorities lie, but your methods are clearly not working. If you had shown up and politely asked everybody to submit a support request to GoG regarding your complaints, you very well could have gotten several people to help you, but coming in here and insulting both us and GoG certainly isn't going to get many people behind your cause.