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General discussion (archive)Fsck Gamestop(78 posts)(78 posts)
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This is my favourite topic
Posted February 12, 2012
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lowyhong: I think swear words like 'Gamestop' are fine as long as you use it in a civil manner.
Indeed.

Could you, please, get the gamestop out of here!?
Holy gamestop! You found my box of viagra!
I don't give a flying gamestop about you!
Posted February 12, 2012
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da187jimmbones: Nothing wrong with a little negativity. With so many positive and nice people on this site, I don't see threads like this as some kind of tarnish or cancer on the community. We all need to vent sometimes.
Cancer? Tarnish? Nay, nay ! It tells the world who GOG.com is and what we stand for!! It should be required to have the f-word in the title of every new thread!! There was a time I would have disagreed but . . never again . . .=)
Posted February 12, 2012
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lowyhong: I think swear words like 'Gamestop' are fine as long as you use it in a civil manner.
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Cambrey: Indeed.
I passionately disagree. Sentences that contain the words "game" and "stopping" (or derivatives thereof) are blasphemous by default.
Posted February 12, 2012
Never buy new stuff from Gamestop/EB, i just dont trust them. Go with Best Buy, Walmart or Amazon - when they say its new, then its sealed from the factory.
Posted February 12, 2012
http://www.youtube.com/watch?v=2LUDf5cKzbY

Also: this video and this guy pretty much sums up Gamestop very well
Posted February 12, 2012
I used to work for Gamestop in 2008. I can tell you that at that point in time, they opened new games and put the discs in the drawer and put the cases on the floor. They never opened systems though, so the only way it would be opened is if some store manager decided to take it for a test drive or it was bought and returned the same day and resold as "new".

Also, if the price is 20-60 USD cheaper than everywhere else, are you 100% positive you didn't buy a refurb? They refurb everything they can.
Posted February 12, 2012
as I've said a couple of times: the important part is the game (and that sure as fuck better not be opened when I pick it up on Tuesday), the system is simply so she can play said game.

yeah, it's kinda silly to spend 3x the money of the game on a system that could very likely only be used for that one game, but it's a game she REALLLLLY likes.

yes, I'm fucking pissed that the box has been opened; I paid good money for a non-tampered with product. however it -seems- like everything is there, I didn't actually rifle through it since I want it to at least appear unopened on Tuesday, and even if I raise hell about it and get it replaced with an sealed version game stop will just re-stock it and re-sell it to someone else.

but should it actually not work ............

yeah, bitching about it here is kinda redundant when GOG isn't associated with GS (oh thank god on that) but it's not like I can even express that something is wrong when she isn't supposed to know that the thing is stashed in my desk; gotta vent somewhere, figured this was good company to do so.
Posted February 12, 2012
One time (some 5 years ago) I bought a game and the manual with the cd key was missing. I go back to the store and ask where the manual was, thinking they may have forgotten to insert it (usually the DVD and manual are stored behind the counter). Turns out the manual had been left inside the empty case instead, so obviously someone had removed it. So I ask them for a replacement and they tell me they have a no-swap policy for PC games. I got angry, telling them it wasn't a swap, it was a replacement because they messed up. But no, I had the game, the CD was in the case, that's all I needed. They said I had no proof that I didn't take out the manual myself.

I then went onto the forums of the game (it was Call of Juarez in case you want to know) and pleaded to get a cd key, telling them I could show a recent receipt and a picture of the box, but they couldn't because anyone could get a double cd key that way (fair enough, it wasn't their cock up).

So I went back to the store and it was another woman this time and I explained the whole deal to her. She told me that manuals are never left in the cases because they get stolen or cd keys get copied (which should indeed be the case). So I walk over to the rack and open a few cases and, what do you know: several cases had manuals inside and some cases had the cd key label left inside as well. I take them to the counter and she basically apologises and refunds the game completely.

After that, I heard from many friends that they had similar problems. a DVD would be missing or a cd key would be used and they'd be unwilling to swap it. No surprise the place went bankrupt a year or so ago.
Posted February 12, 2012
Maybe it's just Japan, but none of the DSes (2 x DS lite, 1 x DSi LL Love Plus special edition, 6 x DSi Pokemon Black/White special editions, 3 x 3DS) I have purchased have ever been in a sealed box. Sure the boxes were closed and some sealed in plastic bags, but there were certainly no seals on the packaging installed at the factory. Just an observation...

Of course if yours was sold to you with the understanding that it was sealed and not touched by a third party, you certainly should complain.
Posted February 12, 2012
I'm pretty sure what they did isn't illegal.

If this was the case then almost every store would be guilty of it, and millions of products would be written off through customer returns. This is the trade-off we have for the store policy to return products simply because we don't want them within a certain period.

If someone buys something, decides they don't want it, and return it, the reseller has the right to restock it as new, as long as the product is obviously free from wear and still has all original packaging. This protects the seller from incurring massive losses simply because of customer action.

It's actually practice in most stores in the UK to 'gut' games (open packages and store the discs + manuals separately) as it means less storage space and no need for dummy SKUs. You can ask for a factory sealed one if you like, but you're in no way legally entitled to one.
Post edited February 12, 2012 by Gremmi
Posted February 13, 2012
Thinking on it further most of the "factory seals" I see on most electronics are actually shop seals put on with the shops security tag. So its not even a factory seal, but a shop seal.
Posted February 13, 2012
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Gremmi: I'm pretty sure what they did isn't illegal.

If this was the case then almost every store would be guilty of it, and millions of products would be written off through customer returns. This is the trade-off we have for the store policy to return products simply because we don't want them within a certain period.

If someone buys something, decides they don't want it, and return it, the reseller has the right to restock it as new, as long as the product is obviously free from wear and still has all original packaging. This protects the seller from incurring massive losses simply because of customer action.

It's actually practice in most stores in the UK to 'gut' games (open packages and store the discs + manuals separately) as it means less storage space and no need for dummy SKUs. You can ask for a factory sealed one if you like, but you're in no way legally entitled to one.
If a store doesn't want to lose too much money, they should just not let people return products.
Post edited February 13, 2012 by macuahuitlgog
Posted February 13, 2012
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Red_Avatar: One time (some 5 years ago) I bought a game and the manual with the cd key was missing. I go back to the store and ask where the manual was, thinking they may have forgotten to insert it (usually the DVD and manual are stored behind the counter). Turns out the manual had been left inside the empty case instead, so obviously someone had removed it. So I ask them for a replacement and they tell me they have a no-swap policy for PC games. I got angry, telling them it wasn't a swap, it was a replacement because they messed up. But no, I had the game, the CD was in the case, that's all I needed. They said I had no proof that I didn't take out the manual myself.

I then went onto the forums of the game (it was Call of Juarez in case you want to know) and pleaded to get a cd key, telling them I could show a recent receipt and a picture of the box, but they couldn't because anyone could get a double cd key that way (fair enough, it wasn't their cock up).

So I went back to the store and it was another woman this time and I explained the whole deal to her. She told me that manuals are never left in the cases because they get stolen or cd keys get copied (which should indeed be the case). So I walk over to the rack and open a few cases and, what do you know: several cases had manuals inside and some cases had the cd key label left inside as well. I take them to the counter and she basically apologises and refunds the game completely.

After that, I heard from many friends that they had similar problems. a DVD would be missing or a cd key would be used and they'd be unwilling to swap it. No surprise the place went bankrupt a year or so ago.
Funnily enough, I had a similar situation with Gamestop here in Germany a couple of years ago (you are talking about GAME in the UK I assume), only in this particular case, all of the CD keys were in the box. When I tried to register the key with Steam, it had been used. Gamestop washed their hands of all responsibility and said I had to go to Valve with the problem, and Valve's response was obvious - it's a retail product, Gamestop is responsible. After two back and forths I involved a lawyer and Valve suddenly decided to comply, but Gamestop didn't even bother to apologise.

There's a reason that people call Gamestop "Gamespott" here in Germany (the word "Spott" implying that they take the piss).
Posted February 13, 2012
If you gotta buy from Gamestop, I'd suggest using their website/online ordering system and have the product shipped directly to you. I've not had any problems with that method. Granted, I've only bought new games that way that had some form of preorder bonus.

I attempted to buy Record of Agarest War Zero Limited Edition once in a local Gamestop. Box was opened, discs were stored separately and there was no way I could be sure everything was there. There were no unopened ones. I said to hell with that. If I'm paying for a Limited Edition, I want to make sure everything is there. Not taking the word of a sales drone.

It doesn't really make sense to save space when there's only one copy sitting out on the shelves and they have to pull another case out from behind the counter. It only adds space by needing a separate storage section for the discs. Since that other case has to be stored, it doesn't really add up to gut it if it's behind the counter.

Having a gutted copy on display? Ya, that makes sense to keep product from wandering off. People go up, get it, bring it back, the register jockey gets a fresh one out. But gutting everything? Doesn't make sense to me.
Posted February 13, 2012
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Roman5: Wait a second...so it's ok now to make threads with swearwords in the title?
This surely isn't the first thread i've seen with profanity in the title, However i do agree with what's been said about 'Gamestop' as they open practically every game they recieve and they seem to ignore pre-orders.

edit: Yeah, i noticed the sarcasm in your post, thanks for the real life laugh.
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This is my favourite topic
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General discussion (archive)Fsck Gamestop(78 posts)(78 posts)
(78 posts)