Posted February 02, 2012
Article on RPS:
http://www.rockpapershotgun.com/2012/02/01/thought-do-we-own-our-steam-games/
Many people were complaining they only moan about Origin and not Steam. Well here's the Steam article then. I personally dislike the ending but I don't have the money to find out :(
And here's my Steam suspended my account story! Based on real event even.
On the 14th of December there was a daily deal for Tales of Monkey Island that I jumped on as soon as I saw it. Payed using Paypal. I got a purchase failure on Steam side after confirming the payment on Paypal... awesome, time to contact support.
I first check the transaction on Paypal and it clearly said "Completed", not "Failed" or "On hold" or anything like that. So I write to Steam support telling them of my issue, telling them the transaction was Completed, giving them the Invoice ID, every info I had.
I got a reply back the next day saying among other things:
"You have not been charged for this failed transaction, however PayPal may have put a temporary hold on the funds. The held funds for this purchase attempt should drop off your statement and be returned to your account within 3 business days."
Ok... Now I wait. Let more than the 3 days to pass and just as I suspected: NOTHING. In the mean time Telltales just discounted their games to reach the same price so I say "screw them!" and open a dispute in Paypal, since I did not get the product I payed for, to get my money and give those money directly to Telltales. I wrote in the dispute that I had contacted Steam support, they said they did not charge me, so if that's the case and the money are stuck somewhere I want them returned to my account. Simple.
Less than half a day later I get Tales of Monkey Island in my Steam account and the purchase confirmation email. It took opening a dispute to have someone on Steam side to fucking check the transaction. Cause opening a ticket, giving them all the transaction details and asking them to check, was not enough. Why should they actually check when they can copy/paste a general message??
Ok, whatever, I got my game. I closed the dispute then and there.
On the 25th of December my account was suspended. No reason given obviously. I had a suspicion of why but I though "noooo, it can't be! they're the ones that fuck up and punish me a week later? nah, they can't be that incompetent!". I open a Steam ticket asking for a reason.
3 days later I get the reason. I was the dispute on Paypal... They gave my account back with Tales removed obviously. I replied with the story you see above pointing out that the dispute has been closed for quite some time now. On 1st of Jan i finally got everything back. Might not seem that bad. I mean 25th - suspended, 1st - all resolved. But that was over the holidays. I have a job, I have a wife. Time is very valuable when it comes to gaming now and losing holiday time sucks!!!
Anyway. While I was tempted I did not buy a single game since then except on GOG.
TL;DR Buy DRM free, don't support always online DRM! Don't wait until you are burned.
http://www.rockpapershotgun.com/2012/02/01/thought-do-we-own-our-steam-games/
Many people were complaining they only moan about Origin and not Steam. Well here's the Steam article then. I personally dislike the ending but I don't have the money to find out :(
And here's my Steam suspended my account story! Based on real event even.
On the 14th of December there was a daily deal for Tales of Monkey Island that I jumped on as soon as I saw it. Payed using Paypal. I got a purchase failure on Steam side after confirming the payment on Paypal... awesome, time to contact support.
I first check the transaction on Paypal and it clearly said "Completed", not "Failed" or "On hold" or anything like that. So I write to Steam support telling them of my issue, telling them the transaction was Completed, giving them the Invoice ID, every info I had.
I got a reply back the next day saying among other things:
"You have not been charged for this failed transaction, however PayPal may have put a temporary hold on the funds. The held funds for this purchase attempt should drop off your statement and be returned to your account within 3 business days."
Ok... Now I wait. Let more than the 3 days to pass and just as I suspected: NOTHING. In the mean time Telltales just discounted their games to reach the same price so I say "screw them!" and open a dispute in Paypal, since I did not get the product I payed for, to get my money and give those money directly to Telltales. I wrote in the dispute that I had contacted Steam support, they said they did not charge me, so if that's the case and the money are stuck somewhere I want them returned to my account. Simple.
Less than half a day later I get Tales of Monkey Island in my Steam account and the purchase confirmation email. It took opening a dispute to have someone on Steam side to fucking check the transaction. Cause opening a ticket, giving them all the transaction details and asking them to check, was not enough. Why should they actually check when they can copy/paste a general message??
Ok, whatever, I got my game. I closed the dispute then and there.
On the 25th of December my account was suspended. No reason given obviously. I had a suspicion of why but I though "noooo, it can't be! they're the ones that fuck up and punish me a week later? nah, they can't be that incompetent!". I open a Steam ticket asking for a reason.
3 days later I get the reason. I was the dispute on Paypal... They gave my account back with Tales removed obviously. I replied with the story you see above pointing out that the dispute has been closed for quite some time now. On 1st of Jan i finally got everything back. Might not seem that bad. I mean 25th - suspended, 1st - all resolved. But that was over the holidays. I have a job, I have a wife. Time is very valuable when it comes to gaming now and losing holiday time sucks!!!
Anyway. While I was tempted I did not buy a single game since then except on GOG.
TL;DR Buy DRM free, don't support always online DRM! Don't wait until you are burned.