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General discussion (archive)Downloader login failure(38 posts)(38 posts)
(38 posts)
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This is my favourite topic
Posted March 27, 2012
Same thing here. The user and password are correct but every time i click in login it open another empty window requesting the login and pass. And there isn't no gog.com folder in my appdata roaming.
Posted March 27, 2012
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sharktejo: I'm also unable to connect in the new downloader, the login window is looping after putting the correct credentials.
Bummer!
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Fallen_Zen: Try finding the log file:

Vista/7: C:\Users\Fallen\AppData\Roaming\GOG.com\logger.log
Windows XP: C:\Documents & Settings\USERNAME\Aplication Data\GOG.com\logger.log

I'll try to reproduce your problem.
No log file, and checked my user folder and had no GOG.com in the roaming folder...

Also if I try a incorrect password it tells me it is wrong, but if correct it loops and opens a second, then third and so on login windows...
Post edited March 27, 2012 by spyder2k5
Posted March 27, 2012
There is no GOG.com Folder in the Roaming Folder.
Posted March 27, 2012
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Freakgs: No log in there, there's not even a gog.com folder in AppData/Roaming.
I have the same problem, but I did notice that if you create the gog.com folder manually, the log file does get generated.

Doesn't help to get it working though.
Posted March 27, 2012
same here.

Windows 7 64bit, SP1
Posted March 27, 2012
Ok, thanks for the feedback. I'm debugging the problem and will post an update later.
Posted March 27, 2012
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sharktejo: I'm also unable to connect in the new downloader, the login window is looping after putting the correct credentials.
Bummer!
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Fallen_Zen: Try finding the log file:

Vista/7: C:\Users\Fallen\AppData\Roaming\GOG.com\logger.log
Windows XP: C:\Documents & Settings\USERNAME\Aplication Data\GOG.com\logger.log

I'll try to reproduce your problem.
The logger file wasn't there either, but I manually added the GOG.com folder there, and then it added the log file. The program isn't creating the folder if it doesn't exist. I will PM my log file.
Posted March 27, 2012
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Freakgs: No log in there, there's not even a gog.com folder in AppData/Roaming.
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MetalSoup: I have the same problem, but I did notice that if you create the gog.com folder manually, the log file does get generated.

Doesn't help to get it working though.
Yes, but now there's a log, thanks mate!

Edit: pm'd my log, too.
Post edited March 27, 2012 by Freakgs
Posted March 27, 2012
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JackAttackNZ: The logger file wasn't there either, but I manually added the GOG.com folder there, and then it added the log file. The program isn't creating the folder if it doesn't exist. I will PM my log file.
I'll fix that as well, thanks. Can you PM me the log file?
Posted March 27, 2012
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Freakgs: No log in there, there's not even a gog.com folder in AppData/Roaming.
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MetalSoup: I have the same problem, but I did notice that if you create the gog.com folder manually, the log file does get generated.

Doesn't help to get it working though.
Indeed, you can create the gog.com folder manually and the logger appears. Thanks for the tip, MetalSoup & JackAttack!

Edit: @Fallen_Zen, I've PM'd you the content of my log file. Thanks in advance!
Post edited March 27, 2012 by MasodikTiasma
Posted March 27, 2012
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JackAttackNZ: The logger file wasn't there either, but I manually added the GOG.com folder there, and then it added the log file. The program isn't creating the folder if it doesn't exist. I will PM my log file.
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Fallen_Zen: I'll fix that as well, thanks. Can you PM me the log file?
Already done, let me know if you don't have it. Good luck with debugging!
Posted March 27, 2012
i sent a pm with the file. I swear it can help
Posted March 27, 2012
Good news, thanks to your help we've identified the bug. It should be fixed in about 30 minutes without the need of updating the Downloader (server side thingy).
Post edited March 27, 2012 by Fallen_Zen
Posted March 27, 2012
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Fallen_Zen: Good news, thanks to your help we've identified the bug. It should be fixed in about 30 minutes without the need of updating the Downloader (server side thingy). In the mean time try sending yourself a PM (or someone can send you one), close and re-open the Downloader and try to login.
Hell, that's what I call fast support!
Posted March 27, 2012
Does it work now?
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This is my favourite topic
Community
General discussion (archive)Downloader login failure(38 posts)(38 posts)
(38 posts)