Interesting. The last game I got (Serious Sam 2) was a bit trickier. The decrypted installer ended up in users\user name\appdata\local\temp instead of with the other downloaded files. I had to track it down with task manager. I wonder if that's specific to that game, or if it's part of the loophole fix.

That's total bullshit. A while ago I bought Braid and couldn't even install it because of their DRM. I sent a support message, and I'm still waiting for the reply.

It's actually not that severe. I forget how many you actually get, but free credit is still free.
I've looked around at Impulse a few times, I don't see why everyone keeps hyping them so much.
They still use a client, which everyone hates about Steam, They still have DRM, the prices are, for the most part, no better than anywhere else, and they very rarely have any sales worth mentioning.

The client is only required for installation/updates -- that's the big difference compared to Steam for me. I think of it as mostly friendly DRM (as far as DRM goes).

Did you have to go through their special downloader / install wrapper?

You mean the downloader/installer you download first from your games account? Yep.

I suppose it depends on what you want to classify as DRM. They aren't limiting your installations, but you still have to authenticate with Gamersgate no matter what you buy, even if everything's already downloaded and you just want to run the installer (from a DVD backup, for example - actually, the installer doesn't even work from read-only media, but that's beside the point).
Of course, as has been mentioned, it doesn't actually work very well, but online authentication at install time is the intention.

I don't really think you can classify the downloader/installer as DRM. Really, it's no different than using the GoG downloader if you choose to. It doesn't do anything else.

Well, like I said, you have to connect to Gamersgate every time you want to install the game, not just to download it. That's not the case with GOG's installers.

I just close the process tree of the downloader when it's finished, then do the same with the installer, and I can still use them just fine. Shouldn't be necessary though.

Although you don't have to use the GOG downloder, you can just download the games normally, unlike GamersGate.
Still haven't got the response to my support message.
Edit: Got the refund I was asking for. Wasn't directly from GamersGate, though. But close enough. :D

Trust works 2 ways.
When I pay them I trust them to let me download the game and not simply take my money and run. I also trust them to provide me with some service when problems arise.
They apparently don't trust me even after they got my money as they have incorporated DRM.

I still don't understand these complaints about GamersGate support as they have always respond to me within a week. And their responses have always been far politer than those from Steam =/

Yep, same here. I've only had to contact them once, and that wasn't an issue directly with them, but with Paynova. They STILL got it fixed for me in 2 days.
And in my opinion, their system doesn't count as DRM. If you think otherwise, that's fine.