htown1980: ...if someone offered a reward to like "meet the d00ds" and that was not provided, then the supporter would most likely have a case, because that reward is unconditional... However, that is a very different scenario from what we are discussing here. we are talking about a situation where a kickstarter project is in terms of "i am creating x, and if you invest, when its done, i will give you one".
Pardon me, but how does this differ? The only Kickstarter condition that exists is if the project fails to reach its funding target. If it is reached, everyone's pledges are then implemented and that is when the contract starts.
htown1980: the kickstarter is seeking investment in a project and, if completed, the investor will receive a product. the "if completed" part is a condition precedent to any contract. if the "if completed" part isn't satisfied...the condition precedent has not been satisfied and there is no obligation, in any common or civil law jurisdiction to provide the good or service offered or offer a refund.
So by that argument, if someone hired a builder to extend their house and he took and money and ran, there'd be no contract? Not under UK law, and I can't believe Australian law would be that lax either. If KS projects were
sold as investments (with the usual warnings about value going up or down and some degree of regulatory oversight to combat real fraud), then you would have an arguable point, but aside from the "donation only" pledges (and the option to give support only when pledging) every pledge involves a product or service.
htown1980: credit card companies would also have no obligation to pay out, because the "purchaser" has received exactly what they bargained for.
In practice, it's unlikely that a credit card company would seek to contest being held jointly liable unless the amount was significant.
htown1980: kickstarter is very very unlikely to be held liable, they have clear and enforceable exclusion clauses which will almost certainly prevent any action from being taken against them.
Contract law in the UK places significant limits on exclusions, as does the EU generally (see section 16(1)(b) of the
Unfair Contract Terms Act 1977 or setion 8 of
The Unfair Terms in Consumer Contracts Regulations 1999). Kickstarter's
Terms of Use, specifically the section stating:
"You release Kickstarter, its officers, employees, agents, and successors in rights from claims, damages, and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and the Service." seems very unlikely to survive challenge under such legislation. Of course, Kickstarter could not be sued directly since it has no EU presence - this is why the joint liability imposed on credit card companies becomes important.
htown1980: also, kickstarter generally isn't comparable to ebay, because through ebay, you are buying a product that is already in existence.
Kickstarter act as an intermediary like eBay, for goods or services promised by a specific deadline (see builder example above). They can investigate and set pre-conditions for project initiators which pledgers cannot (i.e. KS could do credit/bankruptcy searches, require accounts for companies before allowing them to seek funding or set up a system of staged payouts according to mutually agreed milestones) and they receive funding from each successful project. So they have the ability and resources to deal with fraud, that aren't available to most backers.
htown1980: nobody should invest in a kickstarter project with a belief that, if the project doesn't work out, they will have some right to a refund, from their credit card company, kickstarter or anyone else.
Well that depends on exactly how you define "doesn't work out". If, as noted in the Slashdot discussion linked to previously, the project delivers something that fulfils its description but doesn't meet an individual's expectations, then yes it's tough for them. If a project fails for reasons genuinely out of its control but does it's best to compensate (fixing a faulty product, offering an alternative or giving a partial refund) then that's likely to be enough also.
However outright fraud (which seems to be the case for some of the projects mentioned above) is something that KS should bear some responsibility for - they can use numerous measures to prevent fraud and, as far as European law is concerned, shouldn't find their sweeping exclusions of any use.